I asked today to speak to a manager and the operator cut the call. Hi, I'm sorry you have an ongoing problem with your waste services.It's clear from your review, that there are opportunities for us to do better in terms of how the investigations and repairs are being handled. They follow a set process as they have interviewed many times. First an Excel and Access test, followed by a face to face with the hiring manager and a promise to hear back by the following week, I applied through an employee referral. The company seems to care most about emotional maturity and empathy in customer-facing roles. It is all about finding the fine line between showing off your personality and showing that you are the right person for the job. This is used as a more personalised approach on top of your application form, as it shows which transferable skills you have and whether you would work well in the companys environment. Was well prepared for questions. I interviewed at Thames Water in Jul 2022. Was well prepared for questions. The process took 3 weeks. Apply key competencies to your real-life experiences, such as voluntary or part-time work, and show how you possess such skills with scenarios you have had to experience. How would you deal with having multiple deadline coming up, and a limited amount of time to finish the work? What examples do you have of managing people in different situations? The final stage was a virtual interview (i read it was usually an assesment centre but i think due to COVID they changed this). Was interview at the sewage works in east London. Be the first to find this interview helpful. The process took 4 weeks. What would be the most challenging part of the role? Specialised programmes require a relevant degree qualification in that specific field. Video interview - Youre asked mostly behavioural questions with a couple of competency based questions. All rights reserved. WebPreparation for Thames Water's Recruitment Process. Spent just 40 minutes. The screening process is so over the top it's unnecessary and makes you want to quit before you have started. Working Hours. After sending in your application, you will be invited to an online test website to sit a psychometric test. This was followed up with a telephone I'd be happy to investigate what's happened and get in touch to talk it all through. We have a great track record in taking apprentices on and helping them develop their careers. Thames Water is a waterworks business founded in 1989 and based in the south of the UK. Hi, I'm sorry there's been a problem with the water account for your home and we didn't reassure when you got in touch. What is the consideration when you apply for a job/ company? Sign In Explore Over half of the 2020 cohort were first-generation graduates, which resulted in an even more diverse workplace with an emphasis on individuals, rather than their backgrounds. This role is aiming to promote to the leader, and lead others.is it ok for you? Both yourself and the business will invest two to three years in becoming a great leader through training, developing skills and experience. Copyright 2008-2023, Glassdoor, Inc. "Glassdoor" and logo are registered trademarks of Glassdoor, Inc. Highlight what makes you different from other potential candidates and show that off. Not ideal for a job considered an entry role. What kind of passport you're having? Don't miss out on that job! Was interview at the sewage works in east London. Ensure you are friendly and polite to anyone and everyone during the process, from the receptionist at the assessment centre to other candidates, who could potentially become your colleagues. The start date will be xxxxx, is it ok for you? Work Life Balance. Do you have any commitment to avoid you from the working shift? Thames Water sees beyond the words on an application form, which is why it has such a vigorous recruitment process. They are very supportive. 26 instead of 50. Approximately two weeks from first interview to job offer. Thames Water Application & Interview Prep, Interview Questions on Career Motivation & Career Goals. Researching the company is a must, not just a quick Google search or a social media following but an in-depth look into what it does and how it does it. They appear to have a non-existent specialist team, who always no show. It wants to find those who are right for the company and those ready to build a career. Any response may be made by phone or by writing. Avoid this god awful company. How would you react in this situation. Our team will do all they can to ensure a smooth transition when one of our customers switches to a meter and it's disappointing to learn there was some damage to the pipe when yours was fitted. You should also have a few questions to hand, whether that is about the graduate scheme as a whole, the role you are applying for or the company, to show initiative. The screening process is so over the top it's unnecessary and makes you want to quit before you have started. I've requested your details through Trustpilot and will get in touch once we have them.Thanks. I applied online. The more you have thought about the company and done your homework, the more genuine you will come across. Followed by a tour of the premises. Thames Water has been acknowledged by various bodies for this, such as Stonewall, the LGBT+ rights charity, the Disability Confident campaign, as well as joining the Race at Work Charter. Browse questions (2) Ask a question. Anonymous Interview Candidate in London, England, I applied online. a) Initial Question
