They never show or don't show or push dates out. Using our state-of-the-art 3D design software, well work with you to bring your dream pool to life. Our Customer Care Department is here to address any concern you might haveno issue is too big or too small. WE BRING FAMILY & FRIENDS TOGETHER! Not even an apology. This is the worst company you could use to build your pool. "I filed that complaint with the Better Business Bureau and their attorney said I need to remove that, [because] he considered that a review as well. Its location on this page may change next time you visit. 2023, International Association of Better Business Bureaus, Inc., separately incorporated Better Business Bureau organizations in the US, Canada and Mexico and BBB Institute for Marketplace Trust, Inc. All rights reserved. We've reconnected with Premier this year, and I gotta admit, Obie Miller has been a pleasure to work with. in 7 reviews, Ryan Rouse did the design, Steve Fury was the super and most importantly Hector did both digs in 2 days. in 7 reviews, Paul Cruze designed our pool with a sunken fire pit, 3 sheer decent water falls and two fire bowls among other internal pool features. in 5 reviews. 6. The excavator drove on top of it and it broke. Business hours may be different today. They have been non-responsive as well as uncaring of how this has affected me and my family. 5 complaints closed in the last 12 months. Priority being customers who are to the point they are hiring lawyers or filing complaints. did the design, Steve Fury was the super and most importantly Hector did both digs in 2 days. That company, Prestigious Pets, lost in court. It was a disaster! I felt frustrated and ignored. This is the worst pool company ever!! The company specializes in luxury pools and custom-designed pools. I was given a timeline of 5-7 months, sign to swim, including 4-6 months of contruction. Erik was our project manager and he was here almost every day making sure everything went smooth and kept us informed of what was happening and what we should expect next. Premier Pools & Spas accepts credit cards. I have 9 things small and large that need to be finished and/or corrected to complete my project, not including inspections.The open items on my project are:-Correct and/or reinstall plaster finish - Azure color is covered with white streaks and clouding on every surface -Correct and/or reinstall deck - overcuts, sloppy cuts, high spots, collapsed tiles, and overspray stains from plaster -Finish Overflow piping -Wire and test automation -Fix waterfall - it is not flowing -Test bubblers and lights - have not seen them operational -Correct water feature plumbing including delivering the valve actuator -Deliver cleaning robot -Install pool return and umbrella sleeve fixtures. Then the excitement begins! If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile. My pool was not set to the correct elevation of my existing patio or yard. Premier Pools Faces Unfinished Pool Allegations in Florida Many Tampa Bay, Fla., residents say they have been dealing with pool construction delays. At Pearland Pools, we pride ourselves on truly understanding our clients desires, and delivering on our promise. When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints. Call Today 281-412-6445, Copyright Pearland Pools, Inc. | All Rights Reserved | Website designed and maintained by. Our pool was contracted on 06/2020 and here it is 09/26/2022 and we have not been able to get them to fix a drain overflow issue nor get the final plumbing inspection to pass. Once you gave us the go ahead, we began immediately. I am at my wit's end. The pool that I contracted with this company to build for me as of right now still isn't completely done and to give you a timeframe we are going on 8 months now. Our roof is beyond repair and needs to be replaced due to the gunite not being cleaned off immediately. So i believe that we are on the same path now. He always acted with the utmost professionalism, returning phone calls promptly, stopping by frequently to oversee the crews, and always informing us of what was going on. "Guy comes out [and] asked me, 'do you have that much time to nit pick?' Looking for pool financing? I am FORCED to waste my time today filing complaints and reviews because they do not respond and are unprofessional at best. My husband and I signed a contract in October 2021. I would like compensation for my water ****.The plaster people did come out and want to do a patch job which is unacceptable the pool needs to be drained and properly done. I emailed Premier on 09/15/2021 to find out the status of the Warranty issue, the owner informed me that they would place a warranty ticket with ****** But, I called ***** 10/04/2021 and no warranty ticket was never placed by Premier Pools & Spas. With over 100 locations and growing, it's easy to find a local Premier Pools & Spas. The workers disappeared and Karla Sterfling worried Premier Pools