Outside the Rock: Lost 80s Live Tour at Haute Spot. And at $5 for a small bottle of oj, Im thoroughly disappointed in this over-hyped, overpriced Great Wolf Lodge on Steroids. Yesterday half the slides were closed. This day was better other then the alarm the only slight issue was There was an extra wait time due to some promotional videos and pictures being taken on one of our rides but thankfully we experienced little to no wait during our two days. Towels provided are small & rough so may prefer to bring own beach towels if you want full coverage. So we decided to sit outside and enjoy the gas fire and stay warm only to discover the bonfires also had stopped working a week after they opened and were never repaired. Hotel is clean, rooms are clean. Its also blissfully quiet on our floor. If you think you are only going to do one or two things, you just use the credits on your arcade card. Staff didnt feel it important to post this anywhere. The fast food bowling joint is $9 to $25 a meal as well and gross. 1. Dont waste precious childhood memories by faking that everything is ok and yall are having a great time. The grand scale from the outside is huge. Zip lines, rides, rock walls, bowling, escape room, laser tag are all extra. Ran out of toilet paper and soap over and over- both large restrooms and individual family ones as well. We waited in line for nearly two hours just to be told that our room was not yet ready. The cocktails are everywhere and they start at $9 a drink and go up. The staff was not very friendly at all it was like they did not care about customer service at all. Ok so I got 4 toppings and paid for it but when I got my receipt my pizza total was over $40. Ive seen beach cabanas for less at Bahamas resorts. The waterpark is big. Xian, went above and beyond to help locate it and return it to my son. The employees working the Porte Cochere need major improvements. They enjoyed the waterpark and all of the amenities the resort had to offer. The new Kalahari Round Rock offers 1.5 million square feet of space to play, with something fun for every age from 2 to 82. But all other restaurants didn't open till 11pm. Read the long version for specifics on guidance on how to stay from a hospitality perspective. Bad Spa & Restaurant Experiences, but the rest is great, Tastefully Themed and Upscale for Family Fun, Kalahari Resorts & Conventions - Round Rock, Holiday Inn Express & Suites Austin - Round Rock, an IHG Hotel, Staybridge Suites Austin-Round Rock, an IHG Hotel, Candlewood Suites Austin-Round Rock, an IHG Hotel, Avid Hotels Austin - Round Rock South, An IHG hotel, SpringHill Suites by Marriott Austin Round Rock. Ok fine Ill use their text service for the front desk! We ate remaining meals off property. Outdoor pool area is nice though I thought more activities would be conducted such as games or other events. Italian restaurant was the best food on property, but dinner for 3 adults with 1 appetizer was $130. (Open until 11pm.) Last minute changes I guess. We appreciate that you took the time to comment & am glad to hear you had an amazing time. Dont waste your money on poorly ran sub par experience. This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. We did complain and recieved apologies from the staff. For a kids focused space connected to the arcade, imo, thats just asinine. Ok I dont carry change but I had a house key and managed to make it work. Arcade is very cool but the games are lacking. Then upon check in at the front desk there was a computer glitch of some kind and check in took approximately 30 minutes. Clearly the guest are unloading as quickly as possible. Wasn't able to enjoy the adult only Grotto (swim up bar) but hoping to on the next trip. It must be asked for. Harassing guest to move their cars needs to stop. If there is not going to be any valet service, then there should be no need for employees running off guest/ traffic through there. I had purchased a blue band bracelet to allow me to make purchases and placed it on a separate card. Every child under 48" must wear some sort of life jacket. This was a huge mistake because had she just told me I could've moved funds. I asked her why it was so much and she said it was due to the toppings. Seriously? Thank you for a wonderful time and thank you for the above and beyond customer service. I NEVER write reviews but I am way too disappointed with the quality of service that weve received here to not warn others. The breakfast is only served in one location as the other resturant isnt even open yet. Payments made by partners impact the order of prices displayed. In all of the hotels that Ive stayed in, especially ones where weve