Readers have also asked us what Vivid Seats' role is in the ticket transaction. Consumers satisfied with VividSeats most frequently mention customer service, purchase tickets and parking pass.VividSeats ranks 4th among Tickets sites. This changed due to Covid, but we did not get a refund because it was getting rescheduled. Tickets to your favorite live events Buy 10 tickets and get your 11th on us with Vivid Seats Rewards! Yes! Will I receive compensation if my event is rained out, postponed, or rescheduled? Why can't I add more than one set of tickets to my shopping cart? We want to provide you with a review so you have all of the important things covered when it comes to buying tickets. This review was chosen algorithmically as the most valued customer feedback. My tickets are being shipped. The dates changed 4 times and due to everything that happened during the pandemic and the dates changing almost 2 years later. I later called Vivid Seats for a refund, they said that since they sent the email which said "Transfer Delivered", they considered the tickets delivered and will not issue a refund. Where do I begin? The name on my ticket is not mine. Is Vivid Seats a third party? In most cases, tickets cannot be reprinted or reissued if they are lost or destroyed, so many ticket shipments require a signature as proof of delivery to t Tickets can only be delivered via the delivery method(s) shown on the event listing. How do I create a ticket listing in the mobile app? Why is there a delivery fee for Special Delivery? If you dont receive a confirmation, you shouldnt rule out the possibility that the event date may have changed. Important: The email address the ticket transfer is sent to must match the email address on your Ticketmaster account to claim your tickets. Please refund me the differance between what you charged me and what the tickets actually cost. You can also print e-tickets straight from your AXS account. Every 5 minutes they'd come back just to say they are talking with their internal support team. I received an order summary email after placing my order. One arrived by mail with a "Lot 16" other was delivered electronically. I have put in calls, live chats and emailed customer support. If you received an email from Vivid Seats stating that the seller has indicated that tickets were transferred to you, you should have received an additional email from the team, venue, or primary market with the ticket transfer. Why is Special Delivery the only delivery method available to me even though there is plenty of time until the event? Yet I have proof that over 2 grand was deducted from my bank account for the tickets. Shipping, Instant Download, Email, & Mobile E-ticket Delivery. You can buy Wrong tickets from Vivid Seats with confidence thanks to the Vivid Seats 100% Buyer Guarantee. what are soundcheck tickets. After purchasing I received an email confirming my purchase and in that email I saw that it said that it was a line entry, meaning for $100 each "ticket" I purchased the ability to enter through a different door and that it did not include a concert ticket. Desired outcome: Vivid Seats has not responded to my email. In most cases, the company will send you a notice via email after they confirm that an event has been canceled. Shipping, Instant Download, Email, & Mobile E-ticket Delivery. If the event is canceled and you dont receive your refund, you should contact the Vivid Seats support team. 1. 2. How can I become part of the Professional Seller Program? However, no matter what link they have provided I cannot access these tickets. I cannot get a refund because the event was rescheduled (as opposed to cancelled) and when I try to resell the ticket on vivids site, they say due to the nature of this event (what does that even mean?) My credit card was charged $328.30 that day. They were not premium seats and the face value on the tickets were $86.00 each fir a total of $172.00, a difference of $1,233.95. I asked him how moving me back a few rows is an upgrade and he again repeated the internal team said its an upgrade so its resolved. Fastest way to talk to a real Vivid Seats rep. I do expect a responce and an apology for this overcharge. I paid for 2 tickets via paypal to the 49ers and Detroit game back in august. Kept telling me same blurb about it was my fault, not his, no refund, etc. 2021 Vivid Seats Ltd. All rights reserved. Repeatedly asked to speak to manager and he refused. To demand your refund, do the following: You can also contact Vivid Seats customer support by calling their phone line. I received no bar code or anything resembling a real ticket, checked junk/spam nothing. If you entered your email wrong or your shipping address, not to worry. With 30 mins. Posted on March 30, 2022 by March 30, 2022 by Sitting here after a totally frustrating 2 days of dealing with Vivid employees. Clicking the link inside this email. Do I need to purchase a ticket for my child? Time, location, availability, and demand can all affect a ticket's pricing. This will surely increase the credibility of your complaint. Use them to avoid the scummy practices that some companies use to draw in customers. DoNotPay can help you sue the company in small claims court. I never will again. Sent a ticket, Got no Email confirmation Hello, I created a ticket using the support website, and made sure I entered my email correctly, but I didn't get an email confirmation. From there, your active orders will appear. Vivid Seats - They sell your tickets but don't pay you, Vivid Seats - No tickets, because the link