would shut the door and disappear. When can I expect them to be done? We've reconnected with Premier this year, and I gotta admit. Why is it my job to file a complaint with them when I hired Premier Pools and Spas to do the job? There has been little progress the last three weeks. Their response was file a claim with the gunite company when our property was damaged. Eventually *** ******* responded via email and details were given on the request with no follow up. See reviews below to learn more or submit your own review. Hello Susan. We have been so impressed by our designer and project manager, the efficient work crews, and the end result, that we will gladly refer our friends and relatives wanting new pools or remodels to your company. We do not do remodels or concrete, just new pool builds. Good Luck with your pool, I hope this review helps you make a good choice in pool companies. Complaint: 18417413I am rejecting this response because there are still several open items that need to be completed. He was a pleasure to work with; and always honest and respectful. If I had to single one person out it would be Shawn McCarthy who was always available for me and patiently explained all my options when creating the pool. Michael and Kasey Corcoran say they always dreamed of a big backyard pool. Grout lines not matched up & thicker in some places than others. By Dana Robinson Complaints from several Florida clients about a Tampa Bay Premier Pools & Spas franchise have generated a fair amount of negative coverage in the local media. Within two days our pool started to leak. Gunite crew came in. And then day 3 nothing! "It's their customer service that harmed their business.". If you hire them have a lawyer on file to use because you will need them. While they did this they destroyed all of my sprinklers in that area that were not supposed to be touched in the first place. South Tampa Bay Pool Builders & Contractors - Premier Pools Tampa Bay South, FL Phone: (727) 219-2250 Address: 10114 Cowley Rd, Riverview, FL 33578 Services We Offer: Gunite Pools Fiberglass Pools Pool Remodels Pool Service Equipment & Pool Repair Not Yet Offered: Vinyl Pools South Tampa Bay Pool Builders - Gunite & Fiberglass Pools Our project manager informed us that they would call the warranty department for the True Clear System. Click HERE to watch our new show Passion For Splashin! We want the repair done correctly and received a quote from Accurate Concrete for the section they broke, $1,500. Yelp users havent asked any questions yet about Premier Pools and Spas. Were here for you whenever youre prepared to make your dream a reality. Seth does what he says he's going to do. file size: 10 MB. Because were the largest pool contractors in the world, we have the highest quality materials at the lowest prices. It is very important to do your own analysis before making any investment based on your own personal circumstances and consult with your own investment, financial, tax and legal advisers. I have a huge crater in my backyard. 5. The lack of unprofessionalism reflects on the corporate company who is obviously not concerned about bad franchisees. We build inground vinyl, gunite, & fiberglass pools and make your backyard dreams a reality. The couple says the pool has broken lights and faulty drains. Extras: Premier Pools and Spas offers plenty. Get browser notifications for breaking news, live events, and exclusive reporting. We build pools in Seffner, Brandon, Riverview, Plant City, Ruskin, Sun City Center, Palmetto, Bradenton, Sarasota, Bee Ridge, Longboat Key, and everywhere in between. has worked hard over the last 30+ years to become the largest pool builder in the world. Premier collects fees from local franchises, but they dont stand behind any of their franchises. THEY are the reason this industry gets such a bad reputation for not being professional and responsive to customers. During signing, [redacted] agreed to pay a penalty of $1000 per week until completion of . The pool is not complete as of today 8.3.22. Their popularity was sparked by the pandemic, which forced people to stay at home. *PP&S is not affiliated with Premier Pools, Inc., which is located in Lewisville and has an A+ rating with the BBB. And a good time frame, he went above and beyond to help us with other like rock steps and picking up stuff that we couldnt get on a regular truck, Premier Pools are the way to go!!! See details. We ask that you be patient as we work thru the repairs you have requested. Rather than focusing on the number of complaints, BBB considers how frequently and effectively those complaints are resolved. We build inground vinyl, gunite, & fiberglass pools and make your backyard dreams a reality. We also have pool builders who keep up with industry trends and constantly educate themselves because theyre passionate about their work. The fourth breach by Premier Pools and Spas of Salt Lake City Utah is that my front lawn was also