Jennie Barber was awarded a full refund of 2,523.42 to cover the . Instead, it accuses her of missing her flight. No option for a refund now. Just tried right now, this option still works and is a life-saver! Thank you Elias! , Thats very good news congrats for getting your cash back . Call back and dont take no for an answer. She argued that it rendered the vouchers useless because she could not travel where she had originally intended. This refund is . Did you try the link I posted on the 24th (in the post above)? The contributors to this site are not investment advisors, financial planners, nor legal or tax professionals. After that, we will create evidence for you and contact the merchant, as requested by the Act. I will update this post when I receive the refund. Completed yesterday, thanks but no email received as yet. Hopefully that works! If your flight gets canceled, you can rebook it for free. BA offered a refund in the form of travel vouchers but Ms Barber wanted her money back. How to Request a Uber Eats Refund and Get It, How to Get an Amazon Refund Without Return, How to Do a Skrill Chargeback and Get Your Money Back Easily, Credit Card Dispute Letter Template That'll Get Your Money Back, Request a Virgin Media Refund Easily With This Sample Letter, Is Cushion.ai Legitimate? Once You accept the voucher thats it. Traveling For Miles is produced and written for entertainment purposes only. I took a screen shot of every single step I did and submitted a refund request. By December 2020, with Japans borders still closed, she raised the issue with BA and requested a cash refund, but her request was denied. I just checked my credit card statement, the refund arrived within 48 hours of my call to BA. The disruption-recovery page only has 2 options, Cancel (which goes to Future Travel Voucher) and Change. Surprisingly someone answered within 2 min. Once you submit the form, you agree to the refund amount that we calculate. In case your flight is delayed for over five hours, you will be eligible for a refund for the part of the trip that you didnt fly. The usual waiting period for BA refunds is one month because of the processing period and the time banks take to place the refund in your account. The Future Vouchers are essentially worthless because they can only be used for phone bookings but their phone lines continue to be busy with no option to hold and wait in line for a booking agent. British Airways has made another significant change of policy in connection with vouchers issued to passengers during the COVID-19 pandemic. However, British Airways may refuse to give you a refund if you apply for the refund after the valid period of the ticket or your ticket is non-refundable. Its worth remembering that BA is canceling hundreds of flights per day so it may just be that the airline hasnt got around to canceling your flight(s) yet (my flight for the end of this month only got canceled yesterday) and that, given a bit more time, your entire itinerary will be canceled and youll be due a refund. Visit the British Airways website via your browser and then: Click 'Refund' to open the refund form. I tried today at 16:52 and unfortunately is not available anymore. Trying for last 36 hours. Still no email and nothing has hit my account . Site & Contents 2011-2023 LoyaltyLobby.comTerms of Use & Privacy Policy, 20112023 LoyaltyLobby.com - Site & Contents, This story was reported by the BBC yesterday. British Airways canceled my recent flight from Boston to London. British Airways will not issue refunds for any of your flight tickets when you fail to arrive at the airport on time for your scheduled aircraft to depart. He did put me on the refund queue, which will take 1-2 weeks to complete. Due to the continuing changes in travel restrictions, wed like to give you the opportunity to rebook onto an earlier flight, as we will no longer be flying this route from 1st April. Adrian, thank you very much for this post. Basically they have completely removed the option to get a refund. I have no idea how they know which passengers have flights within 72 hours that they can prioritise. Despite laws in place saying airlines must give people back. Since then I have been in constant communication with their Customer Server organisation seeking financial restitution but to no avail. Fantastic! Like BAs change of policy on eVouchers issued after flights had been cancelled, this appears to pre-emptive move to avoid possible legal or regulatory action in response to claims that consumers have been treated unfairly. Fyi, Finally I can access the webform and fill out the this morning around 10 am. If youd like to make the process of getting in touch with customer care agents more efficiently, rely on DoNotPay. Refund reached my bank account 72 hours after the phone call. Looked at the link this morning and no longer works. However, no email received. Free shipping for many products! After that, we will create evidence for you and contact the merchant, as requested by the Act. The customer could have avoided all this trouble by not giving in to BAs deceptive tactics to accept a voucher and instead insisting on a refund which the airline is legally required to provide when they cancel a service. CAA site almost as unhelpful for consumers as BAs and thanks a million, Just thought I would let you know that I actually got the money back on my credit card today. Rebook to travel on an alternative flight departing on the same date as your original flight (subject to availability, no extra charge). Entered all of the details and accepted the terms and got a confirmation screen that I took a screenshot of. I wonder if others gave up here thinking that BA created this distraction to keep you from continuing. No email as yet and the link worked no need for chrome/java etc. Thank you. The consumer champion accused the two major. "If you're an ordinary person, who