It is a certainty that candidates will be asked about career progression during the interview process. While its primary purpose is 'to deliver life's essential service, so our customers, communities and the environment can thrive', it also values taking ownership, development and training, passion and respect. Standard online application with the usual questions about yourself and finding out why you want the role. I understand how essential our services are to our customers and our team would always provide the most up to date information available to them around when we expect to arrive for an investigation.When things changes, we should keep you informed and I've passed your details to our team to get in touch with you to confirm the status of any outstanding works. I've requested your details through Trustpilot to allow further investigation. You may expect a response within 10 working days from when the email or written correspondence was received. The process took 2 weeks. Glassdoor has millions of jobs plus salary information, company reviews, and interview questions from people on the inside making it easy to find a job thats right for you. Anyone can write a Trustpilot review. This employer has claimed their Employer Profile and is engaged in the Glassdoor community. We just had someone that claims to live here and they have they own name and first bill in our house already . Nov 2, 2022 www.computing.co.uk UK drought: Thames Water asks datacentres to consider using 'raw water' to cool their sites WebInterview process at Thames Water Utilities Limited Overall experience Poor Excellent Easy Difficult Interview process length About a week 22% More than one month 21% From the initial application to the assessment centre, each step of the process is bound to challenge you in some way. Glassdoor has millions of jobs plus salary information, company reviews, and interview questions from people on the inside making it easy to find a job thats right for you. Thames Water believes that departments should all interact and have knowledge of what is going on in other parts of the company. I applied online. WebContact us | Thames Water Top of main content How can we help? I have never in my life had screening so in depth. Choose from a variety of advanced, higher and degree level apprenticeships to suit your skills. Some of our current apprentices explain what they're doing and what it's like to work at Thames Water. Video interview - Youre asked mostly behavioural questions with a couple of competency based questions. I applied online. This line is open from 8 am to 8 pm from Monday to Friday. We have been prioritising leak repairs to ensure these are fixed as quickly as possible, so it would be good to have further details on this one in particular. Have you applied to Thames Water in the last 6 months? There has been a leak outside of my house for months. It is also in charge of keeping the rivers clean in its area and maintaining sustainability for now and the future. The 1-1 session went super quick and the managers were nice. Thames Water is a waterworks business founded in 1989 and based in the south of the UK. All application processes are complex; however, with the number of graduates increasing year on year, companies have to ensure that they are picking the right select few to join their programmes. interviewer was nice. However, you must not just give generic answers that you have used for other applications. Hiring Process. Although you will immediately begin working in the department, there are opportunities to undertake work experience days in other departments to gain a better comprehension of how the company operates as a whole. Thanks. The technical interview assessed my problem-solving and communication skills, as well as my ability to think under pressure. Dependant on role it is an assessment centre or face to face interview with competency WebYou can contact Thames Water Mon - Fri 8am - 8pm | Sat - 8am - 6pm. Just found out after 7 years that if you live in a flat that can't be fitted with a water meter you can get a discount of 50%. I interviewed at Thames Water, Attended a video interview and never heard back from them! Spend the time to fill out the form without any distractions and read everything thoroughly. Hi, I'm sorry there's been an outstanding leak near to your home, in addition to the pressure issues you've been facing. Hi, I'm sorry there've been issues with your meter installation. Even a complaint to the water ombudsman failed to improve service supply. Plenty of time for my questions allocated. By rehearsing any potential questions they might have for you, you stand a very good chance of being successful. Spend the time to fill out the form without any distractions and read everything thoroughly. You will need to speak up to join in, but not take over; it is a balancing act to know how assertive to be. All rights reserved. it was a bit depressing that you want to quit before even joining the company. In return, those employees will receive access to a community, rather than just a job, with voluntary work and self-development all encouraged frequently. Not ideal for a job considered an entry role. Brief SNL style assessment followed by a video interview which is How to Contact Thames Water Customer Service Fast. Registered Office: Clearwater Court, Vastern Road, Reading RG1 8DB. All graduates applying are expected to have achieved a 2:2 or higher on any degree or are predicted to achieve this grade or higher. We make a daily difference to our 15 million customers by Go to similar: Manager jobs You will need to think on your feet, work individually and as part of a team and communicate with anyone, from fellow candidates to senior managers. The start date will be xxxxx, is it ok for you? TW Engineer came to do a survey about installing a smart water meter at our property but couldnt find anywhere to put it - given the layout of our property not possible to have one. Shocking company! What is your salary expectation for this role? An absolute shambles of a company to even attempt to get a job for. I interviewed at Thames Water in Jul 2022. 3. Be prepared for any interview questions they might throw at you, from personality traits to workplace situations to knowledge of their business. Graduates can seek mentorship throughout their placement through line managers and senior members of staff. I applied online. Thames Water believes that departments should all interact and have knowledge of what is going on in other parts of the company. Candidates will be emailed their topic and any relevant information around two weeks before the assessment centre so they can prepare. How would you react in this situation. Have to get proof. Do you have any commitment to avoid you from the working shift? The Thames Water graduate scheme is an in-depth, on-the-job placement in a specific area of the business. The interview consists of about 6-8 questions, and you have a couple of minutes to prepare, and 3 minutes to answer. Asked 16 April 2017 very long interview Avoid this god awful company. Take some of the payouts to shareholders and finance a proper call centre for this monopoly! Thames Water advocates for individuality throughout its recruitment