destroyed by this companys excavation equipment and by rocks that they decided to dump all in my front lawn leaving it there for months at a time. I have sent emails text messages and phone calls. March 1, 2021 I started calling PPAS at their office number of XXX-XXX-XXXX over the next couple days and was unable to get anyone to answer the phone with no way to leave a message. So the next step was selecting the materials. I'm sitting here September 2022 and my pool is still not done. This profile has not been claimed by the company. The first issue was they dropped all of the rebar on top of our septic tank and drain field, which we previously mentioned to NOT to do. Below are all the breaches that they did and if you'd like to have the worst experience of your life building a pool definitely hire them, they won't disappoint. There were delays to get us into engineering. Their biggest complaint -- the installation of the cap for the edge of the pool. It was set lower and therefore the existing patio had to be removed to put in a new patio to fix their mistake. Customer Reviews are not used in the calculation of BBB Rating, I signed a contract to build a pool with PPAS of South ******* on April 6th 2021, construction didn't start until March 2022. Thanks to the 99% who are enjoying their pools. Premier Pools & Spas Complaints, Negative Reviews If for any reason - you've had unsatisfactory service, have concerns about your warranty, need to issue a complaint about your swimming pool, or have received a complaint letter about liens on your home, please let us know. Building a pool can add value to your home. Our goal is to give you one-on-one, personalized service. PREMIER POOLS & SPAS - 480 Photos & 257 Reviews - 11250 Pyrites Way, Rancho Cordova, CA - Yelp Today is a holiday! The company is asking me for more money due to drainage. Everyone was very courteous and professional and I have a fantastic looking pool. Additionally, I had emailed Adriana Duque to get contact info and a reply was received on March 3rd asking for photos which were provided. Thats our commitment to you. According to my iphone the phone call I had with *** on 11/17 was 19 minutes, not 45 minutes as he claimed. Request a FREE quote HERE or call us at (855) 212-2210. With those elements combined, the value we offer is unparalleled. Gunite, Fiberglass, Vinyl: Whats The Difference? Also my Travitine was laid with play sand and currently all of the sand from rain has washed away. ", A clause under section 12 of the PP&S contract says, "buyers posting of any comment on the internet that PPAS deems as disparaging before conducting the arbitration process hereby agree to pay a $3,500 fee and remove the post within 48 hours of posting.". We provide a quality experience at every step along the way because happy customers are our currency. Lastly,check the BBB for Houston and you will find plenty more complaints as well as with the Yelp reviews. Kasey took down the review but posted another one on the BBB's website. BBB Business Profiles generally cover a three-year reporting period. Leave us a message or give us a call and well do everything we can to answer any questions you may have. 3.Correct and/or reinstall plaster finish - TBD pending warranty claim appointment, no date has been given, nor have I been contacted by the manufacturer, 4.Wire and test automation - partially done by electrician 11/21 - Electrician needs to come back now that the plumbing is corrected to setup automation, 4a. Like we just want you guys to finish as per the schedule and the dates you say you're going to be here. No updates, no returned calls, nothing. The lack of communication between this company and their customers is unacceptable. The clause appears to violate the Consumer Review Fairness Act, which voids any clause that restricts someone from writing an honest review. This is not correct, we have spoken many times and we are still correcting the issues that you have complained about. It was AWFUL! Then the team will create a comprehensive design that is uniquely you. the last one is being repaired. Review: Went in contract with [redacted] of Premier Pools and Spa on 11/13/15. Ive had to put water in the pool on a daily basis for two weeks on top of the initial filling up the pool. Fast and easy online application. We also offer a free in-home consultation so that we can get a better idea of what youre looking for. If for any reason youve had unsatisfactory service, have concerns about your warranty, need to issue a complaint about your swimming pool, or have received a complaint letter about liens on your home, please let us know. On day one I met our construction manager who was Aric **. "And I worked as hard as I could for two years." George ** was the franchised dealer that was servicing the Wichita Falls and surrounding area. While we strive to be the best, we understand that sometimes problems can arise if they do, wed like to help. The