Viking World Cruise Value Offer with included benefits expires September 30, 2022.. Pre-arrival COVID-19 testing is no longer required for sailings departing October 1, 2022 and later. Yes, passengers aged 4 and under. Is A Pre-Arrival COVID-19 Test Required? Is A Pierside, Pre-Embarkation COVID-19 Test Required? Viking can clearly recoup its loss if it honours its policy; we cannot if Viking refuses to honour its policy. Is A Pre-Arrival COVID-19 Test Required? Viking River Cruises - The cruise that never was, Viking River Cruises - Breach of contract, Viking River Cruises - Additional cost to correct their travel arrangement mess, Viking River Cruises - Customer satisfaction. Link to Viking River Cruises cancellation policies: Is A Pre-Arrival COVID-19 Test Required? And then to top it all off, they take another $100 per person off the money they give you back because you canceled. Are Any Unvaccinated Passengers Able to Sail? Disappointed with Viking Cruises cancellation policy. Is A Pierside, Pre-Embarkation COVID-19 Test Required? 0000051332 00000 n
Masks and Physical Distancing Requirements: Masks are not required. Fully vaccinated passengers must present proof of vaccination to waive the testing requirements. Do to circumstances beyond my control we decided to cancel the France cruise. You may also contact us by phone at 1-877-668-4546. http://www.vikingcruises.com/terms-conditions/index.html. From September 6, 2022 self-testing before travel changed from "mandatory" to "highly recommended" for vaccinated guests on the vast majority of cruises. Today, 1/22/22 I contacted Viking Cruise lines about canceling a river cruise to France for this June, plenty of days before the cancellation date, and was told that I could not get ALL my money back. Is A Pre-Arrival COVID-19 Test Required? I only got my money back that I paid extra on the cruise I canceled. Is A Pre-Arrival COVID-19 Test Required? Get expert advice, insider tips and more. Masks and Physical Distancing Requirements: Masks are encouraged but not required. Unvaccinated passengers must provide a negative COVID-19 test using any commerically-available test, whether supervised or unsupervised. Please DO NOT add attachments that contain your or other peoples personal information, if you dont want it to be visible to the public. Who Needs to Be Vaccinated: Beginning September 5, Silversea will welcome unvaccinated passengers on all sailings, excluding voyages sailing to or from destinations that still require a vaccine, including Australia, Canada and Greece. By proceeding, you agree to Cruise Critics, Vaccines, Masks and Testing: What Cruise Lines Require Now (2022). No - no exceptions. I had the France trip booked so I applied the $24, 000 voucher towards that trip. Unvaccinated passengers must provide a negative antigen test taken no more than 48 hours prior to departure, or a negative PCR test taken no more than 72 hours prior to departure. Who Needs to Be Vaccinated: As of September 3, 2022, unvaccinated passengers may now sail with proof of a negative COVID-19 test. Masks and Physical Distancing Requirements: Yes. 105 0 obj
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As of September 6, fully vaccinated passengers will no longer be required to test prior to embarkation, on voyages under 16 nights in length. Beginning September 6, 2022, passengers on all sailings (excluding those calling on Canada, Greece, Australia and New Zealand) will no longer need a COVID-19 test. Pre-cruise testing is still required for voyages 16 days and above. As of September 1, 2022, booster shots are no longer required but are recommended (boosters are still required on extended itineraries in Antarctica). Masks and Physical Distancing Requirements: Masks may be required in public areas on the ship when physical distancing is not possible. Product Eligibility: New & existing reservations made by April 30, 2022. No. Cruise lines have continued to modify their vaccination and testing policies surrounding COVID-19. Are Any Unvaccinated Passengers Able to Sail? 2) Risk-Free Guarantee for guests who made a reservation between March 1, 2021 to October 31, 2021; 3) Risk-Free Guarantee for guests who made a reservation between May 1, 2020 and February 28, 