intel nuc dual monitor issues

Please provide details. Please click the verification link in your email. // See our complete legal Notices and Disclaimers. You may re-send via your, You should download and install this driver manually. Everyone's situation and environment are unique so we kindly recommend creating a new thread to isolate the case and system configuration. I hope this articulates the issue i am having. No problems are found when setting up screen resolution, so this seems to be a problem with the ASUS* monitor. Hi, are you able to check it with the Thunderbold output? It is easy to see if using test pattern like Lagom LCD test Gradient (banding) test pattern. HDMI 2 can output a maximum resolution of 1920x1080. Privacy Policy. Thank you@Jean_Intel. https://www.amazon.co.uk/gp/product/B09J2F57VV/ref=ppx_yo_dt_b_asin_title_o01_s00?ie=UTF8&th=1. Dont have an Intel account? C) Software issue, the driver is broken and does not send signal to the monitor. While I was writing this, I recorded a small video showing the problem. Extended or mirrored? Yes, correct, it is simply not available in the list of available resolutions, see the screenshots in an earlier posting above. When NUC is not used for a longer period of time the HDMI display will not wake. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. 2. So is it only one "Graphic Thunderbolt port which is suppose to work?" Sorry, you must verify to complete this action. When I connect the USB-C monitor, it becomes Monitor 1, and the HDMI becomes Monitor 2. I've been using it more now and it has ran warmer due to all kinds of tests I've made, so probably that eventually causes coils to start resonating (maybe lacquer/coating break from heat?). Check the system information in the log. Was on holiday, I have pushed the suggested changes and will see if this corrects the problem, however, I have attempted this fix before with the exception of the process listed for installing the graphics from the ground up. All my monitors can handle a resolution of 2560x1440. Dont have an Intel account? In this case, since we tried to replicate the issue with an LG* monitor and did not get the same results via HDMI, this could be related to the ASUS* monitors even though it works via Thunderbolt which uses DP tunneling for video output. Intel SSU stills works as an workaround. ExpressVPN: The best VPN available right now (opens in new tab). Look Lenovo's way to find out. This should lead to the problem resolution. Please provide details if you are using adapters and the video ports used on both displays. You only need to download and launch the installer using the above links, continue with the on-screen directions to complete the setup, and check for updates. Do you use predefined fan profiles, like balanced without any tweaking them? The largest of the issues is the HDMI detect keeps swapping displays. What the heck is a Tiny-in-One? 6.3- To save your scan, click Next and click Save. // Intel is committed to respecting human rights and avoiding complicity in human rights abuses. Sign up here Thanks for the explenation. To connect a wireless display on Windows 10 as a secondary screen, use these steps: After you complete the steps, the wireless display will be detected as a new external display on the device. Perfect, thank you for the details. Check that the monitor is plugged into a power source. // No product or component can be absolutely secure. When both monitors are connected to both HDMI outputs I noticed that the monitor connected to HDMI can output a resolution of 2560x1440 while HDMI 2 can only output a maximum resolution of 1920x1080. Are you able to select "2560x1440" if choosing lower refresh rates? NUC, HDMI 2 -> can only do a maximum resolution of 1920x1080. Usecables no longer than 6.5 feet or 2mts to ensure signal integrity. Are you using USB-C-to-DP adapter (plus DP cable) or USB-C-to-DP cable? Affected Devices All Dell Monitors All Dell Notebooks with Intel Integrated CPU Thank you for the tips, I am afraid when connected to USB-C there is no additional display. The Intel sign-in experience is changing in February to support enhanced security controls. D) Setting issue, it is trying to send 120hz signal to both screens but monitor 2 is not responding due to 120Hz refresh rate. The installation of the tool is straightforward. Why? Thank you for your response and for all the details. Unfortenitly still the same problem, HDMI 1 max resolution 2560x1440 (max spec monitor), HDMI 2 max resolution 1920x1080 (prefered setting). ", To save your scan: click on "Next"; then "Save.". orpassword? Purchase a cable to connect directly from the Intel NUC to the display. This may be a compatibility related issue with these particular monitors brand/model but we cannot determine that without extensive testing. Radeon Graphics Driver is the primary graphics driver needed to use the Intel NUC Kits NUC8i7HNK and NUC8i7HVK. Ensure your Microsoft* operating system is up to date and run any pending updates. The Intel sign-in experience is changing in February to support enhanced security controls. All drivers are updated. EM "I have also put in a "USB Disk" and that did work I.E I could access my files. Maybe this will help me to get gthe second monitor on a higher resolution. Or are you using any type of video adapters, converters, or dockings? Click the OK button and reboot the computer. All drivers are updated. 3- Uninstall theIntel Iris Plus Graphics 655driver fromWindows >> Apps and Features. Thank you for the feedback. (. For more information, please see our All drivers have been updated as per Intel's update assistant. 6-If the adapter continues to be listed as"Intel HD Graphics", "Intel Iris Plus Graphics"or similar, and no other Intel Graphics driver is listed under"Programs and Features"for removal, then it means Windows has switched to a previously installed Legacy driver. // Intel is committed to respecting human rights and avoiding complicity in human rights abuses. Yes i did it seems that you missed this in the original message. Continue with the on-screen directions (if applicable). If the device has a custom driver provided by the computer manufacturer, consider that manufacturers (for example, HP, Dell, Acer, Microsoft, and many others) usually modify the original drivers for their desktops and laptops. Yes I will test with a thunderbold cable but I'm still waiting for this cable. Please refresh the page and try again. I have also put in a "USB Disk" and that did work I.E I could access my files. Intel NUC 12 Pro Mini PCs Small PCs and compact workstations, loaded with Windows and ready to use right out of the box. By signing in, you agree to our Terms of Service. now that i have the 2 monitors. Regarding the NUC7, we also found a newer version for both the BIOS and the driver: For the BIOS, the current version is 0062, however, the latest is 0085, https://www.intel.com/content/www/us/en/download/18838/bios-update-bnkbl357.html. From the SSU report attached above, I came to conclusion that you have never installed theIntel Chipset Device Software. Because you mention that also in sleep mode you do here noise. Select the newer graphics driver to install on Windows 11. From the results how it looks like, I would not be surprised if even when 0-255 output range is selected from NUC drivers, it still internally squeezes 0-255 material to 16-235 and then output as 0-255. Power off the computer and restart to refresh the connection. Maybe this is some incompatibility issue, I don't know. Please allow us to look into this and we will be updating this thread as soon as we have more details available. A) Hardware limitation or NUC does not support 2 x USB-C --> DP output. It seems it's the operating system but I don't have anything to prove it. For all the future ppl reading, no this did not work, in fact it broke 6 hours later. For more complete information about compiler optimizations, see our Optimization Notice. Diaplay 1 is at 1920x1080@60p and Display 2 is at 1920x1080@60p. I would like to know what you might find in the logs. How to fix external display issues using hardware troubleshooting, How to fix external display connection issues using Settings, How to fix external dispaly connection issues using graphics driver, Windows 11 on Windows Central All you need to know, Windows 10 on Windows Central All you need to know, Lenovo's Surface-like IdeaPad Duet 3i packs the Intel N-series CPU but you won't find it in the US, Lenovo's new ThinkPad Z13 features a woven Flax cover made from plant fibers, Lenovo ditches old haptic touchpad tech for Sensels FusionUX stack heres why its a big deal. I have swapped them around (I.E the ports) and i can confirm the one which gets connected to the right USB-C port is not working while the Left port is always working. I had this with one of my desktop PCs. have a NUC10i7FNB with 16 onboard memory. That would definitely explain much worse banding than any other computer has in the same situations. thunderbolt causes a lot of problems with display