spent the type of money we paid for this room, I have never heard of rooms not being tended to daily. Im not kidding I asked all 6 people working the front desk and they all gave me a different answer. The property is beautiful, modern, and decked with gorgeous art and textiles. Beds were very comfortable (soft). But you don't actually need any sort of pass to enjoy Tom Foolery. Im creative! It feels like its all about the bottomline. Good luck on towels, toilet paper, and toiletries so pack your own. First issue, the line to check in was INSANE. The initial start to our getaway started with a 40minute check in, not counting the additional time we waited just to talk to the front desk clerk. But all other restaurants didn't open till 11pm. In all of the hotels that Ive stayed in, especially ones where weve spent the type of money we paid for this room, I have never heard of rooms not being tended to daily. Kitsch, cheesy, cheap. They will belittle you for it we were just discussing your text if you had waited we would get around to replying Then have them tell you to use a coin to open the door. Over and over this was witnessed. Everything was clean and well taken care of. But every F&B on the resort is over priced. The quality of prizes is elevated!!! The towels provided at outdoor pool are full-size & soft however they dont allow guests to take to them to water park. After the day we went back to our rooms to relax and enjoy our tub with water jets only the tub didn't actually work the knob to control the jets wasn't even functional. No one knew. Thank you again for sharing your feedback. So we decided to sit outside and enjoy the gas fire and stay warm only to discover the bonfires also had stopped working a week after they opened and were never repaired. Our masseuses lacked skill to know what she was doing and strength in her hands to get to the muscle. Spent hours in there. Holiday weekend it is gonna be complicated right? Over the top amenities and decoration? We can't thank Xian and the staff enough. Larger mini fridge and microwave available. Nope. And at $5 for a small bottle of oj, Im thoroughly disappointed in this over-hyped, overpriced Great Wolf Lodge on Steroids. The fourth restaurant, B Lux Grill & Bar, is a burger bar found on the bottom floor of the adventure park, known far and wide for its shakes. If everyone needs to be in a raft on the lazy river, have it stated as well. He continued to disagree with me, the guest, that I paid $250 for an an early check in 2pm /late check out 12 noon. A very oily & not so tasty medium pizza at Sortinos was $26!! Rooms: Bare minimum- no extras (not sure if it's due to COVID or not). In the century between 1850 and 1950, when most areas of France were losing population, Paris attracted migrants from all over the country, as well as a large number of immigrants. But we expected the service that goes with it. The quality of prizes is elevated!!! Upon booking, deposits, and paying in full at check-in- there is no invoicing or receipt emailed or handed to you. Tom Foolery- Just my opinion, if everyone in the family isn't going to ride the rides, do the zip lines, or the rock climbing- you only need to purchase passes for those that will. 60 tickets to do the big zip line. They even off cabanas with the personal pools!4. Review tags are currently only available for English language reviews. High End Hotel Price Low End Motel Service, Kalahari Resorts & Conventions - Round Rock, Staybridge Suites Austin-Round Rock, an IHG Hotel, Candlewood Suites Austin-Round Rock, an IHG Hotel, Holiday Inn Express & Suites Austin - Round Rock, an IHG Hotel, Avid Hotels Austin - Round Rock South, An IHG hotel, Homewood Suites by Hilton Austin / Round Rock, TX. We dealt with it. Henderson, Nevada 1 Lost and Found Review of Kalahari Resorts & Conventions - Round Rock Reviewed December 21, 2020 Upon their arrival home, my son realized he lost/left his beloved bear at the resort. As a grandparent and a woman who loves modern design, I appreciate this is a place I would actually want to spend some time. On his return to Europe, he published a book detailing his experiences which included descriptions of unusual rock formations which he believed to be ruins of hitherto unknown buildings. I want readers to understand this is a gorgeous place with gorgeous amenities and to give it a chance. If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. I did get a handy flyer that said Fireworks in really big font that said they would be at Kalahari on the 4th of July at 9pm. The gym is very well equipped. After realizing that, I decided to try to just wash our wet clothing so that they wouldnt just be laying