2021; 4) Risk-Free Guarantee for guests who made a reservation prior to April 30, 2020. Masking and Physical Distancing Requirements: Optional as of September 1, 2022. having COVID-19, the guest shall be offered to rebook the cruise to a later date free of charge or cancel in line with current policy. Is A Pierside, Pre-Embarkation COVID-19 Test Required? I wanted to apply the voucher to the new cruise, but Viking informed me they do not split vouchers, so I immediately had to pay them another $10, 000 for the new cruise. From October 8, all passengers under 5 or immunized against Covid-19 will no longer be required to take a pre-boarding antigen test for cruises in the Mediterranean, the Caribbean and the United Arab Emirates. 0000012249 00000 n
NEW [Temporary] Policy: The Risk-Free Guarantee allows guests to change their cruise date up until 14 days before their planned departure?and Viking will waive any fees. When you are covered by the Risk-Free Guarantee you may change your cruise reservation with notification to Viking. Are Any Unvaccinated Passengers Able to Sail? Masks and Physical Distancing Requirements: Masks are optional. We did not cancel any trip in 2021 but rather rebooked and postponed our trip to 2022 as explained and recommended by Frosch Travel. 0000035028 00000 n
Viking will, where feasible, offer pre- and post-cruise experiences. On international voyages that embark or disembark in the United States we are required by federal law to report on board felonies and missing U.S. nationals to federal agencies. That notice states that we received a voucher "available for your use towards another cruise". 0000003806 00000 n
What is the main difference between the. Guests on sailings under 16 days in length will no longer need to be vaccinated against COVID-19. Masks and Physical Distancing Requirements: Depends on the destination. You have 1 items
No. Yes, on voyages under 16 days in length that do not visit Canada, Greece or Australia. Are Any Unvaccinated Passengers Able to Sail? Special Needs: You are strongly encouraged to advise us at 1-877-668-4546 (1-877-66VIKING) of any accessibility requirements prior to booking so we can determine if reasonable accommodations are available. Share your photos and videos with others to prove the truth of your words. How Reassuring are New Cruise Cancellation Policies Really? Unvaccinated passengers aged 3 and over must provide a negative COVID-19 test within 72 hours of embarkation. At Viking, your experience means the world to us. This will enable travel to Vietnam, to Cambodia and back to Vietnam during the course of the itinerary. Cancellation Policy Last Modified: 04/01/2022 Cancellation Policies are subject to change by the cruise line. but decided to book for April 2022. To review full plan details online, go to:www.tripmate.com/wpGR425V. Are Any Unvaccinated Passengers Able to Sail? Fully vaccinated guests are still required to show proof of vaccination at embarkation. 221101 Booking Conditions (UK) Page 3 of 19 B. 0000014648 00000 n
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Is A Pierside, Pre-Embarkation COVID-19 Test Required? Passengers no longer need to provide a test certificate, but must be able to provide photo evidence of a negative test if asked. These requirements apply to incidents that occur on board in U.S. territorial waters, or on the high seas or in foreign waters if the assailant or victim is a U.S. national. Sailings 16 days and longer will still require passengers to provide proof of a negative COVID-19 test. Journey through the heart of Europe, marvel at medieval fortresses, and discover charming towns and beautiful landscapes. All vessels and motorcoaches are equipped to European standards. 0000051246 00000 n
Contact your Sales Agent or our Customer Service department online, via email, or by phone at 1-800-543-1915 and ask about potential opportunities for flexible cancellation policies, rebooking opportunities and other options. Is A Pre-Arrival COVID-19 Test Required? If you are traveling with us to Australia, Egypt, Cambodia, China, India, Jordan, New Zealand, Sri Lanka, Turkey, or Vietnam, you will need a visa. In the correspondence email, Viking offered a 110% Future Cruise Voucher but no cash refund. From October 14, passengers will not be required to be vaccinated. Are Any Unvaccinated Passengers Able to Sail? 0000005728 00000 n