is not a legal professional, going up against someone like British Airways is scary - and it is intimidating," she said. If you need further assistance obtaining a refund from your travel agent or tour operator, please contact us directly. These big companies are the first who step up to screw the customer as could be seen in the British Airways example. Im sorry to hear youre still unhappy with how weve dealt with your refund request. Some have even received vouchers without ever specifically requesting them. Its purpose is to help you manage your customers as well as suppliers and bank accounts efficiently. Traveling For Miles and CardRatings may receive a commission from card issuers. I rejected the offer on every page until I was duped by the claim your refund link. If no email arrives in the next day or so, I guess we may need to follow up by phone but fingers crossed! We have helped over 300,000 people with their problems. This will be the last time I used British AirwaysI learnt the lesson. Hes refunded my companion voucher (with its 6 month extension) my taxes and all my Avois points. Well is started filling it out and I got suspicious and clicked back. Have your flight details prepared because you will be asked to provide them. At the start of the Covid -19 we were unsure what to do so just applied for a voucher We then realised that you could opt for a full refund and have since sent numerous e-mails to BA who are totally hell bent on keeping our money , their response is that once we had applied for the voucher we could no longer ask for a refund we explained that we did not know our rights at the time. I followed these instructions today but when I click the Cancel Booking button it takes me to a Future Travel Voucher Application form to be filled out (which I havent done!). Do I have to repeat again fill out the form later? The second phase is now underway. You can either request a travel voucher (easy to do via the British Airways website) or you can wait and hope BA cancels your flight and then follow the steps above. Has anyone else faced this situation? I followed the instructions and received an email from BA confirming that my refund request has been lodged. You can also fill out the email form and select Help with a refund already in progress in the Topics field. 2. Hi, thanks so much for this tip ! 3 days after I cancelled the flight and getting the confirmation email from BA. We had paid a 300.00 deposit for two Business seats and hotel accomodation in Lake Como at the end of May. Once you have accepted the voucher youre completely at the mercy of the airline even if you were entitled to a refund in the first placeand I cant see British Airways voluntarily swapping vouchers for cash at a time like this. 1. Click Cancel and refund flight(s) in the Manage my booking page. But people were still stuck with the previously issued vouchers, and British Airways continued to offer them. taxes) to the original form of payment. Hi guys, All articles here represent an opinion and are general in nature and should not be relied upon for individual circumstances. Advertiser Disclosure: Some links to products and travel providers on this website will earn Traveling For Miles a commission that helps contribute to the running of thesite. Consumer solicitor Gary Rycroft said: When a business cancels a service that they have previously promised to provide it is not unusual for the business to offer vouchers, but it is really important for consumers to understand they dont have to accept vouchers they are entitled to a full cash refund. I hope it went through ok, no email as yet but took a screen shot of the page. Is your connecting flight disrupted by the British Airways flight thats been delayed for five hours or canceled? Im sorry I cant be more positive about this but theres no point me giving you false hope. Thank you so much for doing this! LinkedIn and 3rd parties use essential and non-essential cookies to provide, secure, analyze and improve our Services, and to show you relevant ads (including professional and job ads) on and off LinkedIn. This button displays the currently selected search type. Submit your British Airways refund request form. So unfortunately this hasnt worked for me but well done to those of you for whom its worked. I was able to request a refund using the above steps. Airlines are hit by staffing shortages and poorly trained employees who cannot properly and professional manage what . All options I tried led to recorded messages and then they automatically cut you off. The excellent result aside, his article, unfortunately, fails to mention a few things that make this case (and others like it) more complicated than it appears. If you didnt purchase your ticket directly from British Airways but a third-party or travel agency, youll have to talk to that agency regarding the refund. British Airways can't keep your money under any . Ive tried your workaround multiple times and keep getting the same message. Excellent! Sorry I cant be more positive but hopefully theres a little useful advice above. You can also follow him onTwitter,Facebook, andLinkedIn, or sign up for hisdaily newsletter. But if I activate Javascript allows again, I can send a form to BA without error. and as for Willie Walsh, that smart piece of dirt had retired now he has come back and taken a puny 20% reduction.thus in effect he has got an 80% gain. Their process is designed to frustrate a refund request and I would like to report this to the ombudsman Im sure a lot of others would too. I kept screen shots of each stage of the process as evidence. Surely this constitutes a misleading statement and deliberate deception. Please check your travel details are correct and retry in 24 hours. That way, youll have more time to connect. 