around molding for the duration My family and I are currently staying at this location. You can check in at any point and enjoy all of the activities- just won't have a room to place luggage in until you get a text that the room is available. Ummm no. There are 3 sizes provided to guests, but any child under 2 wouldn't fit into them. When one thinks of themed family friendly resorts what comes to mind? And the most pleasant surprise the 'store to cash in tickets'- AWESOME!!! I then went up to our room. Places are grossly overpriced. $7 for a domestic beer. And the most pleasant surprise the 'store to cash in tickets'- AWESOME!!! Room types may vary. Well if you need help quickly because your small child needs to use the bathroom and because of poor design the bathroom keeps constantly locking itself from the inside with the door having self closed because it is not level (no I am not kidding) dont text then call front desk. He continued to disagree with me, the guest, that I paid $250 for an an early check in 2pm /late check out 12 noon. We are so grateful they took the extra time to look for the bear. Just keep luggage in car and save the $250! She never did anything that would need a pass. This as a first impression with no formal greeting was very off putting. Seriously? They open at different times. Xian, went above and beyond to help locate it and return it to my son. And shapeless uncouth stones appear, If you are not constantly relocated to the Wisconsin location you cant find anything. Everything was clean and well taken care of. Every child under 48" must wear some sort of life jacket. It's like a Vegas for kids. Third issue, when we arrived to our room we found hair everywhere in the bathroom. The grand scale from the outside is huge. It's worth it.but will be taking out a second mortgage for the next round! Now, we knew the food was $$$$. Ok fine! Location & Hours 3001 Kalahari Blvd Round Rock, TX 78665 Get directions Edit business info Amenities and More Staff wears masks Accepts Credit Cards Free Wi-Fi 3 More Attributes About the Business An interactive world of fun and adventure with state-of-the-art thrill rides, games, and more! As a grandparent and a woman who loves modern design, I appreciate this is a place I would actually want to spend some time. We are so grateful they took the extra time to look for the bear. Tom Foolery- Just my opinion, if everyone in the family isn't going to ride the rides, do the zip lines, or the rock climbing- you only need to purchase passes for those that will. Kalahari offers 975 guest rooms, a thrilling indoor theme park, a luxurious spa, 20 on-site dining options, a state . Upon their arrival home, my son realized he lost/left his beloved bear at the resort. Themed rooms? After waiting nearly 45 mins to check in, The reception employee wasn't aware that you could check in early. We are so grateful they took the extra time to look for the bear. It's like a Vegas for kids. ok maybe they are environmentally conscious. Spring 2023 Round Rock Pop Up Art Show Dates Announced; And at $5 for a small bottle of oj, Im thoroughly disappointed in this over-hyped, overpriced Great Wolf Lodge on Steroids. All the F&B outlets are just ehh. Ok fine Ill go through front desk! That store is way better than any Chuck-E-Cheese or D&B! If you think you are only going to do one or two things, you just use the credits on your arcade card. They weren't ready and by the time I got a text that they were ready they were on the 7th and 9th floor. The manager Kevin came to help her many times and never once acknowledged or greeted me. Beautiful treatment rooms, talented, expert aestheticians and gracious service. Do not put yourself through this. However we were sent to 3 different locations because no one who works here seems to know where anything is. We decided to eat at the pizza place because it was my daughters birthday and she loves pizza and the pizza was so greasy and overpriced that we could not really enjoy it and it upset our stomachs. WARNINH: The hotel room doors close very hard and can hurt little fingers. We celebrated my sons 9th birthday here and rented the 3 room presidential suite and a king bed/bunk suite. Round Rock Food: Resort food is meh and very expensive. Over and over this was witnessed. If you have them at home, bring them. Nope. November 29, . The cafe lunch experience- 4 sandwiches and 2 sides (no drinks) was $48. Both the arcade eatery and breakfast we had to grab a server after waiting 20 min. Review tags are currently only available for English language reviews. Until then, reach out with any questions I didn't already answer. The room has no drying rack, no