All they can tell me is that it is in Production. Very helpful and friendly, got me every discount he could. Contents [ hide] 1 #1: Southern Motion Soho Hi-Leg Recliner 1635 2 #2: La-Z-Boy Anderson Reclina-Rocker Recliner 3 #3: Southern Motion Vs Lazy Boy - Conclusion 3.1 Related Posts: I'm not satisfied with customer service from Lazy Boy and will be pursuing further action if I do not get the problem fixed or a refund. Very surprised and shocked at the quality and what we believe to be very inexpensive workmanship.. A ton of staples are holding these chairs together .. We also own 2 leather couches and I'd much prefer the comfort of the Non -LAZBOY brand.. Do not waste your hard earned money like we did !!! She brought the order to sign. LaZboy quality has dropped in the last decade. All Rights Reserved, If youre thinking about buying new furniture, take these steps: analyze your needs, define your style, take measures, be sure you can afford it, dont be impulsive and fall for silly offers. . 10k on a couch with several issues that have not been rectified, rudeness and runaround. The chair is still functioning properly and was delivered at the bitter end of the delivery window. Their leather furniture is uncomfortable, we ended up selling it at a consignment store. We bought a new couch, not one that two pieces had to be repaired out of the box with NO apologies or discounts. After delivery, we almost immediately had problems with the coloring of the leather wearing off. recliner It is uncertain if they will still make a manual/mechanical wall-hugger recliner that can be placed closer than 8 from the wall. Either color will add a neutral elegance to your home. The units looked very nice and comfortable in the showroom. Lazyboy just didn't hold up well for my DH. Renew only has a life expectancy of 5-7 years. La-Z-Boy Brooks Rocking Recliner & Reviews | Wayfair Furniture / Living Room Furniture / Chairs & Seating / Recliners / Brown Recliners / SKU: LZ10204 Brooks Rocking Recliner See More by La-Z-Boy 4.6 128 Reviews $58/mo. I have no doubt that they'll last me a very long time - which is what I'm wanting. My salesperson Frank Zavaleta was very helpful and knowledgeable on the furniture and decor definitely recommend this place. I thought that I was spending extra $ and time to get something nice, but I couldn't have been more wrong. Overall, customers have good things to say about comfort and delivery, with some exceptions around perceived quality and durability. Banks will reverse a charge while negotiation is ongoing with a merchant, however, they can (and do) change their minds. The chair was expected to arrive at the store in late April/early May. As our move in date got closer I had to call the store for updates because I Haden's received any notification. If the item is "stain resistant", why do I have to remove a bunch of stains when it is delivered? That's not to say today's Flex Steel recliners are the same quality unfortunately. Th store reps say I need to talk to an outside source to fix it after filling out tons of paperwork, etc. Very simple and easy to find what we wanted for a price/color/style we liked as well. I said fine but the company has been in business for a very long time and has a decent reputation and they kept repeating the 1-year warranty but could repair it for me at MY COST! Each time I had to hang up because I couldnt wait any longer. We were told "good luck" by the delivery people when they said we had to deal with the salesroom to have the matter resolved. I can't stand high pressure sales people but this was just the opposite . Sarah had Wednesdays and Thursdays off, but another agent told me that it would be delivered on the 19th. Phone calls emails phone calls no return call. You would think that if spend greater than $10 K on furniture that you would receive at least the basics in customer service. Can't wait to actually sit in it. the September 2021 one of the boards on the back of the seat broke. Yes, it was pricey (but less expensive than Hancock and Moore), but I think the quality is superior to the other two brands. Not a good produce. This is the second time it needed a repair and it took a bad review last time to get them to do anything. I would be careful about purchasing another la-z-boy !!!!!!! He made you ease and let you take your time in making a decision. Very poor quality, just over 2 years old and it's already broken down and not very comfortable. Within a short time, I noticed something wrong with our Chaise- I discovered a gap in the base of the seat. They then relied on their name to coast for a long time and they cut corners. I cannot speak to all the furniture made by La-Z-Boy but what we purchased feels/looks very good. Tomi Webber was great . This is Labor Day weekend. This was lazy boy of Sarasota florida. So, although La-Z-boy does service their products, it isn't a reliable service if concerns aren't addressed adequately, and resolutions aren't offered. Thus, you can purchase at any lazy boy furniture near me. My wife and I went in and ordered what we wanted. If they really cared they would resolve the long wait times. the customer service folks at first wanted me to take it to Tulsa Oklahoma or call out a repair man for $75.00 per hour and I live 1 to 1 1/2 hours away. So when we wanted to buy a sectional for our new house three years ago, Lay-Z-Boy had the inside track even though we were not happy with the high-pressure sales tactics in the showroom. I called back in 2 more