Come join us in Growing for LIFE. Post this job for free Its always good to have a support agent whos well versed with your product and is familiar with the latest technologies in customer support. Assisting customers in resolving issues or answering questions regarding products or services provided by the company, Providing information about products or services to customers over the phone or via email or chat applications such as Skype or Slack, Assisting customers with billing inquiries and problems, including resolving issues and answering questions related to their bills, Providing company information to customers, including rates, fees, and other data, Tracking and resolving customer issues using computer software applications such as CRMs and DMSes, Identifying and solving problems with customer orders or service requests, Explaining new or existing products or services to customers via phone, email, or live chat sessions, Entering orders into an order management system or other software application used by the company, Following up with customers to ensure that they are satisfied with the resolution to their issue, Answering customer questions via phone, email, or chat, Investigating and resolving customer complaints in a timely and professional manner, Providing customers with product or service information, Upselling additional products or services when appropriate, Referring customers to other departments or specialists as needed, Tracking and documenting customer interactions, Identifying customer needs and suggesting appropriate solutions, Following up with customers to ensure satisfaction, Responding to customer inquiries in a prompt and courteous manner, Maintaining updated knowledge of company products and services, Adhering to all company policies and procedures, Exceptional communication skills, both written and verbal, Ability to multitask and handle multiple customer inquiries at one time, Patience and professionalism when dealing with difficult customers. Share this job with your friends We dont just accept difference we honor it, nurture it, and celebrate it. We have a drug free work environment and we perform pre-employment substance abuse testing. As aLicensed Customer Service Agent, you have the chance to be the first point of communication for our insureds. Ability to effectively communicate in a professionally setting. Training & Experience: Most companies require their remote customer service representatives to complete a training program before they begin working. As competition for talent increases, employers are looking for ways to keep their employees happy and productive. Assists internal and external customers with troubleshooting, recommending possible solutions, or determining when to escalate a problem to management or referring to a technical expert within the area. This is an introduction to the company and the role. Bring your passion and talents and together we can make a difference in the lives of others. This is your opportunity to deliver world class customer service in what could be one of the most rewarding roles technically, socially, and environmentally youve ever participated in. At these times, patience is crucial. Specify both educational qualifications and skills that are needed for a customer service rep to apply for the role. Once enrolled, you will be required to remain in the Retiree Vision Plan for a minimum of 12 months. 1-3 years Sales and/or Customer Service experience in a fast paced, high volume environment. Interviewers question candidates to identify and gauge the persons customer service skills and the candidates perception of good customer service. Accurately document pertinent details related to Member or Provider calls. They also need to follow up with the customer, find out if the solution actually worked, and take note of the customers suggestions on what can potentially improve their experience. Its the right time to scale your support team and start hiring more support reps when: If youve decided to expand your customer service team, then a good job description helps you set the expectations for the role and attract the right people to your support team. Give a brief overview of what youre looking for in the candidates for your specific job type and business. You are the voice of the customer. The world has changed. Meeting or exceeding sales goals. Aiutaci a proteggere Glassdoor dimostrando che sei una persona reale. Acknowledging and resolving customer complaints. Be Well Company holistic wellness program, which includes Wellness Coaching and Reward Dollars. Must be knowledgeable with MS Office Suite, primarily Microsoft Excel. At [CompanyX], we provide our customers with a superior experience by offering them high-quality products and services. In this role, you can expect to handle questions regarding policies, payments, cancellations and other topics, as needed. Though customer service can sometimes be a stressful job when dealing with negative customer interactions, the upside is that you can become a customer champion and be an asset to your organization with a positive outlook and a resilient mindset. If you continue to see this REMOTE DETAILS: *You will work from home, full-time. You should also make sure that the company has a good reputation and positive reviews online. Dismiss. from Stanford University. Responding promptly to customer inquiries. They are there to help resolve any problems the customer may have through various channels depending on the company. Assist potential customers with navigating our online insurance shopping experience and obtaining quotes for their companys health insurance options. Giving sales presentations to a range of prospective clients. This is because AI can help automate many tasks that are traditionally done by human customer service representatives, such as answering questions, resolving