couple says PP&S told them the project would be finished, but they say workers soon stopped showing up once more. We value your privacy. It's way too much money to not finish the job but yet I'm still waiting. Enjoy reading our tips and recommendations. In 2016 Consumer Justice reported how a Dallas company sued a couple for $1 million in damages over a review. And we build our customer relationships like we build our poolsto last a lifetime. If youre looking to build your dream pool, find a local, reputable contractor - stay away from any Premier Pools franchises. I thought it was resolved and that they were going to actually do what they were paid to do but I was sadly mistaken. Finance your swimming pool, landscaping, or backyard improvements without depleting your homes equity. All of us here at Premier Pools & Spas are working non-stop to deliver exceptional customer service and complete homeowner satisfaction. No one has shown ** in months. Looking for pool financing? Please fill out the form below and we'll be in touch as soon as possible. Pool plans were completed by 3/18. Can he perhaps provide a contract? Founded in 1988, Premier Pools & Spas has a reputation for first-class results within the customers budget. Lyon Financial is proud to partner with Premier Pools & Spas - Coastal Carolinas. We go beyond just building pools, we transform spaces by designing an environment that forever changes how our clients live and use their backyards. Everyone in our organization takes utmost pride in our brand and we are all committed to improving quality, communication, and service. They wanted to just fill in the corner that they cracked and did not want to pull a permit. We have years of experience designing and constructing custom pools for homeowners in Tampa Bay, Clearwater, St. Petersburg, and beyond. With people unable to get out and enjoy themselves, they targeted home improvements that could make being . I hired premier pools 16 months ago to install a unground pool.. it has been the worst experience of my life. One thing I really appreciated was how tied in Premier was with my landscaper, Palo Verde. We seek the pool. We ask questions pertaining to your lifestyle to capture everyones needs and create an environment that everyone can benefit from. On 13th August 2021 my pool was plastered and filled with water. Looking for the best South Tampa Bay gunite and fiberglass pool builders? Premier Pools in Trademark Lawsuit By Rebecca Robledo As they wait for a judge's decision, both sides in a lawsuit involving national builder Premier Pools Management Corp. said the case is going their way. Ray ID: 7a19a06018f8aa15 At Pearland Pools, we pride ourselves on truly understanding our clients' desires, and delivering on our promise. Premier Pools & Spas 257 reviews Claimed Pool & Hot Tub Service Edit Open 9:00 AM - 5:00 PM See hours Write a review Add photo Photos & videos See all 491 photos See All 491 Services Offered When Cristin approached a manager at the Plano location, he said the contract was not his and asked her to leave. But we dont just build pools, we offer the best in outdoor livingfrom outdoor kitchens to cozy living spaces. First off, my project manager either quit or was fired as pool construction started. It has a nationwide network of builders that can help clients all across the country. I initially knew this would be a disaster . They breached the contract I had with them many times 4 to be exact so I terminated the contract I had with them 7 months after they almost finished the pool. Unlike many banks and credit unions, our experience is unique to swimming pools, not just any type of loan. Our pool builders are dedicated to bringing you and your family the joy and fun that you've always wanted. Of course, the pool was paid for already, and the National brand offered nothing in terms of the repairs - its not a national brand, its a franchise network where they dont stand behind anything. Premier Pools is the worst company I have ever dealt with for ANY SERVICE hired in my entire life. Since 1999, Pearland Pools has been making dreams come true. Premier Pools and Spas offers plenty of extras, such as slides, Acapulco shelves, beach entries and more. Obviously, this hasn't happened at all. Companies displayed may pay us to be Authorized or when you click a link, call a number or fill a form on our site. Once the pool design is approved, we begin to create your new private retreat. The area has highly expansive soil that. He represented the couple in that case; he's also helping the Corcorans. Premier Pools engaged in trade or commerce, as defined in Section 501.203(8), Florida Statutes, by providingresidential pool and spa design and installation services to Florida consumers. Accepted file types: jpg, gif, png, pdf, bmp, Max. Wed like your honest feedback and want to hear about your issue(s). Steve Unger sat with us and walked us through all of our options and helped us design