clothesline in the shower area, nowhere to place wet clothes. They enjoyed the waterpark and all of the amenities the resort had to offer. Their ropes course is even bigger. There are employees just moving around at snail pace. If you have them at home, bring them. The rooms are fine. Needless to say, we WILL NOT be returning to this resort. There is no doubt that with the amount of people coming to and leaving this resort daily that there is no way rooms can be thoroughly cleaned between guests, and it shows. We discovered I also plugged my phone into a non functional outlet which left my battery dead the next day when I woke up. 3. WARNINH: The hotel room doors close very hard and can hurt little fingers. This was a huge mistake because had she just told me I could've moved funds. Try dealing with that when the kids are excited or tired.The other thing about the restaurants is to understand the hours. They have considered all things from babies to teenagers. For a brand new facility I would have expected more maintenance/housekeeping employees monitoring the waterpark. I am completely over Kalahari Resorts and would have checked out after we found the dirty bathroom if it were not for my young children being sorely disappointed in not being able to stay. Just didn't cut it for my family.Overall, great experience and I would go back again. But all other restaurants didn't open till 11pm. They have considered all things from babies to teenagers. As in! The biggest surprise is there is NO BREAKFAST outlet!! I am completely over Kalahari Resorts and would have checked out after we found the dirty bathroom if it were not for my young children being . They even have a theme park where kids can enjoy playing and have a blast with their cool rides. Music Schedule for Hometown Holiday. So we went here with my girlfriends to celebrate one of my friends birthday. I then parked in the back 40 and my daughter and I trudged with our luggage to the front door. Overall: Lots to do as a family! Our room was spacious and clean and I appreciate that the sink is separated from the shower/WC..having to share the room with my wife and daughters. Nope cant order because no one answers phone. Xian, went above and beyond to help locate it and return it to my son. Zip lines, rides, rock walls, bowling, escape room, laser tag are all extra. LOTS OF WALKING! We finally got into our room and headed to the water park after a quick change. Outdoor pools should be heated and open. After waiting nearly 45 mins to check in, The reception employee wasn't aware that you could check in early. Destroyed by earthquake, defaced by the blast, After realizing that, I decided to try to just wash our wet clothing so that they wouldnt just be laying around molding for the duration of our trip. There are 3 sizes provided to guests, but any child under 2 wouldn't fit into them. No one told us what had happened but finally another guest told us it was a false alarm from a sensitive fire alarm and we could head back to our rooms. Ice cream parlor and candy shop- $7 for 1/4lb of candy. I want readers to understand this is a gorgeous place with gorgeous amenities and to give it a chance. They are more growing pains of being a new property in very challenging times. But you don't actually need any sort of pass to enjoy Tom Foolery. We cant hear all the kiddos running round above which is a win in our book. There was usually long lines for the Zip Line attraction. Same with checkout. Clement concluded that Farini went deep into Southern Africa, but he never actually went to the heart of the Kalahari where he claimed the Lost City was sited. Our package had a 20% off retail coupon but when we went to the shop they said it wasn't coming up on my bracelet so after a series of calls and asking my room number which at this point I hadn't been given a room number they applied the discount. We closed at 10. We moved on to Tomfoolery which was ok I guess if a large percentage of the games being out of order isnt an issue. I later found out they charged my separate card $300 and the card I used to book my room causing me overdraft charges which I discovered after my trip. Amazing food not to mention its really cheap. Water park- Overall awesome. My first impression of arriving in the lobby was that I wanted to look at everything. We cant hear all the kiddos running round above which is a win in our book. Georgetown and Round Rock have great local options. With a team dedicated to providing first-class service along with top-notch and customizable meeting spaces, Kalahari makes planning your event simple. Upon their arrival home, my son realized he lost/left his beloved bear at the resort. I callBack I just told you we closed at 10. Click. Wave pool is fantastic. Payments made by partners impact the order of prices displayed. If there is not going to be any valet service, then there should be no need for employees running off guest/ traffic through there. No one seems to know what they are doing! November 12, 2020 12:48 PM Eastern Standard Time. At all. The gym is very well equipped. Buy my 74 yr old mother didn't need one in the end. My child Is hungry and this is one inconvenience too many. We were very excited to play and have fun. If you think you are only going to do one or two things, you just use the credits on your arcade card. Its also blissfully quiet on our floor. 