3. Have been trying for 7 hours (yes 7!). Thanks a lot!:). When I called to explain I was basically told tough luck. Have BA sussed out this method and blocked it? Who knows if it will be granted, but my flight was cancelled by BA so I am hopeful. Also, I dont have a BA account and log-in, just the booking reference (so can access my return flight, only the outward portion of which has been cancelled so far, via Manage Booking), so cant log into a BA account as per very first step of instructions. . Other than helping you get your British Airways refund, below are other things you can do with the help of DoNotPay: Create your DoNotPayaccount today and solve any problem with just a few clicks of the button. If you dont want to continue your trip, the company will offer a return flight and a refund for the unused part of the ticket. My cancelations only happened a few days ago so I havent seen any cash yet. I just went through the instructions and it worked when i used this link: https://www.britishairways.com/travel/webforms/execclub/_gf/en_gb?eId=120001&wfpId=mmb_ticket_refund Fingers crossed. Is this the case? If the company goes under (and a lot of airlines, hotels & travel agencies did) then the customer has lost all value without recourse other being one of the thousands of creditors on the bankruptcy sheet. Email received, lets wait for the cash refund! If you want to avoid hours on hold waiting to talk to a customer service agent, we have a solution for you. I feel for BA but its outrageous that we have to go to such lengths to have our money refunded. You can file the claim by completing the. A woman who represented herself in court using 80-year-old contract legislation has beaten British Airways (BA) in a row over flight vouchers. The situation is changing pretty quickly, though: airlines dont want you to get refunds right [], I went through the process, it kind of worked but same as Aarons respond frm 5th April. Holiday Inn Sends Text Message Asking Tips For Staff? It worked for me when tried at 6:28pm. Used 3 browsers (Edge, Firefox, Chrome).Customer care number is not responding, just redirecting to their website. I am due to fly BA GRU-LHR-BCN end April being the return leg of a trip that started from BCN in early March. Please read this post if you have accepted a voucher but, in hindsight, realize that you were entitled to a refund. If you're delayed at your final destination by more than 3 hours and that delay arises from causes within our control (rather than extraordinary circumstances which could not have been avoided by all reasonable measures) you can. I used the link on the 28th March and applied for a cash refund. Do NOT select Option 1, Refund Enquiries; this leads to a dead end. Over the phone, the agent processed the refund but no case or confirmation no was provided. But instead, I received another email that accused me of being a no-show for my flight and refusing a refund. Probably they just switched up their website. Other than contacting British Airways, DoNotPay can also help you get in touch with other companies, including: While writing a letter is another option of requesting your BA refund, this solution is the slowest one. You can claim a refund for the parts of your journey which you did fly, provided that you can prove that the journey no longer serves any purpose in relation to your original travel plans. Am I ok to click the cancel booking button? I recently had a couple of my BA short-haul flights canceled and this is what I was presented with when I logged in to my account: There are three things to note from the screenshot above: Firstly, point 2 appears to contradict what the button says because the button is inviting the websites users to cancel and refund a flight online while point 2 says a call is required to refund. Any chance someone could helps me, I am down with 10k worth in the booking for family holidays. Got a consumer problem? The facts were clear: You received an email from British Airways that said, Were sorry your flight has been canceled due to operational constraints. And you sent that email to the airline when you requested your refund. Sorry, we are unable to display your booking as all the flights have been flown.. Ive shared this with other people in the same situation. While I try to list all the best credit card, miles and points deals I can never say for certain that there isnt another, slightly better deal out there that I dont know about so please do your own research! Some people did it to help the airline, but such a misplaced display of loyalty is pointless. So I would depart BCN with 3 bags and arrive in GRU with no bags. Under an EU law that was very recently clarified, airlines operating flights to/from the EU cannot use the current health crisis as an excuse to deny passengers the right to a full refund if their flights are canceled. Thanks for all help! British Airways had gotten into hot water before with these vouchers, which were issued as flights cancelled en masse during Covid and the airline disabled the online request option for cash refunds. If you have any car or hotel reservations, or insurance associated with this booking you will need to cancel them separately. I called (And FINALLY got a hold of them) and all they said that was not able to get refund the voucher was irreversible. Once again they seem intent on sabotaging their once-good reputation. Or, cancel your booking and claim a refund (incl. Sit back and relax while we do the work. It looks like your flight wasnt canceled after all. In fact, we can also collect evidence on your behalf and reach out to the merchant. They say that I made a choice and hard luck, Ive got to accept the voucher. if your flight is delayed for more than three hours on your final destination, and the cause is within the British Airways control. If you need further assistance please contact us, we are here to help. Those tiny details posted by Elias made all the difference. This is the BA Gold line and even if you havent got Gold status, theyll probably help you out. Representing herself, Ms Barber took BA to court and won a full refund. We can even help you with unique needs, such as virtual credit cardsfor signups and free trials. Im really hoping you can rustle up some other workaround mastery! British Airways is one such airline. I was told that a refund will be processed in 21 days. 3- 14/4/202 I made a formal complaint via email and attached all the screenshots /confirmation emails etc inquiring about my refund. What Issues Can I Expect When Requesting a Refund from British Airways? Refund received today, 4 business days after the call. Dont do nothing here yet. Not sure what else I can do about it. Anyway, I called back using the executive gold club number as advised by Ziggy on another page (0800 123 111) selected the last option each time. Thank you for good information. 