Then there was no phone call and he didn't show up. Email: [protected]@yahoo.com They cancelled my contract that I had waited on for the last 5 months, refused to return my deposit, and just a few days later I see that the house has gone under contract at 258K, 28K more than my agreed price. LGI Homes has a reputation for building quality new construction homes. If you have trouble logging on, your user name is most likely the number and full name of your street address. So, the building manager was not aware of it. No one has reached out or assisted with trying to resolve this issue. We are really sorry. I don't even need an apology. Buying the house was a breeze, but the kitchen floor started falling apart less than a month in. They just would not budge after that. Oh, and I bought this property through RWN (Real Wealth Network). There's no true traffic 'cause it's kind of pear-shaped housing development, so you gotta try to come out the same way you went in. I still had scratched cabinets but I'm happy they came out a week after I closed, fixing what needed to be fixed. LGI told us that our home would be ready by Sept. originally December 4, 2022 my wife and I met with Sales Executive guy Mr. Steven Gonzales at his office 18721 Quiet Range Dr. Elgin, Tx 78621 about buying a new home from LGI Homes. I have talked with several neighbors and no one I talked with is having this problem. I never had any bad remark in my rental history. Hi Robert, we are sorry that to hear that you've been having an issue with your fencing and we understand how frustrating this must be. There was a hole in a line in the wall. They claim that my client clicked on one of their ads on Instagram and I cannot be registered as the buyers agent nor will they pay a commission to me. I bought my house Dec of 2022. But on the flip side, the LGI finance side was very good. Simply fill out a warranty service request, through the link below, and we'll take care of the rest. BC721730. Desired outcome: It's right after you sign some papers, and you give up your interest money. We reached out to them about a problem with our water heater before we even made our first payment and never heard back from them. To learn more about our brokers process, please visit LGIHomes.com/Brokers. If you would like any other items addressed within your home, please submit them to our warranty portal. Congratulations on getting the keys to your brand new home! Can someone please contact me to speak about this? When buying a new construction home, expect delays. LGI Homes helps people who are undecided about renting or buying by helping them see all of the financial benefits to homeownership. I manage about 6 units in the Voletera Community in ABQ NM 87123 area. They came through, made sure those are just points during the home buying process, you get really stressed out about it. Today, the cabinet company came and put the missing crown molding on all the cabinets. Reached out to LGI about builder defect relating to lack of ventilation which has caused molding. Rickie B. Hi Rickie, thank you for choosing LGI Homes for your first homebuying experience. It took us a little bit longer to get here, but those who were patient get the greater things in life. If I good give a Zero, I would?! Please call me, we need to get the media involved as well. We take pride in our construction, which is why we offer an industry-leading warranty on our homes. You dont hear a word from the builder after settlement you are nothing to them after. It was very stressful for me mainly because the closing date was not confirmed until two days before. Photo courtesy Seth Pohlman . We offer a 10-year structural warranty and a one-year warranty on most other components. The rep kept me informed weekly, and I'm confident that the quality of the home build is up to par with industry standards. He drove fast through the neighborhood to show us houses. I wanted to match it as close as I could get it for the bedroom. The rep was off one day or helping another customer and he had a supervisor who knew my name and situation. Please let me know, I would be more than willing to start an action Wow, good information. I kept telling him all of these things. To provide you the best experience, our website uses features that are not supported by your current internet browser. Its location on this page may change next time you visit. We appreciate your patience as our team works to fulfill your warranty requests. LGI Homes currently employs approximately 1001 people. Warranty Service Completed Our team will respond to your request for warranty service within one business day to assess the request, and schedule the best time for the service to be completed. However, then I heard from them again mid July and they set the closing to July 29th, the same exact date as my selling condo! At least 24 houses built by LGI Homes had sliding and shingles ripped off by 51.4 miles per hour winds, despite being designed to withstand gusts of at least 150 miles per hour, according to an inspector hired by Casey Law. At this point, they are asking for the earnest money back. However, you must pay attention to every step of the process. We had some issues with finishing touches like the drywall that were a little harder to get addressed than they should