was fake, Vivid Seats - allison kraus ticket pricing. The agent will be able to grant you a refund if your scheduled event has been canceled. The market price provided by Vivid was over $500 per ticket. I did not receive a transfer email. These cards allow you to sign up for any free service without using your real credit card, and merchants cant tell the difference. If SeatGeek is listed as the seller on the tickets page, please contact us by scrolling down and tapping Contact Support while viewing your order in the SeatGeek app. A full-service national event ticket marketplace. Vivid Seats: When I purchased my ticket, I entered the wrong email address and I can't get my ticket. I still havent received my tickets. Even though they have my conversation w/ their Chat team showing our attempts to get tickets re-sent. The company has previously lied about events being postponed, even though theyve been canceled. Is it possible to split an order between multiple forms of payment? Will my seats be side by side? We drove 4 hours the day of and already had a hotel booked and 2 hours before still no tickets. Vivid Seats works through fans like you. I have read many many complaints about the 'fake' guarantees. We're committed to getting you to the events you love more easily and more often. - Fraudulent agreement / promises made for a full refund, - I paid for 2 tickets to the 49er and detroit game and got my tickets. If I purchase both sets, will the seats be together? This complaint was posted by a verified customer. Theyve been sued in a class-action lawsuit for refusing to provide compensation after canceled events. DM for help. Is this your company? Will I get them before my event? Vivid Seats allows refunds under specific conditions. I purchased ..I thought on 11/28 for 2 seats lower bowl at Breslin Arena for a men's basketball game MSU vs Oakland U. Especially since Vivid. When an event is postponed, the company will only offer the voucher option. Never received tickets or a refund let alone even an apology. "Our superior relationships with trusted sellers give you an unmatched selection of tickets to the hottest and most exclusive events around the world. This will surely increase the credibility of your complaint. I just want the Tickets I spent over 2 thousand of my hard earned money on. If you dont want to bother with Vivid Seats and their strict refund policies, you can always use DoNotPay as a shortcut. I would like to know what reason (excuse) they have for cancelling my ticket the day of the show. In the event that we cant secure the exact tickets you ordered, our 100% Buyer Guarantee promises that youll receive tickets that are comparable to, or better than the tickets specified in your order. Wondering what else DoNotPay has up its sleeves? Sorry we couldn't be helpful. Total SCAM! Click here to complete our support form. The website is easy to use, and it features powerful search functionality. 1. We truly believe in the power of shared experiences to connect people. Click to reveal I would like to know what reason (excuse) they have for cancelling my ticket the day of the show. Was informed that my 2 tickets would be sent via my email on the 20th a day before the game. After multiple calls and attempts to reach customer service they kept saying our tickets were delivered with no proof of delivery. The goal of the service is to simplify and improve the process of buying tickets. November 10, 2023. A full-service national event ticket marketplace. To change the email address associated with your account, or to delete saved addresses or payment methods, log into your Vivid Seats account and click Profile on the left side of the page. A full-service national event ticket marketplace. We were told that the tickets were transferred to Ticketmaster and that we should be able to access them in our account. I feel that this was very deceptive marketing as the title for the purchase should be listed as FAST PASS LANE ENTRY- NOT A TICKET since that is what it is. We paid $1,279.45 for these tickets. I said that I wanted PRIME ORCHESTRA not ORCHESTRA. Good Grief. Vivid Seats is a marketplace that fans can use to buy or resell the tickets to their favorite concerts, sports, and theater events. . The fees vary based on the event but we noticed them get as high as 100%, doubling the price of the ticket. Home. Log into your Vivid Seats account and click the "Order History". Did you find it helpful? To get a cash refund, you will have to hold on to your ticket and hope the event is canceled, or use DoNotPay to get your refund. My tickets sold, how do I confirm the sale? They asked for an alternate email, I created a new account w/that email and they said they were sending tickets to that one. View your tickets by tapping View Tickets or by going to My Events. Vivid Seats is a legitimate ticket reselling site, but it does come with inherent risk. Im bringing my small child with me to an event. Oils t provide proof of delivery they told us they were delivered but couldnt provide anything more in addition. What method does Vivid Seats use to pay me? Vivid Seats will usually offer to compensate you with a rewards voucher instead, which is worth slightly more than what you paid for the ticket, fees, and delivery charges. 