weeks, and was told that the chairs were still being manufactured. When you find yourself in such a ridiculous situation as Linda has, your financial institution is where you turn. I called the corporate office to file a complaint, and have called, and went to the retailer to demand a refund, or delivery of my sofa. SHAME ON THEM! The store sent Mario out to fix the problem which he didn't. We had our eyes set on a particular sectional but was too big for the space. I would recommend Lazy Boy to my friends but also recommend to purchase the expended warranties due to the cost of furniture and the different options that are available. Also unless you have lots of free time to accommodate store designer schedules don't be fooled that Lazy Boy provides quality in home design services. So, which one is the best? Delivery - 1 star at best. However, I also discovered another store offering Lazy Boy furniture who told me they provide direct support for warranty service of product they sell. We were helped by Michael. As a result I needed a great chair that would be comfortable and should definitely last me for the rest of my life (I'm already 2 1/2 yrs past the longest the cancer centre gave me). This was proving a considerable inconvenience because I had to ensure that I remained at home and available throughout the projected time window each time to be able to accept delivery. Especially since my total bill was $4800.00 on sale. *All La-Z-Boy prices listed in this article are subject to change. Bang for the buck just isn't there. Isn't that why ya buy them? Quite honestly I am very disappointed with my recent purchase of a couch, loveseat, and chair. I get a call the end of April," the chair has arrived, but we won't get to your area until after May 15th-we'll call you". DH was injured several years ago and often is unable to sleep in bed. Not this customer service person. Called inquiring about lifetime warranty, apparently it's only for parts and it would be another $200+ for labor to repair. THIS IS OUTRAGEOUS! In the end, I'm quite happy with my purchase. She said the price is the price .No discounts. Overall, the price for an Ashley Furniture sofa ranges from $499 to $1999. Unfortunately, I did not have the person's LAST name so was unable to get through the menu and ended up back at the store. After explaining the complete debacle that had occurred at the Scottsdale store and giving Adam the model numbers and fabric numbers etc, Adam was able to order my Sectional for the advertised price at Scottsdale. We got our own handyman. We purchased our furniture from Linda. Wow..Two Strikes. Staff is always friendly and courteous. No longer the American made quality furniture. The last 2 in that list in particular are what confuse me though. The back cushions are all deflated and look terrible. I highly recommend Lazy Boy products. so since we couldn't get them to look at it we came home and my husband cut new board and fixed it himself. We tried to give it a go, but a few weeks later, after the holidays, my wife called the store to address the issues. They really work on pleasing you. We very recently paid nearly 3000.00 for 2 chairs.. No where near the quality we have gotten in the past. :-). I am sensitive to bad sales experiences, they make me crazy. We have been looking for a recliner and since we owned La-Z-Boy in the past and happy with it we decided to look again. This is not your grandfathers La-Z-Boy design. bought a love seat and couch combo cost around $6000.00 and find that the seats are very uncomfortable. Norma is very kind and helpful. I would LOVE for them to give me back the money and get this piece of garbage out of my living room. On November 1, 2021 we purchased a lounger and fully paid for purchase. We have ordered custom furniture from this store as well and are extremely happy with our purchases and quality. I had purchased a "recycled leather" recliner in 2013. I then was told I would receive a call within a week. I am very cost effective and feel that the cost is minimal when divided by the number of years it will hold up. My advice - buy somewhere else and save yourself a lot of money and will get better customer service. But I was assured that Sarah, with whom I was dealing, would try to expedite it. Our friends who ordered same time from Tyners have been sitting on their furniture for months. Overall, shoppers are happy with their La-Z-Boy recliners, especially with all of the customization options. Call every furniture store near you.including the high-end furniture stores, JCPenney, Macys, Sears & Relax the Back and ask the brands of recliners they carry. Southern Motion was founded on the idea of combining the best in stationary and reclining furniture to create recliners, sectionals, sofas, and loveseats that are the best quality available. At La-Z-Boy Furniture Galleries, our design professionals will come to your home and help make your dreams a reality. Your bank has got your bank! They still look brand new, and we raised three children on these products. It was pretty bad. There are some recent complaints about perceived quality in some cases. We had a great experience! We loved the location. Bradington Young would be my second choice after Hancock & Moore. Lots of fabric choices, made in the USA. Thank you both for your help and consideration. Emailed Linda for 2 days and got no resolution but a bunch of lame excuses. The only tine that I was given any updates is when I called the store and half the time they