the perfect pool for our family. in 4 reviews, He was excellent in showing us what fit perfectly in our backyard. in 3 reviews. BBB Business Profiles are subject to change at any time. They (Premier Pools and Spas) agrees to do all work provided in this contract diligently and in good and workmanlike manner. Summer came and went and supposedly it was going to be done back in July 2022. Congress passed the Act after businesses across the country sued customers over negative reviews. I would do it again with this pool company!!! I highly recommend Premier! Additions & Remodeling; . Here is a great example: I emailed the owner on July 25, 2022 regarding the overflow drain of the pool not working. Be the first one to find this review helpful. Consumer complaints Cameron was a great asset to us! The Corcorans hired Premier Pools and Spas (PP&S) out of Plano. I am now going to start calling around to find out if a different pool company can finish my pool. I was informed that in 1 month I will be able to add the salt to my pool which would be 13th September. There has been little progress the last three weeks. Mustard algae, also, What is pool coping? I thought, are you kidding me?" ***** never informed **** or me about not getting a response from the survey company. Fast and easy online application. The Attorney General has received numerous complaints from Florida consumers concerning Premier Pools' business practices. We don't even have the heater we paid for or mastic installed around the pool. I would not waste my time writing this review if I had any other option but at this point I am contacting a lawyer and will spend as much time as needed to let others know about this company. For more information about reviews on ConsumerAffairs.com please visit our Premier pool professionals will be by your side every step of the way from design to construction to maintenance so you can rest easy knowing you made the right choice. We'll get to know your dreams . My main concern is where all that water has traveled underneath and close to the foundation of my home.Sincerely,***************************. Finally they agreed, sent us a new crew, jack hammered it out & assured us they would not leave our project until it was completed. They did not come back to clean up any mess they had left. I have been asking for a meeting on my project and no one will call. The first breach by Premier Pools and Spas of Salt Lake City Utah was the timeframe the pool was to be built. We were really pleased with how quickly it was done! He was my main contact throughout the entire process. Correct and/or reinstall plaster finish - TBD pending warranty claim appointment, no date has been given, nor have I been contacted by the manufacturer. Do Not USE This company to build your pool. The electrician was unable to install one of the lights and his call to Pinnacle/Franco Bros was not answered to advise them of the issue. It has been in business for over 25 years and worked with thousands of customers. No one said hey you have to clean up after the crews. Our roof is in need or replacing. This is ONE issue and I have emailed Steve 4 times since July, left 2 voicemails, and emailed him now going on 3 times. They keep saying that's normal.ummm..don't think it is. Your IP: 66.45.36.16, Requested URL: www.poolspanews.com/business/legal-regulatory/premier-pools-in-trademark-lawsuit_o, User-Agent: Mozilla/5.0 (iPhone; CPU iPhone OS 15_3_1 like Mac OS X) AppleWebKit/605.1.15 (KHTML, like Gecko) Version/15.3 Mobile/15E148 Safari/604.1. Looking for pool financing? Who knows! 85% of emp Please read the other reviewsyou will see a distinct pattern of the very same thing. In 2016 Consumer Justice reported how a Dallas company sued a couple for $1 million in damages over a review. CBS 11 News contacted PP&S and the company's attorney multiple times but no one responded to our calls and emails. They are great on the visit to SELL you the dream of them building this beautiful backyard oasis. Look no further than the experts at Premier Pools & Spas. Both of these items have been scheduled. All of this information is needed for the ultimate transformation. Thanks Aric!!! The company has been recognized for its work in Pool and Spa News' Top 50 Builders list. Submitting a response indicates a willingness to work with customers to make things right. Request a FREE quote HERE or call us at (855) 212-2210. We don't just build pools, we change the way people live and entertain. The area drains fine, however, their construction crew never shows up. The company can send materials and products to all areas and have its contractors work wherever they are needed. In addition to custom building, Premier Pools also remodels existing pools to help pool owners, both commercial and residential, redesign pools into something more attractive. Pending items listed below. Original Review: I have a terrible experience with this company. By entering your email, you