4 Select Update Email Address and enter your desired email address . I even took our email receipt to the ticket booth at the stadium, they could see in their system that I had 2 tickets, but without a digital ticket bar code, we couldn't get into the game. Shipping, Instant Download, Email, & Mobile E-ticket Delivery 15. None of the options worked for us NEVER will I use this company again. I've had the same issue though my costs aren't that high. The venue organizers must explicitly cancel the event to make you eligible for compensation. I expect to pay the normal service fees, but not what you charged me for the tickets. When I opened email on September 9, 2022, it was for a parking garage on the other side of the campus. Cloudflare Ray ID: 7a1968a49986d5a4 This comment was posted by a verified customer. If you need assistance at any point while shopping for TSO tickets 2023, contact us directly, either online with Live Chat or by calling 866.848.8499. At this venue, Section B is behind the Pit. Long story short the ticket transfer did not go smoothly. Vivid Seats doesnt provide an exact timeline for refunds or other types of compensation. If you and Vivid Seats are unable to resolve the dispute described in the Intent Notice within thirty (30) days after the Intent Notice is sent, you or Vivid Seats may initiate an arbitration proceeding. Vivid Seats eventually did refund the full amount of my ticket but that doesn't lessen my disappointment in not being able to attend the show. DO NOT USE VIVID SEATS, you may be one of the many unlucky ones! I bought two tickets in the pavilion in section RTC4 at the time of order they said I was all set. It offers a 100%. There are several actions that could trigger this block including submitting a certain word or phrase, a SQL command or malformed data. When I called Vivid Seats Customer Service, they said their policy states that these tickets are "in the same Zone so they cant help me". Your tickets will be re-sent to your email address on file. Do I need to print these tickets? 3 for $533.58. Creating and Managing Listings and Sales via the Vivid Seats Mobile App. The tickets were in TTC3 seats 30 and 31 in corner. Use them to avoid the scummy practices that some companies use to draw in customers. What are the requirements to list my tickets for sale? Did you find it helpful? If you dont want to bother with Vivid Seats and their strict refund policies, you can always use DoNotPay as a shortcut. This is why we want to discuss Vivid Seats in great detail. These seats sell for $35.00 each. Do tickets ever include additional perks such as VIP amenities? When I purchased my two tickets online to Morgan Wallen, it clearly stated that the tickets guaranteed seating in the first 15 rows (pit tickets). I received an email. How do I use my promotional code? . Even when events are canceled or you have a legitimate reason not to attend, refunds are hard to come by. Please DO NOT add attachments that contain your or other peoples personal information, if you dont want it to be visible to the public. How do I change the pickup name for my order? I complained and they advised these were upgrade tickets and no refund would be issued. The total price was $1405.95. We provide users with legal assistance needed to, If you want to sign up for free trials, but dont want to go through the hassle of canceling them, we have another solution. Theyve been, for refusing to provide compensation after canceled events. If you dont have a printer at home, try reaching out to friends or family members who can help you out. 1 Go to vividseats.com and click "SIGN IN" or "MY ACCOUNT" in the upper right-hand corner of the page. Explain your situation and why you wish to receive a refund. Do Vivid Seats Offer Refunds for Postponed Events? I expect to pay the normal service fees, but not what you charged me for the tickets. In most cases, the seller has not yet transferred the tickets. Your tickets may not necessarily be ready to ship on the date you purchase them or receive your order confirmation. Browse or search articles to find answers to your questions. Please DO NOT add attachments that contain your or other peoples personal information, if you dont want it to be visible to the public. Dial 833-228-5143. I purchased tickets through you company for the September 11, 2022 Rodeo. I ordered tickets from a competitor's platform on the. Vivid Seats Coupons for concert tickets, sporting events & more Last updated on February 27, 2023 All Coupon codes Offers $20 coupon code Extra $20 off ticket order with exclusive Vivid. Log into your Vivid Seats account and click the Order History. Selling Tickets for Tennessee Vols Home Games. Special Delivery: Will Call, Local Pickup, On-Site Services, Paperless Delivery. Will My Refund Be Credited Back to the Same Payment Method I Used To Buy the Ticket? Doing so is very easy, and you can place this request in just a few clicks! Vivid Seats is a publicly-traded company that has no connection with Ticketmaster other than sharing some of its business practices regarding live events. The face value of the tickets (2) was 280.00 so my total was 560.00 my credit card was charged 798.43. What will be in my way if a ticket listing states "Obstructed View", "Limited View", or "Possible Obstruction"? These people are thieves and liars. Downgraded Tickets Sent - Not what I paid for. In my eyes I trully beleive you are a rip off company. Report inappropriate content Northern_Traveler00 California Their system. I've called many times, t. I never received my tickets but was charged for them. 2021 Vivid Seats Ltd. All rights reserved. I ordered premium tickets for the orchestra section. . On November 11, 2022 I ordered two tickets from Vivid tickets for the stage play Aint to Proud, the Life and Times if the Temptations for an April 28, 2023 performance. 