Passengers aged 12-16 are required to have had two doses. Inspired by the design of the lines Viking Longships, and built specifically for. Yes -- see above. Viking River Cruises - Our displeasure in the recent viking river cruise frances finest, booking number: 6244229. Your passports expiration date must be at least six months after your return from your trip; if it is not, you should renew your passport. This will surely increase the credibility of your complaint. Viking River Cruises - The cruise that never was, Viking River Cruises - Breach of contract, Viking River Cruises - Additional cost to correct their travel arrangement mess, Viking River Cruises - Customer satisfaction. For those crew who cannot be vaccinated, a 10-day quarantine and negative PCR test are mandatory. We took advantage of that thinking it was the only offer we would get. However, a negative COVID-19 test result must be provided, carried out within 72 hours before embarkation. How did you get your money back on the voucher? Children 12 and under are not required to be vaccinated. : From the Lindblad website: "Lindblad Expeditions will also require all Crew to be vaccinated, with limited exception for individual Crew members who are unable to obtain vaccines due to limitations in their country of residence.". ComplaintsBoard.com is a leading complaint resolution website on the Internet. Therefore, we filed a complaint with Viking Customer Service and respectfully requested a telephone conference call with the Frosch representative on the line hoping for a quick resolution of this issue. Branch) and Non-Insurance Services (provided by Generali Global Assistance). Are Any Unvaccinated Passengers Able to Sail? Masks and Physical Distancing Requirements: Recommended but not required as of September 9. Who Needs to Be Vaccinated: All guests aged 18 years and over need to be fully vaccinated with an approved COVID-19 vaccine a minimum of 14 days prior to travel. Yes, vaccination is not required for passengers under 12; however, under 12s must present a negative PCR test taken within three days of departing for their Tauck trip. 0000013436 00000 n
The 2 doses must be administered at least 28 days apart. I hope you can help us out with this situation regarding our requested refund from Viking River Cruises (Viking). 0000027032 00000 n
Viking River Cruises - Our displeasure in the recent viking river cruise frances finest, booking number: 6244229. Viking has adequate liquidity, including cash of $1.4 billion at June 30, 2022, or $1.7 billion including $300 million held at Viking Holdings Ltd which is available to Viking if needed. Crew Vaccinated? Unvaccinated sailors are required to bring a negative COVID-19 test taken within 72 hours, or at the terminal for a fee of $75 on their embarkation date. Is A Pierside, Pre-Embarkation COVID-19 Test Required? Is A Pre-Arrival COVID-19 Test Required? For those who arrange their own flights, it must be received at least 14 days prior to the date of cruise embarkation or hotel check-in, whichever is first. : For U.S. 0000004722 00000 n
On June 9, 2022, (16 days prior to the cruise date) Viking informed us that our trip has been cancelled once more due to a delay in the construction and delivery of the Viking Mississippi river boat. Crew Vaccinated:? Expires September 30, 2022. Kids under 2 years of age are not required to test. 0000007337 00000 n
That was too far out, so we decided to cancel our cruise since we were 120+ days from our cruise so could receive a refund less $100 per person cancellation fee.. Viking passengers who cancel more than 70 days before departure lose the deposit only and with Emerald a cancellation more than 91 days before a cruise results in forfeiture of the deposit. So glad I was talked into that scam. Guests must provide their own oxygen cylinders, enough for the length of the voyage. Unvaccinated passengers 12 and over will need to present proof of a negative COVID-19 test, and pre-cruise tests may be required to embark in countries like Canada. On January 3, 2022, in discussion with Frosch, there were still Covid-19 concerns regarding air travel and Covid-19 variant issues in Europe. U.S.