couldn't tell me anything. Great experience at this store today. I bought my first LazyBoy couch in 2003 and was happy with it for 17 years, so I returned in July 2020 when I was looking for new furniture. Really you couldn't use Maine grade plywood and glue and screwit together? I just want my La Z Boy fixed. He was very helpful in showing us the couches that were what we were wanting. the leather is breaking down and cracking in many places. I asked why only 10% off. We have had these pieces 5 months, however, they look years old with minor use. The message is that it is just too bad for you for doing business with us. Daniel and Joe were very helpful and patient while my wife and I were undecided on color and material for our new purchase. We took the extended warranty on the couch. Beware. He was so knowledgeable with all the different fabrics and options! Fabric was stretched too tight on the backs causing it to rip & fray exposing the padding and frame at the bottom of the chair; staples showing at the top of the chairs because the fabric wasn't cut long enough; pointy bumps where the fabric joined the wooden legs. Thank you Nicole for link with leather furniture rating . I had purchased the recliner for $599. I sought out BBB to make a complaint. Rebecca realized we were not high dollar customers. Our delivery was a total disaster. Will not go back and will not buy another. Geddy was very interested in working with us. Part of the contract states if you pick up the chair and AVOID the delivery charge of $99.00 and something happens to the chair-you have to return it to the store. Be warned - this stuff is now junk, but the price doesnt reflect it. Forget bulky, hulky eyesores. My complaint was elevated, Lazy boy took the time and consideration in resolving my complaint giving me an option of store credit due to the seriousness of the repair (frame and structure damage). POOR POOR QUALITY! However, we aren't fans of leather seating, so ours is fabric. I hope whomever is reading this review will remember to ask for him, Mario P. He's a gem and makes Lazy Boy look good! I fully intended to be available to accept delivery, but The evening of the 24th I had heard nothing about the new delivery window, so I called to enquire. We are so excited to move home and enjoy our new furniture. Beyond that, I can't give much of a review as we hardly use that room. Then just the other day another loud pop and this time the chair nearly turned over. Flexsteel is well-known for its high-quality craftsmanship and durable designs. This is the short version. Okay so who am I kidding. We bought two Lay-Z-Boy couches twenty years ago. Asked for service. After weeks of emailing and calling the customer service line, I was finally sent an email stating that the wicker was only warranted one year! Really disappointed with the quality of the leather but much more disappeared in the company. The only reason it got 3 stars is the quality and comfort of the La-Z-Boy furniture is so good. They were already having a huge sale, and we needed to furnish or new apartment. Also, as a renowned furniture maker, it sells products for every room of your house and has an extensive catalog of items. Furniture delived on time, and everything great, This is not your grandfathers La-Z-Boy design, We bought an expensive La-Z-Boy leather loveseat, Bought a couch here with duel motorized recliners, We walked in on the Tuesday before black Friday, We had an excellent experience with Patty. I just paid 4500 for the set!!! We have bought from them in the past and absolutely love their service and chairs. It still works perfectly though it needs recovering. It's not the overstuffed, traditional La-Z-Boy. Many options available. Ever!!! You have given me lots of things to mull over. His problems are in the shoulders. Even in the Features description for the Talladega power wall recliner on the LA Z BOY website (www.la-z-boy.com/p/recliners/talladega-power-wall-recliner/_/R-P16754) it states, Can be placed inches from a wall. Another 3 Or 4 Weeks Go By. Shop elsewhere, don't buy here! He and his wife never really used it. Couple mos ago the arm broke off with normal use. He told us about the house he was at before ours, where the furious customer picked up the faulty recliner and chucked it across his living room. SO we have a sofa unusable for the most part in our living room while we wait for La-Z-Boy to get their act together. The designer comes out and sells us thousands of dollars for the room and new sofa and love seat. My wife has an advanced degree and runs a business, she's not an idiot besides the fact that you shouldn't speak condescending and rude to anyone regardless of their education/employment. We purchased two lazy boy recliners and within four months, the seat cushions began to develop bulges. Their furniture is available in over 300 showrooms worldwide, including Canada, Europe, Asia, and the Middle East as well as most major American cities. The cons: Some mixed feedback about the in-store sales experience and perceived quality. Lazy Boy high-range recliners go up to $2999. I had a wonderful sales person who was very helpful! Furniture is very nice quality & we love being able to customize the fabrics. The brand and their customer service is not worth the extra price. They are from 2005 and still look new. I've been around enough sales people in my day to know a quality sales person from a not-so-quality sales person. 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