2. 5. Kids running around everywhere, people walking around in just their swim suits, and the prices were crazy high. The shampoo, body wash and conditioner in bathroom were completely empty, There is black mold? Stuff of some sort on the air vents for the ac. Baby areas, toddler areas, 48" and over areasplenty to do for the entire family. Nope. I later found out they charged my separate card $300 and the card I used to book my room causing me overdraft charges which I discovered after my trip. We cant hear all the kiddos running round above which is a win in our book. We couldve just said nothing at breakfast and walked out after eating. My only beef is the the staff at the Waterpark would tell us different things everyday: can't do this today, needs to be this today etc. The staff was friendly and courteous everywhere we went at both places.WARNING:Restaurants: At every restaurant we went to (5 in total, including the pool rest. It feels like its all about the bottomline. Spent hours in there. Spent hours in there. Kalahari offers 200,000 sq. No big deal! Ok the decorations I had heard so much about are IKEA style black & white prints of a elephant and zebra. Nothing is Coca-Cola or fresh brewed tea (hard pass!). The room has no drying rack, no clothesline in the shower area, nowhere to place wet clothes. But we expected the service that goes with it. I called to complain and we were given a late check out at no charge which was very appreciated. It looked like the kitchen and waitstaff did not have enough people working. Fourth issue, you would think that a water park resort would have a place in the rooms for you to hang wet clothing. We had the 2 bedroom family suite. Upon their arrival home, my son realized he lost/left his beloved bear at the resort. Its $21 a person! I had purchased a blue band bracelet to allow me to make purchases and placed it on a separate card. It must be asked for. Up close beautiful. This day was better other then the alarm the only slight issue was There was an extra wait time due to some promotional videos and pictures being taken on one of our rides but thankfully we experienced little to no wait during our two days. However, its cold, unfriendly. This is a family resort, and its a smart move that there is not too much in there that will get damaged as things do when kids are a majority of the guest roster. Same with checkout. They are more growing pains of being a new property in very challenging times. Enough about the food. Skip to main content Review TripsAlertsSign in Cart Inbox See all Sign into get trip updates and message other travelers. We were told our rooms would be close and on the third floor. My family and I are currently staying at this location. At the start of the 20th century, Farini's observation gave birth to a legend throughout South Africa. Nope. Please see our partners for more details. It's like a Vegas for kids. Now we had just had an annual so I know for a fact that my child is 53 inches so I asked a lifeguard if she could play. But there is tons to do where you never have to leave if you don't want to. The troubles began upon arrival. Tripadvisor performs checks on reviews. I've been in the hospitality industry for over 16 years and am disappointed in the customer service of the facility more than anything- but hopefully these issues will be resolved as time goes on. They weren't ready and by the time I got a text that they were ready they were on the 7th and 9th floor. Nice outdoor seating area with fire pit at night but a number of people smoking so that may mar experience. 2 would n't fit into them sizes provided to guests, but any child under ''! $ $ $ cabanas with the quality of service that weve received to! It but when I woke up talented, expert aestheticians and gracious service toiletries so pack own. 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Im thoroughly disappointed in this over-hyped, overpriced Great Wolf Lodge on Steroids be complicated right it.