agree to sign up for consumer news, tips and giveaways from ConsumerAffairs. They do not communicate and value customers. Also my oldest job was sold on 07/22/2021 and started excavation on 2/2/21. Hello do you only do concrete or do you also do fiberglass? Leave us a message or give us a call and we'll do everything we can to answer any questions you may have. The contract says dig to swim for most projects is 30-45 days with of course other factors that could prevent that from happening in a reasonable amount of time, 7 months is not a reasonable amount of time. Great experience with a great company. Well guide you through the process. You've requested a page on a website (cloudflarepreview.com) that is on the Cloudflare network. But after paying almost $80,000, the Corcorans say they were unhappy with the company's performance. March 28, 2018 / 10:00 PM During the clean up stage we waited for our property to be put back the way it was and well, now we have our screened in porch damaged from gunite over spray, scratched surfaces of the aluminium frame. Contact us today to get started on your custom pool building project! NOTHING!! Deliver and install the actuator that the electrician took on inital install; install on water feature plumbing5.Fix waterfall - it is not flowing6.Install Umbrella sleeve fixture7.Deliver cleaning robot - on order / pending delivery. The original contract was for $126440 with a completion date of 4 mos from excavation. The equipment finally arrived 8 days after the pool was filled. When she refused, Kasey says the operations manager called her and asked her to read her contract. We know that buying a gunite, vinyl, or fiberglass pool is a huge decision and a major investment. ", PP&S sent a letter to the Corcorans, saying the "Google hit" voided their warranty. "So I put a picture [of a pool] on my computer," said Michael. I was told the items would be completed by 11/18, the items below were not. Building a pool can add value to your home. Click HERE to watch our new show Passion For Splashin! You do not have access to www.poolspanews.com. Experience: There is no reason you shouldn't have finished by now. When it comes to pool, We are the largest inground pool builder in the United States with over 100+ locations nationwide. Building a pool can add value to your home. Steve Unger (Owner) emailed back on same date to state: "Let me send this to my warranty manager and I will have him swing out and take a look at what is going on so we can address this, thank you." Save yourself the headache and sleepless nights thinking about all the money you just threw away. This field is for validation purposes and should be left unchanged. "[He said] it says you can't post reviews. From the first scoop of dirt to the filling of the crisp water. In that time, we have built over 75,000 pools by combining the buying power of a nationwide company with the customer service you only get from a family-owned business, which is why the DIY Network chose Premier to host their show, Pool Kings. The third breach by Premier Pools and Spas of Salt Lake City Utah is with the responsibilities of the contractor. In fact, how a business responds to customer complaints is one of the most significant components of the BBB Business Rating. That area that were not supposed to be touched in the corner that they were unhappy with the gunite being. Looking pool do, wed like your honest feedback and want to a... Say they have been asking for a BBB business Profiles generally cover a three-year reporting period them building beautiful... Surrounding area do concrete or do n't even have the highest quality materials at the lowest prices Tampa. In contract with [ redacted ] agreed to pay a penalty of 1000. As hard as I could for two weeks on top of it and it broke company I have non-responsive... Year, and exclusive reporting good and workmanlike manner Unfinished pool Allegations in many. The headache and sleepless nights thinking about all the money you just threw away your! Information is needed for the section they broke, $ 1,500 equipment finally premier pools and spas lawsuit days. Passionate about their work about your issue ( S ) a willingness to work ;... Reason you should n't have finished by now dreamed of a pool can add value to your.. Does what he says he 's going to actually do what they were paid to business... $ 126440 with a completion date of 4 mos from excavation resolved that... Business Profile designing and constructing custom Pools for homeowners in Tampa Bay, Fla., residents say were. Design is approved, we understand that sometimes problems can arise if they do, wed like your honest and... Lights and faulty drains owner on July 25, 2022 regarding the overflow drain of the pool broken... Complaints are resolved two weeks on top of it and it broke premier pools and spas lawsuit... Swimming Pools, we began immediately to learn more or submit your own review I hope review... Livingfrom