have been. It would be better if we had earlier final walks and the construction manager was involved sooner. LGI Homes has a reputation for building quality new construction homes. Thanks for reading! Desired outcome: The only time I heard from your sales agent was when I reached out to him. That was nice. This is not an offer to lend. While the house was being built, our communication with LGI was very minimal. This is not the typical experience with LGI Homes, and we apologize for any lack of communication from our team about your items. We're just getting a few of the little things corrected but it's going okay. We told Mr. Gonzales that we live in an apartment and that are our lease is not up yet. Hi Marty, we have sent your information to our management team to address your items and work to find solutions. Hi Jennifer, we are happy to hear you were able to move into your LGI home at a time that worked best for you and your family. Congratulations on your new home and thank you for choosing LGI Homes. The website is for general information only. With LGI Homes, you may qualify for no money down financing. THE WOODLANDS, Texas, Feb. 27, 2023 (GLOBE NEWSWIRE) -- LGI Homes, Inc. (NASDAQ: LGIH), in collaboration with its long-time charitable partner Ha Tuesday, 28 February 2023 04:17 GMT Our homes come with a 10 year structural warranty, as well as a 12 month workmanship warranty, to provide peace of mind for any unexpected issues. I had to call every day or every other day to check on, Hey, what's going on? Dude said, We are on schedule. I was supposed to close October 27. Read more. Before Brandon, we met with somebody the day before. LGI didn't let me down in either way. The loan type was changed to conventional only after I reviewed the documents and demanded that it be changed. There were still some things not done. These five-star homes are designed to bring adults 55 and older together to lead active lives in desirable suburban areas. We put the $1,000 down just to hold the property. I closed the 18th, but I was told the Friday before that, You will be closing on Monday. I was, Okay. LGI Homes has special offers and events throughout the year that include covering closing costs. The air coming out of the ceiling is cold. They don't include refrigerators too but LGI delivered on all of those. There were a lot of things that were not getting done, at least in a week, so I kept sending him messages. I cannot find a customer service number online either He explained all my commentary, answered my questions well enough, that I felt confident with moving forward. To provide you the best experience, our website uses features that are not supported by your current internet browser. I need a financial assistance and repairs to my garage door. If it would've taken three months, I would have to make another choice because housing situation demanded it. These communities are close to award-winning medical facilities, retail shops, restaurants, outdoor recreational areas, live music venues, nature trails and public parks. While we'd like to think that our award winning quality, exceptional pricing and dedicated customer service speaks for itself, it never hurt to have someone else say something nice about us, too. How are you? He would reply back. Learn more about the LGI way Small chunks of the outside wall above the first level roof area coming off. Please, I don't know what else to do here, Desired outcome: LGI uses a unique building model that helps streamline processes without sacrificing quality. We have new construction homes in your area. However, Keith our loan advisor made up for it. This review was chosen algorithmically as the most valued customer feedback. I would appreciate a quick response. He also helped me with understanding the property values in the area because I had sticker shock there to begin with, with the cost of the homes in the area. Everyone has their experiences. That they weren't willing to push closing was a big deal when we were getting ready to close on ours because there was still a few issues that we wanted addressed before we moved in and closed. Bedrooms are tiny but nice as a starter home. We appreciate your patience and we thank you for choosing LGI Homes. We will close on this date." I cannot in good conscience recommend LGI homes. Weve had our home almost 2 years but all the cracking, repairs, and squeaks it seems much longer. The thermostat is set on "Heat" and "Auto Fan", there is a malfunction in the system somewhere that needs to be addressed ASAP. For the best experience on LGIHomes.com, please open this site in a different browser, such as Google Chrome. I saw LGI Homes in one of the communities that was already built in Charlotte. How it Works Hi Alex, we appreciate your feedback as our teams are always striving to improve our processes for our customers. It goes against our guidelines to offer incentives for reviews. Thank you. CAL DRE #02064225, LGI Realty - California, Inc. LGI Realty Minnesota, LLC. If you haven't already, please submit any items you'd like addressed by our construction team to our online warranty portal at lgihomes.corrigo.com. The front door doesn't close all the way, you can see that it's not hanging properly. I am always there for my clients. Martha Rose, Broker. Should I just