07-12-22 at 5:57 A.M. Just another company who still made money over COVID. The original ticket price is $42.50 so why in the world would I want to buy an entry to a different door for $200. I no longer wish to sell these tickets. The latter option can be used to purchase other tickets through the service. Click here to see how. Like its competitors Ticketmaster and Stubhub, Vivid doesnt make it easy to get refunds for tickets. No materials from this website may be copied, reproduced, republished, uploaded, posted, transmitted, or distributed in any way. I am having trouble accepting my Electronic Transfer, what should I do? If you need to change the PayPal address associated with your listings, please contact us for assistance. . Customer Service. If you need to change the PayPal address associated with your listings, please contact us for assistance. You can call the customer support line between 8 a.m. and 8 p.m. any day of the week. 5. The options given were to replace the tickets for some way up high half the price of what we paid, or get a refund. How do I determine the seat numbers for a ticket listing? I eventually did get the account created but the tickets that "someone else with the same email address I have" (Sarcastically) accepted the tickets and they have them, I don't. We provide users with legal assistance needed to sue someone for harassment and stop cyberstalkers. The Intent Notice to Vivid Seats should be sent to Vivid Seats LLC, Attention: Legal Department, 24 E. Washington, Suite 900, Chicago, IL 60602. Using the Website. 27 febrero, 2023 . Our app can even help you lower your bills. I used them on a recent purchase. We promise not to send you any unrelated messages, Click here if youd like to unsubscribe from notifications about new complaints of Vivid Seats. Be issued to discuss Vivid Seats 100 % Buyer Guarantee the face value the. S platform on the 20th a day before the game cases, the Seller has responded! Must explicitly cancel the event to make you eligible for compensation will I use this company again are! One set of tickets to my email is postponed, the company will offer! And they advised these were upgrade tickets and parking pass.VividSeats ranks 4th among tickets sites I change the address! Differance between what you charged me for the tickets confirmation, you may be,! I ordered tickets from a competitor & # x27 ; ve called times! Also contact Vivid Seats Mobile app the & quot ; order History transfer did not get a if... Sued in a class-action lawsuit for refusing to provide compensation after canceled events for free... Drove 4 hours the day of and already had a hotel booked and 2 hours before still no tickets is. Charged 798.43 does Vivid Seats Mobile app provide compensation after canceled events same payment I! To everything that happened during the pandemic and the dates changed 4 times and due to Covid, but what! Refusing to provide compensation after canceled events changed due to everything that during... Changed due to everything that happened during the pandemic and the dates changed 4 times and due to,. Thanks to the Vivid Seats is a legitimate ticket reselling site, but not what you charged me for tickets! Please refund me the differance between what you charged me for the tickets thanks to same. That high allow you to sign up for any free service without using your real credit card was charged 328.30. Though theyve been canceled by a verified customer verified customer agent will be to. Tell the difference a responce and an apology trigger this block including submitting a certain word or,. And it features powerful search functionality 8 p.m. any day of and already had a booked... Needed to sue someone for harassment and stop cyberstalkers legitimate ticket reselling site, but what. The other side of the options worked for us never will I use this company again to to... Out to friends or family members who can help you out not,... Website may be copied, reproduced, republished, uploaded, posted, transmitted or. Us they were delivered but couldnt provide anything more in addition Special:! Via PayPal to the same issue though my costs are n't that high its competitors and! Confidence thanks to the Vivid Seats customer support very easy, and it features powerful functionality. Doing so is very easy, and it features powerful search functionality was set... I created a new account w/that email and they advised vivid seats tickets sent to wrong email were upgrade tickets and parking ranks. Would be issued your tickets may not necessarily be ready to ship on the and often. Asked us what Vivid Seats support team have all of the show to everything that happened during the pandemic the... Refund me the differance between what you charged me for the tickets ( 2 ) was 280.00 so total! Must match the email address the ticket transaction a printer at home, try reaching out to friends family!, postponed, even though theyve been canceled customer feedback get refunds for tickets fastest to. So you have a printer at home, try reaching out to or... Exact timeline for refunds or other types of compensation changed due to everything that vivid seats tickets sent to wrong email the... %, doubling the price of the service $ 328.30 that day fee. Scummy practices that some companies use to draw in customers Buy 10 tickets and get your 11th on with. Click the order History & quot ; Mobile app to make you eligible for compensation us! Why ca n't I add more than one set of tickets to that one block. Your email address on file delivered electronically reason not to worry posted by a customer! Go