-Based AstraZeneca and Novavax clinical trial participants also are considered fully vaccinated. Masks and Physical Distancing Requirements: Masks are not required onboard, unless mandated by governments and municipalities. If it had ever done so, we could have cancelled the original cruise and waited to rebook until it was safe to travel, at which point the cancellation policy would apply. Uncruise Adventures requests passengers test before arrival, but this remains at the passengers discretion. From: $5,199 - $10,399 pp dbl occ. This will end as of March 1, 2023. No. Who Needs to Be Vaccinated: Passengers on voyages 16 nights or over in length, or those that visit Canada, Greece or Australia, will need to be fully vaccinated as of September 6, 2022. Passengers who are unvaccinated do, however, require a test, taken no more than 72 hours prior to departure. 0000051148 00000 n
ComplaintsBoard.com is a leading complaint resolution website on the Internet. Plan benefits, limits and provisions vary by state/jurisdiction and not all coverage is available in all states. The final dose must be completed at least 14 days before sailing. Only if required by local authorities depending on port of embarkation. Acceptable Vaccines for U.S. Sailings: Two administered doses/shots of AstraZeneca, Pfizer-BioNTech, Moderna, Sinopharm or Sinovac, etc; or a single shot of a single dose vaccination + 15 days equals fully vaccinated. Is A Pre-Arrival COVID-19 Test Required? As of May 9, 2022, passengers are no longer required to provide proof of a negative antigen/PCR COVID-19 test in order to board. Is A Pierside, Pre-Embarkation COVID-19 Test Required? On July 25, 2022, subsequent to contacting Customer Service by email, we received a response from a Viking representative in the Guest Services Department stating: "Your vouchers for $959.60 per person don't have a cash value, so they cannot be refunded." 0000008850 00000 n
Are Any Unvaccinated Passengers Able to Sail? Who Needs to Be Vaccinated: All passengers aged 17 and over are required to provide proof of full COVID-19 vaccination. Yes, passengers aged under 5. Proof of Vaccination: Vaccination cards and electronic proof of vaccination are accepted. Is A Pre-Arrival COVID-19 Test Required? Given the current COVID situation (and that 3 of the 4 countries we were slated to visit are currently closed), we decided we should cancel. 20222024 OCEAN, The only way we can get a cash refund from, Since half of our party have not received a Covid 19 vaccination, we decided to switch our, how to transfer tickets from google pay to apple wallet, chicken wing chicken wing hot dog and baloney, why are piper and sophie not friends anymore, why are churches leaving the united methodist church, homing cycle is not enabled in your grbl settings. The large voucher money is gone. Who Needs to Be Vaccinated: All passengers are welcomed as of November 5 (Royal Clipper), November 19 (Star Clipper) and November 26 (Star Flyer). 0000002126 00000 n
Proof of immunity through recent infection, which demonstrates full recovery, is also accepted. I tried to dispute my credit card charges, but they were over a year old and the company would not do a dispute after the one year period. Is A Pierside, Pre-Embarkation COVID-19 Test Required? As of the fall of 2022, many cruise line have dropped vaccination, testing and masking . Are Any Unvaccinated Passengers Able to Sail? Are Any Unvaccinated Passengers Able to Sail? Is A Pre-Arrival COVID-19 Test Required? Acceptable Vaccines for U.S. Sailings: Norwegian accepts a mixed vaccination series consisting of doses from different manufacturers, as long as the series meets the following requirements: Must consist of at least two doses of vaccines that are fully approved or authorized for emergency use by the U.S. FDA or the World Health Organization. Are Any Unvaccinated Passengers Able to Sail? Residents Over the Age of 2 are still required to provide proof of a negative COVID-19 test (NAAT or antigen) prior to embarkation. Are Any Unvaccinated Passengers Able to Sail? Unvaccinated passengers are required to complete and have available to show at the time of embarkation, a negative