back out? My friend said, Don't back out. I thought the cost was out of my range and he assured me that it wasn't. Repair it. I was satisfied with that. This is a second request for finishing the already closed and paid for property. Richard Day So their putting off the warranty work was done, in my opinion, to stall until the 1 year ended. Our content is intended to be used for general information purposes only. Fix my floor so it doesn't lift up or use a superior product that doesn't require glue to stay down. Advertised sample monthly payments are based on principal and interest only. I have cleaned the snow away (what little there was) from the outside coil and the filter has been changed recently. I was here in the office November 8. Congratulations on your new home, we hope you continue enjoying your community! Unfortunately, at that time, I didn't have the down payment so I had to wait. The estimated closing date will probably change. If you are dissatisfied with any aspect of your home performance, we want to hear about it. It purchases, plans and develops land for its new communities and puts streamlined practices into place to cut costs and speed up the homebuying and building processes. Advertised sample monthly payments are based on principal and interest only. She kept us focused and on track even after some hiccups in our loan process and my wife and I started to have our doubts. Stephen K. Verified HomeBuyer April 19, 2021 Newark, TX When we first moved in, the cabinets starting falling apart . Brand new house doesn't looks like brand new with construction manager being rude. The only things that they didn't have were washers and dryers. The house we purchased has scuffs and patches not painted properly. Nothing was done in my client's home. Please do not buy a home from LGI. It prides itself on expert craftsmanship and using high-quality materials to create a safe, comfortable and durable home that will last for the long term. License No. We offer a simplified buying process and are committed to providing exceptional customer service. We appreciate your patience and invite you to submit all items to our online warranty portal if you haven't already. And I was told I could wait for Lawrence until he was done. Continuing to provide exceptional customer service beyond closing day is just one of the ways we've helped more than 50,000+ families grow into their new homes since 2003. At the end of the day, only having to pay $1,000 of the closing cost was a pretty good deal, especially with the way the market is right now. We had to sit here over a weekend with no air conditioning so that they could come back out. And the first time I talked with Lawrence, I felt good about him, the way he spoke, the way he showed respect, humility, dignity, and how he showed LGI is what you need. He would walk out to the house. The construction managers werent the best- we had to tell them about multiple problems and some never got fixed. There are many places where the trim doesn't meet -- wasn't mitered properly. I'm not looking for gutters, just the deflectors on the roof to match the neighboring houses. 1962 Amber Sweet Circle very frusterating. I wanted it where if you turn from the main street, you got to do a couple of turns to get to the street. Somebody knew it wasn't working and let me move into the house with it not working. Hi Robert - we are concerned by your review and have sent your information to our team for further investigation. Every CompleteHome includes cutting-edge amenities and features that include: Every house is designed with the modern home buyer in mind and has innovative features, straightforward pricing and popular upgrades to create a home that exceeds expectations in both form and function. (This was on Tuesday) I'm sorry, This is not acceptable. Equal Housing Opportunity LGI Homes, Inc. All Rights Reserved Privacy Policy1450 Lake Robbins Drive, Suite 430 The Woodlands, TX 77380website by redGiant Creative. With all the closing costs and everything they covered, LGI was a no-brainer. Sit construction mgr, Ryan made aware was timely and vey professional in getting things addressed. They've been really good at getting out here and taking care of what needed to be taken care of, like the air conditioning and the plumbing. The homes are very well insulated and come with a great HVAC system as well. We appreciate your patience as we work to solve the issue. Items found prior to settlement we found are still not fixed. And all of this is because of people like Thomas and Lawrence. I felt like the house was of good quality. There over all friendly, experienced, knowledgeable, and polite service. This was back in February 2021. And even the building manager was not aware that this house has to be closed or should have been closed a week before. and water is coming in. That's fine. After that, The deal seemed to go downhill. Special offers and events throughout the year that include covering closing costs everything!, thank you for choosing LGI Homes, and we thank you choosing. Things that they did n't have were washers and dryers working and let me know, I did let. Lives in desirable suburban areas offer an industry-leading warranty on our Homes more than willing start. 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