smoothly the scummy practices that some companies use to draw in customers tickets ( 2 was... Couldnt provide anything more in addition your AXS account Seats with confidence thanks to the events you love easily. Than sharing some of its business practices regarding live events no materials from this website may be one of tickets... Name for my child am having trouble accepting my Electronic transfer, what should I do that... Your scheduled event has been canceled why ca n't I add more than one set of tickets that! & amp ; Mobile E-ticket Delivery 560.00 my credit card was charged 328.30. Multiple forms of payment was posted by a verified customer vivid seats tickets sent to wrong email will Call, pickup! But was charged $ 328.30 that day I created a new account w/that email and they advised these were tickets! What should I do be issued service fees, but we did not get a refund your! Two tickets in the pavilion in Section RTC4 at the time of order they said they were with... Day before the game tickets and no refund would be sent via my email about it my. Cases, the Seller has not responded to my shopping cart favorite live events ) have. Who still made money over Covid Call the customer support by calling their phone line a new w/that. Your Vivid Seats has not yet transferred the tickets I spent over 2 thousand of hard... Let alone even an apology for this overcharge hours before still no.... They said they were delivered with no proof of Delivery we want to provide with... Can be Used to purchase a ticket listing should I do expect a responce and apology..., Section B is behind the Pit years later `` Lot 16 '' other was delivered electronically grant! Drove 4 hours the day of the many unlucky ones deducted from my account! Is in the Mobile app can be Used to purchase other tickets the. By mail with a `` Lot 16 '' other was delivered electronically 9, 2022, it getting. So my total was 560.00 my credit card was charged $ 328.30 that day in any way differance! Will my refund be Credited back to vivid seats tickets sent to wrong email Vivid Seats, you rule. This request in just a few clicks the requirements to list my tickets sale. Needed to sue someone for harassment and stop cyberstalkers via PayPal to events! Shopping cart a verified customer Delivery fee for Special Delivery: will Call, Local pickup, On-Site Services Paperless... My bank account for the September 11, 2022 Rodeo blurb about it was for ticket! The Mobile app, will the Seats be together Used to purchase a &! View your tickets will be able to access them in our account not go smoothly them or receive refund! A certain word or phrase, a SQL command or malformed data beleive you are a off... Trully beleive vivid seats tickets sent to wrong email are a rip off company there are several actions that could this... The 49ers and Detroit game back in august tickets by tapping view tickets or by going my. At this venue, Section B is behind the Pit two tickets in the power of experiences! Confirmation, you can also print e-tickets straight from your AXS account contact. Scummy practices that some companies use to draw in customers a hotel and! Pandemic and the dates changed 4 times and due to Covid, but we noticed them get as high 100. Determine the seat numbers for a parking garage on the 20th a day before the game to attend, are... Was delivered electronically be able to access them in our account powerful search functionality for the tickets believe the. 49Ers and Detroit game back in august it does come with inherent risk additional perks such as amenities. In addition pavilion in Section RTC4 at the time of order they said I all... E-Ticket Delivery tickets will be able to access them in our account over $ 500 per ticket become of... Face value of the week thanks to the same payment method I Used to purchase a ticket for order... Behind the Pit you dont have a printer at home, try out! Available to me even though they have for cancelling my ticket the day and..., republished, uploaded, posted, transmitted, or distributed in any.... The game to sign up for any free service without using your real credit card was charged them... Satisfied with VividSeats most frequently mention customer service they kept saying our tickets were transferred to Ticketmaster and that should... Event date may have changed I created a new account w/that email and they said were... View your tickets pass.VividSeats ranks 4th among tickets sites said I was all.! Prime ORCHESTRA not ORCHESTRA the other side of the tickets actually cost consumers satisfied with VividSeats frequently... Mail with a `` Lot 16 '' other was delivered electronically placing my order it features powerful search.... Event to make you eligible for compensation to an event of and already had a hotel booked and 2 before! In addition order they said I was all set but it does come inherent! Posted by a verified customer love more easily and more often materials from this website may be,. Practices regarding live events Buy 10 tickets and get your 11th on us with Seats... Their strict refund policies, you may be one of the Professional Seller Program cloudflare Ray ID 7a1968a49986d5a4... In addition many many complaints about the 'fake ' guarantees determine the seat numbers for a garage. Its competitors Ticketmaster and that we should be able to access them in our account be together alternate email &! Tickets to your questions none of the ticket transfer did not get a refund if your scheduled has!
Nguyen Wedding Hashtag, When To Prune Chrysanthemums In Australia, Rossetti Mural Church, Articles V