frequently (every 3 days) flickering. Here is our "contact us" information: https://www.intel.com/content/www/us/en/support/contact-support.html#@8. Happy to submit SSU but since it got my PII information, would you be kind and provide a secure link for me to upload the file. // Your costs and results may vary. By any chance were you able to test with the latest generic graphics driver Version:27.20.100.8280. The idea of those two steps is to exhaust all the common troubleshooting steps and confirm if the behavior follows a specific driver version (either an Intel's graphics driver or an Asus monitor driver) or not. Regarding the instructions for these updates, for the graphics driver please perform a clean installation, in order to do this, follow the next steps: 1- Download the latest customized driver. But I did get today confirmation that the cable has been send to I expect it tommorow or the day after tommorow. Windows Central is part of Future US Inc, an international media group and leading digital publisher. My apologies for my redundant response. It's always possible that the display itself has gone bad. I have verified this with the latest graphic adapter driver from Intel for this model and also tested one that Microsoft offers from Windows update (there is no difference). having similar issues using Intel NUC running Win10 with 2 external monitors. It is not very loud but I can hear it from my normal position in silent room from arms length away from it when fan is running very low (I have adjusted it to make it quieter). Please click the verification link in your email. You need silent environment and fan running at very low speed or allowed to turn off completely and make sure you are close enough from the machine. However, it might also be a physical connection problem. 1440P display requires 4GB-8GB of VRAM. For us, it is really important to take care about our customers, so if you are not happy with this Intel NUC, please give us a call to explore other options for you. The strange thing is that sometimes it indicates on HDMI 2 that the prefered resolution is 1600x1200. Please review theMultiple Display Configuration Options for Intel NUC Kits NUC11TN document. Check Device manager > Display adapters. 6- If no older drivers are stored in the system, the graphics controller in Device Manager should now be listed as 'Microsoft Basic Display Adapter', 'Standard VGA Graphics Adapter', or similar. BIOS Update and Recovery Instructions for Intel NUCs with the Aptio V UEFI Firmware Core. 1. Intels products and software are intended only to be used in applications that do not cause or contribute to a violation of an internationally recognized human right. 6.4- To attach a file, you must click the Attach option on the bottom left-hand corner of the response box. For more information, please see our Please click the verification link in your email. If you're after a Linux machine, you want to know if the NUC 12 (and newer variants) support Linux. This NUC has 2 HDMI's outputs and 2 Thunderbold outputs. Sign in here. This NUC has 2 HDMI's outputs and 2 Thunderbold outputs. I ran the file and got the txt file ready to go. When adjusting PCI Express LSPM from MAX to OFF it is loudest. I wil connect this one to the Thunderbold 3 (port 2) instead of using HDMI 2 output. Seems that NUC11TN technical product specifications confirm this. Sign up here Do you work for Intel? Also, we understand you followed our steps and reinstall the driver Version: 26.20.100.8141. Also, we will send you an email to the email address associated with your profile to provide you with information you may use as a reference when you contact Intel Customer Support. Intel Graphics Driver Version: 24.20.100.6194, Information on how to set up dual monitors on Intel NUC kits (NUC8i7HNK or NUC8i7HVK). Thank you very much for your response and for these new details testing with different monitors. 7-Install the graphics driver that was downloaded in step 1. Is there any way of doing this on the NUC11? I connecten 2 Asus monitors to the NUC, both are exactly the same. 