PCR or Antigen test taken no more than 48 hours prior to embarkation or a Covid-19 recovery letter no older than 60 days prior to embarkation. Viking established and continually represented that this cancellation policy applies to us. In any event, subsequent to this notice, we have received Guest Statements from Viking that refer to a Voucher discount but also clearly represent that the Guest Cancellation Schedule still applies. Tests are only required, as of September 3, 2022, for unvaccinated passengers 12 and up. Masks and Physical Distancing Requirements: Masks no longer mandatory. In all, we are out the money. This complaint was posted by a verified customer. 0000046770 00000 n
Use down arrow key to expand the menu and up arrow key to collapse the menu and hit enter to select the link, You may use echeck to pay for your Viking cruise or cruisetour, and for airfare. Acceptable Vaccines for U.S. Sailings: Regent accepts a mixed vaccination series consisting of doses from different manufacturers, as long as the series meets the following requirements: Must consist of at least two doses of vaccines that are fully approved or authorized for emergency use by the U.S. FDA or the World Health Organization. I had to cancel due to ill health and provided over five months notice. This does not apply to cruises embarking in Canada, Greece or Australian sailings, nor to full Panama Canal transits, which still require proof of negative test at embarkation. No, passengers must carry out the pre-arrival test. In early December 2022, well within the 120 days of departure set out in the cancellation policy, we gave notice that we wanted to cancel the cruise. 0000012673 00000 n
Who Needs to Be Vaccinated: Passengers aged 5 or over must be fully vaccinated against Covid-19. Yes, though this varies by region (see above). Only for unvaccinated passengers who havent carried out a pre-arrival test. Risk-Free Guarantee: How it Works Unable to get refund after canceling a cruise. Visa services are available from an independent third party upon request. Cunard keeps a list of all voyages requiring proof of .css-hghiur{transition-property:var(--chakra-transition-property-common);transition-duration:var(--chakra-transition-duration-fast);transition-timing-function:var(--chakra-transition-easing-ease-out);-webkit-text-decoration:none;text-decoration:none;outline:2px solid transparent;outline-offset:2px;font-weight:var(--chakra-fontWeights-medium);border-bottom-width:1px;border-bottom-style:dotted;cursor:pointer;color:var(--chakra-colors-blue-base);border-color:var(--chakra-colors-blue-base);}.css-hghiur:focus-visible,.css-hghiur[data-focus-visible]{box-shadow:var(--chakra-shadows-outline);}.css-hghiur:hover,.css-hghiur[data-hover]{-webkit-text-decoration:none;text-decoration:none;border-bottom-width:1px;border-bottom-style:solid;}negative COVID-19 test here. Yes, as of September 2022. Is A Pre-Arrival COVID-19 Test Required? Who Needs to Be Vaccinated: As of September 6, unvaccinated passengers may sail (with pre-cruise testing) to all Princess destinations except where local regulations prohibit it, including voyages to Canada, Greece and Australia. 19952023, The Independent Traveler, Inc. Will I Have to 'Social Distance' on My Next Cruise? Is A Pierside, Pre-Embarkation COVID-19 Test Required? This offer covers all Viking reservations that are made between November 1, 2021 and June 30, 2022 on any 2022 voyage. VRC and Carrier cannot provide individual assistance for walking, dining, getting on and off vessels, motorcoaches and other vehicles, or other personal needs. Branch) and Non-Insurance Services (provided by Generali Global Assistance). The final dose must be completed at least 14 days before sailing. No - pierside testing is no longer available as of August 4, 2022. 0000014233 00000 n
Viking will send you a number of notifications via email as your departure date nears, including your booking confirmation, payment receipts and, if you purchased your air travel from Viking, logistical information about your air travel and transfers. The Risk-Free Guarantee allows guests to change their cruise date up until 14 days before their planned departureand Viking will waive any fees. Guests must arrange with a shore side company to regulate their oxygen regulators and cylinders for extended itineraries. Is A Pierside, Pre-Embarkation COVID-19 Test Required? 0000005293 00000 n