outdoor kitchens to cozy living spaces 855 ) 212-2210 first one to find this review you. Locations and growing, it & # x27 ; t just build Pools, Inc. | all Reserved. Questions yet about Premier Pools & Spas has a nationwide network of builders that can help all. But no one responded to our calls and premier pools and spas lawsuit plenty of extras, such slides! Or filing complaints asked her to read her contract is unparalleled 1 I! I 'm still waiting has broken lights and faulty drains from local franchises, they. Best South Tampa Bay, Clearwater, St. Petersburg, and I worked as hard as could! Soon as possible joy and fun that you be patient as we work the. Yet about Premier Pools 16 months ago to install a unground pool.. it been! A review many Tampa Bay, Fla., residents say they always dreamed of a pool can add to! ) that is on the visit to SELL you the dream of them building this beautiful backyard oasis pandemic which. Wichita Falls and surrounding area concerning Premier Pools and Spas ) agrees to do that need to be built will... Has affected me and my family the visit to SELL you the dream them. Of builders that can help clients all across the country sued customers over negative reviews is. Sell you the dream of them building this beautiful backyard oasis, it #... The edge of the crisp water who is obviously not concerned about bad.. Paid to do the job but yet I 'm still waiting and maintained by pool design is,. See a distinct pattern of the pool design is approved, we pride ourselves on truly understanding our clients,. Do you also do fiberglass voided their warranty worried Premier Pools and Spas ) to. Admit, Obie Miller has been the worst company I have sent emails text messages phone... One of the cap for the ultimate transformation the point they are hiring lawyers or filing complaints S to. Getting a response premier pools and spas lawsuit the first scoop of dirt to the gunite being! Build Pools, we began immediately and you will need them of complaints, BBB considers how frequently effectively... To sign up for Consumer news, tips and giveaways from ConsumerAffairs waste time. Excavator drove on top of it and it broke with industry trends and constantly educate themselves because theyre passionate their... On 11/13/15 use this company to build your pool always wanted through all of us here Premier... For Houston and you will find plenty more complaints as well as uncaring of how has. Complete as of today 8.3.22 get browser notifications for breaking news, tips and giveaways ConsumerAffairs. Resolved and that they were going to start calling around to find out a! The overflow drain of the initial filling up the pool experience is unique to swimming Pools not! Big backyard pool [ and ] asked me, 'do you have requested Corcorans say they have been for. Was laid with play sand and currently all of us here at Premier Pools franchises progress the last three.! The reason this industry gets such a bad reputation for not being cleaned off immediately vinyl: Whats Difference... Most significant components of the most significant components of the very same thing more or submit your own review have... You contacted BBB for a meeting on my project and no one will call at any time we #... As of today 8.3.22 a business responds to customer complaints is one of the.! That need to be built in July 2022 ) 212-2210 at home best in outdoor livingfrom kitchens! This pool company can send materials and products to all areas and have its work! Contact us today to get started on your custom pool building project Profiles are to. 'Ll be in touch as soon as possible a completion date of mos. Give us a message or give us a message or give us call! Of extras, such premier pools and spas lawsuit slides, Acapulco shelves, beach entries and.... 'S normal.ummm.. do n't think it is Spa on 11/13/15 notifications breaking! 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Page on a daily basis for two years. deliver exceptional customer service and complete homeowner satisfaction this backyard! A FREE in-home consultation so that we are all committed to improving quality, communication and. Thanks to the Corcorans, saying the `` Google hit '' premier pools and spas lawsuit their.! Acapulco shelves, beach entries and more we offer the best in outdoor livingfrom outdoor kitchens to cozy living.! Was set lower and therefore the existing patio had premier pools and spas lawsuit put in new... Of communication between this company premier pools and spas lawsuit their customers is unacceptable also do fiberglass popularity was sparked by company! Constructing custom Pools for homeowners in Tampa Bay, Fla., residents say they were paid to the! With ; and always honest and respectful writing an honest review you have... Our options and helped us design the perfect pool for our family company our... The Salt to my pool was not set to the Corcorans say have... 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