process; therefore, always be authentic. You can browse through the 86 job Thames Water Utilities Limited has to offer Full-time, Contract Despatcher NL Reading 22,500 a year 13 hours ago View job The more you have thought about the company and done your homework, the more genuine you will come across. Also, if you have problems relating to wastewater, sewage, and blocked drains, you can contact Thames Water. However, as with smaller companies, sometimes the customer service isn't as quick to react as is expected. The technical interview assessed my problem-solving and communication skills, as well as my ability to think under pressure. Do you have National Insurance No.? They follow a set process as they have interviewed many times. Roleplay. Both yourself and the business will invest two to three years in becoming a great leader through training, developing skills and experience. Interviews at Thames Water Experience Negative 80% Neutral 20% Getting an Interview Applied online 50% In Person 25% Staffing Agency 25% Difficulty 2.8 Glassdoor has millions of jobs plus salary information, company reviews, and interview questions from people on the inside making it easy to find a job thats right for you. 196 Reviews 489 Salaries Photos 1 Jobs 29 Questions? I interviewed at Thames Water. Make sure to read the instructions, and always refer to them once you begin your preparation. experiences with different operating systems. Has anyone ever got through on the telephone number ? Typically, this is from 8 am to 9 pm during weekdays and from 9 am to 5 pm on the weekends. Are you aged over 18? Your last position is XXXmay you tell me more about this role? Copyright 2008-2023, Glassdoor, Inc. "Glassdoor" and logo are registered trademarks of Glassdoor, Inc. Received detailed, actionable feedback after R1. DoNotPay has proven to be a useful ally when it comes to getting good service. Graduates are often applying for multiple roles at any one time. Explain how your previus experience is related to the job applied for. I interviewed at Thames Water in Mar 2022 Online application form followe. Received a call from internal recruiter to arrange a time for interview. The had a one hour video interview. Video call was more of an informal chat. Very relaxed. Tell me about the ntds.dit file, if you found it on a webserver. Despite having already paid my monthly direct debit on 7th February (was due 9th February), over the last 2 weeks I keep getting hounded by Thameswater claiming I've missed a payment. In 2020, Thames Water adapted to coronavirus restrictions and introduced virtual assessment centres for its graduate schemes and plans to continue to do as much online as possible in the future. It wants to find those who are right for the company and those ready to build a career. Building a career is valued by Thames Water. Call us using our official call line 0800 980 8800. Apprenticeships play a key role in our success delivering life's essential service to our customers. It was a technical interview, which assessed my technical ability for the role, and the depth and breadth of my knowledge in the field. I was also given a situation to assess my knowledge. The first two are MC questions. After 3 weeks of being ghosted by the resourcing team, sending some follow up e-mails and trying to call them I decided to message the person who interviewed me on linked in to get confirmation I was rejected. Thames Water Utilities Limited Registered in England and Wales. Approximately two weeks from first interview to job offer. Interview was with a two individuals, both from the team to wich I was applying for a role and lasted 1 hour. Questions can be anything from asking what you know about the graduate scheme and Thames Water to how you deal with challenges and what your career aspirations are. The hiring process at Thames Water takes an average of 21.49 days when considering 97 user submitted interviews across all job titles. However, you can be one step ahead by reading more. Telephone interview followed by microsoft teams interview with competency, background and technical based interview questions. I'd really like to investigate this situation with you, as we're keen for our customers to switch to a meter and are proactively installing these across our network at the moment. Hi, I'm sorry you've struggled to speak to somebody about your payment issue. After i passed that i was then asked to take a mechanical reasoning test. They asked me common competitive questions e.g. While it is a daunting process, try to remember that if you do not get the job in the end, you have gained experience of interviews, applications and the process of assessment centres. Tests: You will be asked to sit an online test - the SHL test, that covers numerical, verbal, and abstract reasoning tests. Highlight what makes you different from other potential candidates and show that off. I have never in my life had screening so in depth. There are several valid reasons why you'd want to contact Thames Water customer service, but its not always easy. Do you know what this job is doing and your responsibility? Thames Water is a business that takes pride in its unique application process and value candidates individuality and passion for a role. WebThames Water is the UK's largest water and wastewater services company Learn more Salaries Salary estimated from 1.8K employees, users, and past and present job advertisements on Indeed. Seemed less about professionalism, more about level-headedness. Once they see you are capable they will assign you to an appropriate department, you can also mention your preferred department and future goals and they will try push you towards that. Interview was with a two individuals, both from the team to wich I was applying for a role and lasted 1 hour. Getting good service in customer-facing roles developing skills and experience will come across telephone interview followed by a video and. Line is open from 8 am to 9 pm during weekdays and from 9 am to 5 pm the! 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That departments should all interact and have knowledge of what is the consideration you. Reasoning test believes that departments should all interact and have knowledge of their business apprenticeships play key. Takes pride in its unique application process and value candidates individuality and passion for a job considered an entry....