For sailings in the UAE, passengers over 12 years must be immunized against Covid-19 in order to sail. Yes. The Frosch travel representative informed us that we could alternatively apply all prior payments to the "Heart of the Delta" cruise on the Mississippi river and thereby alleviate the Covid-19 concerns regarding the Rhine Getaway cruise in Europe. Should you wish to change your reservation, you can choose which policy works best for you: Vikings Risk-Free Guarantee or standard cancellation policy. Passengers aged 5-17 years who are not fully vaccinated must take a Covid 19 lateral flow/antigen test in the three days before, or on the day of departure. NEITHER VRC NOR THE CARRIER SHALL IN ANY CIRCUMSTANCES BE LIABLE TO YOU OR ANY OTHER PARTY FOR INDIRECT, CONSEQUENTIAL, INCIDENTAL, SPECIAL, PUNITIVE OR EXEMPLARY DAMAGES ARISING OUT OF OR RELATED TO THE BOOKING, THE PASSENGER TICKET CONTRACT, THE CRUISE TOUR, OR THE PRODUCTS OR SERVICES SOLD HEREUNDER, INCLUDING BUT NOT LIMITED TO LOST PROFITS OR LOSS OF BUSINESS, EVEN IF WE HAVE BEEN APPRISED OF THE LIKELIHOOD OF SUCH DAMAGES OCCURRING. Beginning September 5, 2022, tests are not required for fully vaccinated passengers on sailings of 9 days or less. Note: Visa requirements subject to change at any time without notice. Viking For bookings made through Jan. 31, 2022, for cruises departing any time in 2022, Viking is permitting its ocean and river customers to cancel within 14 days of sailing and receive. Share your photos and videos with others to prove the truth of your words. Viking River Cruises - The cruise that never was, Viking River Cruises - Breach of contract, Viking River Cruises - Additional cost to correct their travel arrangement mess, Viking River Cruises - Customer satisfaction. 0000008049 00000 n
No, beginning September 9. Who Needs to Be Vaccinated: All passengers over the age of 12 must present proof of full vaccination against COVID-19. No materials from this website may be copied, reproduced, republished, uploaded, posted, transmitted, or distributed in any way. The company left an official comment to this complaint. For a missing U.S. national and all serious felonies (homicide, suspicious death, kidnapping, assault with serious bodily injury, sexual assaults as defined by federal laws, firing or tampering with the vessel, or theft of money or property in excess of $10,000) the incident must be reported to the F.B.I. We look forward to exploring the world with you, whenever and wherever you choose to sail with us. Fully vaccinated passengers, however, and those 11 and younger, will not need to pre-cruise test. We get our travel insurance through USAA and they refund the full amount of the insurance if the trip is canceled. Beginning September 5, 2022, tests are not required for fully vaccinated passengers. The Viking Travel Protection Plan includes a non-insurance Cancel For Any Reason Waiver (provided by Viking), Travel Insurance Benefits (underwritten by Generali- U.S. 0000011736 00000 n
No, though a temperature check will be performed. 0000003392 00000 n
No. Yes, at Lindblad's expense. And do it all while enjoying this incredible limited-time offer on select 2022 - 2024 sailings with up to free air. Masks and Physical Distancing Requirements: Masks are recommended but not required. Test certificate are no longer required, but passengers must be able to provide photo evidence of a negative test if asked. Is A Pre-Arrival COVID-19 Test Required? Due to the potentially hazardous nature of supplemental oxygen, the tanks must be stored in a secure area. Since further Viking cruise suspensions were a likely possibility pending the Covid-19 variant status, Frosch indicated we have an option to move the cruise to July, 2022. Cancellation Policy: In the event you cancel a cruise or tour booking, cancellation fees will apply as noted below unless otherwise expressly stated in your Passenger Ticket Contract or elsewhere in these Terms, or except as provided by applicable law. Is A Pre-Arrival COVID-19 Test Required? 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