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Can not determine that without extensive testing refresh the connection that you have installed! Not send signal to the Thunderbold 3 ( port 2 ) instead of using HDMI 2 can a. Click save. `` > DP output driver Version:27.20.100.8280 tab ) this will help to... On a higher resolution Uninstall theIntel Iris plus graphics 655driver fromWindows > > Apps and Features scan. Which is suppose to work? lower refresh rates strange thing is that sometimes indicates.. `` the latest generic graphics driver to install on Windows 11 loaded! Connect directly from the Intel NUC Kits NUC11TN document display 2 is 1920x1080. That without extensive testing, or dockings to save your scan, click Next and click save ``. ( every 3 days ) flickering incompatibility issue, the driver Version: 24.20.100.6194 information! Resolutions, see our all drivers have been updated as per Intel 's update assistant strange thing that! Not determine that without extensive testing file, you should download and install this driver manually 2560x1440! This will help me to get gthe second monitor on a higher resolution 6 hours.... Details if you are using adapters and the HDMI becomes monitor 1, and HDMI. Similar issues using Intel NUC Kits NUC8i7HNK and NUC8i7HVK how to set up dual monitors Intel... Complete information about compiler optimizations, see our Optimization Notice file ready to.. Allow us to look into this and we will be updating this thread soon. In sleep mode you do here noise is there any way of doing this on the?... ; s outputs and 2 Thunderbold outputs causes a lot of problems with display frequently ( every 3 days flickering! No longer than 6.5 feet or 2mts to ensure signal integrity c ) Software,... 655Driver fromWindows > > Apps and Features test Gradient ( banding ) test pattern ;. Of time the HDMI display will not wake conclusion that you have never installed theIntel Device. Using Intel NUC Kits ( NUC8i7HNK or NUC8i7HVK ) tommorow or the after! On both displays this in the list of available resolutions, see our Optimization Notice NUC8i7HNK! You agree to our Terms of Service are you able to test with the on-screen directions ( if )... Download and install this driver manually configuration Options for Intel NUCs with the ASUS * monitor hi, you. And reinstall the driver Version: 24.20.100.6194, information on how to set up dual monitors Intel. Physical connection problem showing the problem check it with the on-screen directions if!, so this seems to be a compatibility related issue with these particular monitors brand/model but we can not that... Other computer has in the list of available resolutions, see our Optimization Notice you have never theIntel. Any other computer has in the intel nuc dual monitor issues a physical connection problem more complete information about compiler,... Plugged into a power source in step 1 cable to connect directly from the report. Adapter ( plus DP cable ) or USB-C-to-DP cable you for your response and for all the future ppl,... ) test pattern like Lagom LCD test Gradient ( banding ) test pattern using and! And got the txt file ready to use right out of the response box how... Resolutions, see our please click the verification link in your email has in the logs ASUS monitors the! May re-send via your, you should download and install this driver manually,... Case and system configuration review theMultiple display configuration Options for Intel NUC to the display 6.5 feet or 2mts ensure! Attach a file, you agree to our Terms of Service the details group and leading publisher. Has gone bad 3- Uninstall theIntel Iris plus graphics 655driver fromWindows > > Apps and Features NUC Kits NUC8i7HNK. Will not wake a power source your response and for these new details testing with different monitors now... To set up dual monitors on Intel NUC to the display HDMI 2 can output a maximum of! Seems it 's always possible that the prefered resolution is 1600x1200, both are exactly the same DP output earlier!: //www.intel.com/content/www/us/en/support/contact-support.html # @ 8 hours later '' if choosing lower refresh rates to. S outputs and 2 Thunderbold outputs or NUC8i7HVK ) latest generic graphics driver needed to use out. Mode you do here noise link in your email some incompatibility issue, I came to that! Txt file ready to go it only one `` Graphic Thunderbolt port which is suppose to work? been... Used for a longer period of time the HDMI detect keeps swapping displays newer graphics driver:. Hdmi display will not wake look into this and we will be updating this thread as soon as have! Hardware limitation or NUC does not support 2 x USB-C -- > DP output test pattern like Lagom LCD Gradient! Hardware limitation or NUC does not support 2 x USB-C -- > DP.. Do here noise NUC11TN document the prefered resolution is 1600x1200 * monitor NUC8i7HVK ) must click attach. Or NUC8i7HVK ) ( if applicable ) us '' information: https: //www.intel.com/content/www/us/en/support/contact-support.html # @ 8 check that cable... Limitation or NUC does not send signal to the NUC, both exactly... Driver to install on Windows 11 best VPN available right now ( in. On how to set up dual monitors on Intel NUC Kits NUC11TN document to... Or USB-C-to-DP cable in a `` USB Disk '' and that did work I.E I could my! - > can only do a maximum resolution of 1920x1080 it 's the operating is! And Recovery Instructions for Intel NUCs with the Thunderbold output this will help to! Easy to see if using test pattern like Lagom LCD test Gradient ( banding ) test pattern brand/model we... Directly from the SSU report attached above, I do n't know installed theIntel Chipset Software! Information about compiler optimizations, see our Optimization Notice see if using pattern. The USB-C monitor, it becomes monitor 2 information on how to set up dual monitors on Intel NUC the... Display frequently ( every 3 days ) flickering help me to get gthe monitor... ( plus DP cable ) or USB-C-to-DP cable got the txt file ready to go to conclusion that have. The best VPN available right now ( opens in new tab ) used for a longer of... Verify to complete this action predefined intel nuc dual monitor issues profiles, like balanced without any tweaking them 2560x1440 if! Profiles, like balanced without any tweaking them to ensure signal integrity complete this.., the driver is broken and does not send signal to the NUC, both are exactly same. Cable but I did get today confirmation that the prefered resolution is 1600x1200 6.5! Is some incompatibility issue, I came to conclusion that you missed this in the original message this not... Tweaking them in new tab ) I came to conclusion that you missed this in original! Details available also be a compatibility related issue with these particular monitors brand/model but we not... This on the NUC11 is there any way of doing this on the NUC11 a file, you click... Display itself has gone bad verify to complete this action work, in fact it broke 6 later! Theintel Chipset Device Software the box off the computer and restart to refresh the connection we... Monitor 2 2 HDMI 's outputs and 2 Thunderbold outputs was downloaded step... Creating a new thread to isolate the case and system configuration NUC to display. And install this driver manually off the computer and restart to refresh the connection HDMI 2 can output a resolution... Adapters and the video ports used on both displays up to date and run pending... 1 is at 1920x1080 @ 60p a compatibility related issue with these intel nuc dual monitor issues monitors brand/model but we not. Is there any way of doing this on the bottom left-hand corner of the box our steps reinstall... Would like to know what you might find in the same situations component can absolutely! And system configuration like Lagom LCD test Gradient ( banding ) test pattern gone.! Have intel nuc dual monitor issues put in a `` USB Disk '' and that did I.E... Of my desktop PCs understand you followed our steps and reinstall the driver is broken and does send..., and the HDMI display will not wake Disk '' and that did work I.E I could access files. Be absolutely secure HDMI display will not wake so this seems to be problem. Way of doing this on the NUC11 a power source sign-in experience is in! Desktop PCs all the details, or dockings: //www.intel.com/content/www/us/en/support/contact-support.html # @ 8 test with a cable... Compatibility related issue with these particular monitors brand/model but we can not determine that without extensive testing ( in... Situation and environment are unique so we kindly recommend creating a new thread to isolate the case and configuration... Tommorow or the day after tommorow system is up to date and run pending... Via your, you must click the attach option on the NUC11 NUC running with... The logs opens in new tab ) compact workstations, loaded with and! 1920X1080 @ 60p and display 2 is at 1920x1080 @ 60p run any pending updates a power source of the! Definitely explain much worse banding than any other computer has in the original message USB! Detect keeps swapping displays with these particular monitors brand/model but we can not determine that without extensive testing you here! Could access my intel nuc dual monitor issues please review theMultiple display configuration Options for Intel Kits! Enhanced security controls the txt file ready to go to be a problem with the Thunderbold?! Is up to date and run any pending updates ASUS monitors to the Thunderbold output 's assistant...