issues, and handling complaints. I have a passion for helping my clients to similarly reach their goals. You'll also have access to the industry's most advanced technology, including Zeiss Clarus, Zeiss OCT, Zeiss Matrix, Topcon Topographer, iCare Tonometer, Topcon Auto Phoropter, and Finisher. Freshdesk lets your service reps create workflows to automate certain repetitive tasks. Responsibilities (but are not limited to): Communicating with customers through various channels.Responding promptly to customer inquiries.Maintaining a positive, empathetic, and professional attitude toward customers at all times.Acknowledging and resolving customer complaints.Ensure customer satisfaction and provide professional customer support.Processing customers orders as they come through our ticketing system.Resolving customer conflict or complaints in an amicable manner. With 450,000 route fiber miles serving customers in more than 60 countries, we deliver the fastest, most secure global platform for applications and data to help businesses, government and communities deliver amazing experiences. 14 Vsp Global Customer Service Representative jobs available on Indeed.com. This position may be subject to Lincolns Political Contribution Policy. Disculpa Please note that base pay offered may vary depending on factors including your city of residence, job-related knowledge, skills, and experience. Listed on 2023-03-01. Must be able to maneuver through various computer platforms while verifying information on all calls. This role will help our customers via chat, phone, and email and serve as a trusted representative of the SimplyInsured brand carrying out the mission of eliminating fear from health insurance. The hourly for this position generally ranges between $16.00 $20.00 an hour. Customer Service Representative Responsibilities: Maintaining a positive, empathetic, and professional attitude toward customers at all times. Excel sheets come in handy and help them stay on track with their everyday work routine. Ensuring the team is fully trained and up to speed with SOPs and KPIs. Customers may reach out to service agents regarding questions on product usage, payment information, company-owned content, refund policies, or order updates. Researches and articulately communicates information regarding member eligibility, benefits, EAP services, claim status, and authorization inquiries to callers while maintaining confidentiality. Were a fun team with serious drive and are looking for someone to dive in and join the hustle. Customer Service/Dispatcher - Benefits on Day One! Performs necessary follow-up tasks to ensure member or provider needs are completely met. We offer a unique chance to grow as a part of an eCommerce startup 100% remote team (NO OFFICE AT ALL) with already proven international success and with a fantastic international team. REPRESENTATIVE, CUSTOMER EXPERIENCE REMOTE. After the 2nd round of questions, you will be invited to perform a paid test project or a remote interview. Relocation assistance:: is not available for this opportunity. Shortlisted candidates will receive a 2nd round of questions so I can understand you as a person better. You will answer inbound calls which can average typically anywhere from 60-90 calls per day, call backs and email correspondence from internal and external stakeholders such as plan participants, beneficiaries, financial professional and plan sponsors, addressing customer service inquiries and concerns. Help Customers with a wide range of general inquiries on billing issues and questions, Handle customer questions about contract renewals and cancellations, Solve customer issues and escalations about Samsara products and services, Experience in multi channel servicing including excellent phone skills, good writing skills for Web, email and channel requests, Ability to prioritize work queue and backlog in addition to incoming customer requests, Provide excellent customer service throughout the service cycle from initial request to final close out of the transaction, Champion, role model, and embed Samsaras cultural principles (Focus on Customer Success, Build for the Long Term, Adopt a Growth Mindset, Be Inclusive, Win as a Team) as we scale globally and across new offices, 1-3 years of experience in a customer-facing role within a contact center environment, Demonstrated ability to increase productivity through daily task completion, personal development, and guided trainings, Experience in a high pace environment handling escalated customers and able to follow up on customer requests in a timely manner, Strong problem solving skills and a proven ability to deliver a positive customer experience, Exceptional communication skills to effectively communicate with a wide range of customers, Experience in a fast-paced environment managing 20+ cases per day via phone, chat and email channels, Experience working with ticketing systems (e.g. Recognizes the trust that customers give her thus handling documents with utmost confidentiality. Heres a look at what your support reps can do in Freshdesk: Support agents can find out which tickets need their attention the most by creating customized ticket views. You possess impeccable customer service and customer management skills. We are committed to increasing diversity across our team and ensuring that Samsara is a place where people from all backgrounds can make an impact. Research shows that candidates from underrepresented backgrounds often don't apply for roles if they don't meet all the criteria. 35+ WPM) with strong written and verbal communication skills. We maintain a drug-free workplace and perform pre-employment substance abuse testing. Please email accessibleinterviewing@samsara.com or click here if you require any reasonable accommodations throughout the recruiting process. 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