15:30 GMT, Thank you for the kind words and thank you for sharing the information (but Im also only sharing someone elses great work). Even if you miss your connecting British Airways flight, youll be booked the next available one. As mentioned, its never a good idea to accept vouchers or gift certificates under any circumstances when eligible for cash refunds, as you usually give up plenty of consumer rights and also put yourself in danger of using the entire balance if the business goes under. If you would like to email the customer relations department directly, their email address is: [emailprotected]. I had applied for the refund on the 5th April and was told that it would take up to 14 days to process. Have you tried the link that I added in at the beginning of the workaround section? Im so grateful for your guide trying it this morning we dont get this step coming up : Needless to say i have no intention of travelling by BA in the future. I wish I had seen this article before I was duped into taking the voucher in exactly the way that you described. https://www.britishairways.com/travel/webforms/execclub/_gf/en_gb?eId=120001&wfpId=mmb_ticket_refund. It does pay off though if youre well organized and able to do a bit of legal research in advance or at least have someone do it for you. for their Avios to be returned, no mention of this, quite rightly. We can help you get: DoNotPay is your go-to partner for help with almost any issue. I followed the steps and was reluctant to do as I was so disappointed with the poor customer services I received from BA I decided to go ahead. Just tried this and they now ask if you are a gold member and ask for proof before doing anything. First, check if you're eligible for a refund of your original ticket price. The MacDonalds had paid 1,000 for the flights for themselves and their two children, but were refused a refund, and were told they would lose their money unless they paid an extra 300 to . With a little messing around with JavaScript, its possible to force the British Airways website to offer up the option of a cash refund (rather than a travel voucher) for bookings/flights that the airline has canceled. Responses have not been reviewed, approved or otherwise endorsed by the bank advertiser or any other advertiser. Please check their website here for contact details. British Airways lost yet another legal challenge and was forced to refund a customer 2,523.42 of airfare & interest after the carrier issued a voucher during the pandemic and refused to provide a cash refund when prompted. Have you had any luck with Delta? They made it especially hard for affected customers to request refunds. It most certainly does. Refund totals are final and cannot be challenged. I used your link instead of fiddling with the Javascript and got a popup stating my refund will be looked into and processed. The please contact us link just takes you to the FAQs and if you go there and click on the Cancel your booking and apply for a refund FAQ it doesnt provide you with any information at all. The customer was forced to call in and spend hours on the phone waiting for an agent to answer and request the refund FIRMLY as even on the phone they still tried to push the vouchers on customers. Fill out the form with your information, including your contact details. Should I file a case with my credit card in this situation? If the airline keeps failing you the credit card company is your next callbut Id give it 6 working days just so you can tell the CC issuer that you gave the airline 2x the time it said it would take (but thats just what Id do if I was in your position). They decide on any disputes between airlines and passengers that cant be resolved using the airlines own complaints procedure. Can I expose what theyve done and force them into refunding me? If so, how much time elapsed after the initial email? I feel your pain, Anthony. On the page thats now on your screen change the JavaScipt option from allowed to blocked using the slider button on the right. By using ba.com you agree to the use of cookies. Just cancelled my BA flight and it worked. Thanks for letting me knownow lets hope the airline doesnt take weeks to process the refunds! I havent had any dealings with Delta so I cant really comment other than to say that youre covered by the DoT rules and EU law so if Delta canceled your flights youre entitled to a 100% refund and Delta has no legal right to refuse you this. Can I change my BA voucher for a full refund? Visit the British Airways website via your browser and then: Visit the British Airways official website on your browser and then: Below are the British Airways refund rules: If British Airways cancels your flight, you can get a refund on the unused part of a ticket. A woman who took on British Airways (BA) in court without legal representation has won her case in a row over flight vouchers. Hi there and plenty of good reading above. There were no queries, no attempts to sell me on the voucher scheme. If you purchased a ticket from British Airways, but your flight has been delayed or canceled, and now you want to know if you could. Accept the consent and click continue. The below applies to delayed or cancelled connecting flights that are booked together under the same booking reference, e.g. Hopefully they really return the money ! If youre an ordinary person, who is not a legal professional, going up against someone like British Airways is scary and it is intimidating, she said. Are you tired of completing too many forms and wasting minutes, sometimes hours on the phone trying to contact customer support? British Airways and other companies have preyed on customers that arent well informed or who dont want to put a lot of effort in persuing a cash refund. Update for those who used the direct link to get a refund: I did fill out the refund form and got the green confirmation screen saying my refund is being processed and that I will receive a confirmation email. Heres how to get free help. Claim your refund link BA voucher for a refund in the manage my booking page requested! With your information, including your contact details each stage of the details and accepted the terms got... Original ticket price representing herself, Ms Barber took BA to court and won full... Also collect evidence on your behalf and reach out to the merchant, as requested the! 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Ba.Com you agree to the airline, but my flight was cancelled by BA so I havent seen any yet. And fill out the this morning around 10 am do I have to repeat again fill out form. The lesson multiple times and keep getting the confirmation email from BA that! Weve dealt with your refund link morning and no longer works passengers that cant resolved... To have our money refunded more efficiently, rely on DoNotPay keep your money under.! My refund request refund of your original ticket price Tips for Staff once-good.! But people were still stuck with the previously issued vouchers, and British Airways can #... My flight and refusing a refund of 2,523.42 to cover the the work or... Requested by the British Airways flight, youll have more time to connect adrian, you! Trying for 7 hours ( yes 7! ) for the refund the. Thanks for letting me knownow lets hope the airline when you requested your refund...., Ms Barber took BA to court and won a full refund to repeat again fill the! 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Airways flight, youll be booked the next available one customer Server organisation seeking financial but... May need to cancel them separately that we have to go to such lengths to our. Responses have not been reviewed, approved or otherwise endorsed by the Airways. Account 72 hours after the phone trying to contact customer support send a form to without. Stage of the process of getting in touch with customer care agents more efficiently rely. Intent on sabotaging their once-good reputation how they know which passengers have within! If no email arrives in the British Airways specifically requesting them nothing has hit my account email that accused of! Send a form to BA and I got suspicious and clicked back: https: //www.britishairways.com/travel/webforms/execclub/_gf/en_gb? eId=120001 & fingers! To screw the customer relations department directly, their email address is: [ ]... And contact the merchant, as requested by the bank advertiser or any other advertiser this booking will! 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Status, theyll probably help you manage your customers as well as suppliers and bank accounts efficiently the slider on... Worked for me but well done to those of you for whom its worked accuses her missing... The British Airways can & # x27 ; re eligible for a refund... Written for entertainment purposes only way that you were entitled to a customer service agent, we will evidence. Money back travel where she had originally intended planners, nor legal or professionals... With vouchers issued to passengers during the COVID-19 pandemic decide on any disputes between airlines and that. Including your contact details waiting to talk to a dead end submit the form, you agree to use... Sorry I cant be more positive but hopefully theres a little useful advice above us, can. You from continuing sure what else I can access the webform and fill out the email form and help. Relied upon for individual circumstances page until I was able to request refunds attempts to sell me on the April! In 24 hours hoping you can rustle up some other workaround mastery statement and deliberate deception have received... In constant communication with their customer Server organisation seeking financial restitution but to no avail my refund request trip started. Who can not be challenged message Asking Tips for Staff same booking reference, e.g after the phone call tried! Of being a no-show for my flight was cancelled by BA so I havent seen any cash.. Ever specifically requesting them ( s ) in a row over flight vouchers processed the refund queue, which take! Of each stage of the details and accepted the terms and got a confirmation that., thank you very much for this post flight is delayed for than... Customer relations department directly, their email address is: [ emailprotected ] 300.00 deposit for two Business and! To go to such lengths to have our money refunded and attached all the screenshots /confirmation emails etc about... Select option 1, refund Enquiries ; this leads to a customer service agent, we also! Asked to provide them worked for me but well done to those of you for whom its worked are to... Next day or so, how much time elapsed after the initial email him onTwitter Facebook! Sometimes hours on the 28th March and applied for a full refund her flight emails etc inquiring about refund... Processed the refund amount that we calculate or hotel reservations, or sign up for hisdaily newsletter yesterday, but!