100% of total price - No refund. On March 11, we were the first cruise line to announce a temporary suspension of operations through April 30, 2020. Sears couldnt deliver my appliances. Cruzingmlt, Friday at 03:19 AM in Viking Ocean. Viking gave you a cruise credit and then, only a few days later, offered full refunds or a 125 percent voucher. Princess Cruises Andersen did some research. I received an email from Viking on August 12th cancelling my November 2020 river cruise and providing me a voucher. necessary in Viking's sole discretion to protect the health and well-being of others. They were offered vouchers, but when the wife died, Viking wouldnt allow for a refund. Theres something inherently unfair about a cruise line prodding a guest to accept a future cruise credit and then canceling the cruise again and again. Some locations have caps of only $10. Another group of cruise credit refund cases comes from passengers who booked their cruises before the pandemic. Viking River Cruises is refusing to issue a total refund after canceling operations and promising refunds. I called on 3/16 to request a refund, instead of a credit. And a peril like the one West faced wouldnt have been listed in 2020. Date of experience: August 2020 Ask Departure768546 about Viking Cruises Viking should stand behind what their reps have promised. I have to agree with Viking here as you had 1 cruise canceled and getting credit for 1 new cruise - with extra $$$ that can cover increased cost, upgrades, extensions, excursions, tips, etc. Viking refunded 100% of what they had actually paid but the additional 25% was issued in vouchers (Viking sure wasnt going to give them more $$ back than they had paid in, in the first place). The Vikings will also offer full money refunds without affecting a member's 2021 ticket package or seating preference. While the government is looking at possibly changing cruise refund rules, right now it's up to each cruise line. We will transfer the full balance paid to date into a certificate voucher that can be used for a future 2020 or 2021 departure date pending availability. I would try to get an extension for that 4K voucher. Can a cruise line really turn your cash into expiring credits? On 2/23/2023 at 8:19 PM, Cruzingmlt said: On 2/23/2023 at 10:19 PM, Cruzingmlt said: 19952023, The Independent Traveler, Inc. What is the Viking cancellation policy? Viking Line Abp, org. We were 3 weeks from sailing on another line in Mar2020. I called today to check the status, and was told, sorry, it'll take another 2 weeks. Thank you. West had declined travel insurance. You will get personalized refund information based on . CC Help Jenn If you look at the two previous posts of the OP you will see that you are correct. CC Help Jenn I think that's fair. Started June 21, 2021, By Europe's Danube River is a frequent route for Viking River Cruises. Faced with imminent government regulation, the cruise industry voluntarily adopted a Cruise Line Passenger Bill of Rights. Thought this might be of interest: https://www.nbcchicago.com/news/local/as-cruise-ships-remain-docked-passengers-say-their-vacation-money-is-tied-up/2445625/. We did get very conflicting information from various Viking sources and a call to the CA PR department proved to be a wise move, thus my suggestion to you. If you're return something you used Kohl's Cash to purchase, you can expect to get that Kohl's Cash back in-full. When we reserved our cruise, the agent made clear that we would lose the cost of the insurance if we cancelled. Still, something about your case is not sitting right with me. (Look for that story soon.). But I had only been offered a future voucher at 100%. CC Help Jenn If you or someone youre sailing with dies. Did you hear the recording? We made the decision to pull the plug. Check out Elliott Advocacy Today, our free, daily newsletter with links to your favorite commentary, tips and news about consumer advocacy. Wests tale of a scuttled cruise is all too common. (Viking River Cruises) Viking River Cruises is refusing to issue a total refund after canceling operations and promising refunds. Im sitting on more than a dozen Viking cases where the company just refuses to bend its policy, even though it would make sense in these cases. As a private company we do not have to worry about quarterly profit expectations and that flexibility allows us the ability to do what is best for our guests and our employees. At Collette, for instance, executive vice president Jeff Roy said that while the company encourages customers to rebook instead of canceling by offering a 105% credit, when a customer wants a. You pulled off a minor miracle, he says. these second cruise was cancelled because eat Viking Sun was sold. This 'policy' is subject to change, such as the current Explorers' Sale which requires a 30 day final payment deadline from time of booking regardless of sail date. We asked Viking to point out the language that required the additional charge, but it didnt respond to multiple requests for comment. I am glad to hear it. If you accept cookies, we'll use them to improve and customize your experience and enable our partners to show you personalized PayPal ads when you visit other sites. We paid $14,000 into reserve a cruise for me and my husband plus the insurance and got back $10,000. However, if you prefer the alternative, you may choose a refund equal to the amount paid, by calling Viking at 1-833-900-0951 by April 6, 2020. Had the OP waited for Viking to cancel, they would have received a full refund. Arent there consumer laws that protect you if a company cant offer the service it promised? While we are vaccinated (JNJ), we just felt the on board and ports environment would be "less than our expectations". I have wondered how such a scenario would be handled by the various companies, i.e. Wests case falls into a gray area, where I believe UnCruise might want to consider undoing its decision to keep his money. Check out our directory. rep. said it was apparently an error by someone or it was a system glitch, and a refund would be issued, but it would take, again, 15-21 days. . Im retired. Andersen paid the fee with his credit card and took the trip solo in March. US government now rates Hungary and Germany as Zone 4, " do not travel". My Chase Sapphire Reserve travel insurance doesnt work. Take advantage of that fact. Instant refunds are either refunded to your credit card or issued as an Amazon.com Gift Card balance. Interesting. Guests with bookings that are not paid in full will receive a 100% Refund for amounts paid for voyages canceled by the suspensions. Since you only paid $14K, I'll assume you were on a short cruise of under 35-days, so the cancellation terms were: - Prior to 120-days: refund of fare, less cancellation fee of $100 pp, - 120 days to 90 days: refund of fare, less cancellation fee of 15%, - 89 days to 60 days: refund of fare, less cancellation fee of 35%, - 59 days to 30 days: refund of fare, less cancellation fee of 50%. I won't ever do this again. Plus our TA was not copied.Later that day another email explains that some mistakes were made in voucher values and new replacement vouchers will be sent within 5 days.The very next day two more emails arrive and this time they are each for the same amount and this is 102.5% of the original cruise instead of 125%.At least we know they are working on the voucher!!! The Risk-Free Guarantee allows guests to change their cruise date up until 14 days before their planned departureand Viking will waive any fees. But does it have to? No way to hurry it up. Once things started getting cancelled, they brought out a "peace of mind" policy, where if your cruise was cancelled, you could request all monies paid refunded or take a booking (with a bonus) for 2022. Heres our complete guide to travel insurance. Viking agents are not all the same, which is why I use only one. We cancelled three Royal Caribbean cruises during the COVID period, and received a full cash refund for each, he said, noting that its highly unlikely he and his companion will ever be able to use the vouchers because of her health. Contact him at elliott.org/help or chris@elliott.org. But Robert M. Lawless, a law professor at the University of Illinois . KyOh, April 6, 2020 in Viking Ocean. But a named perils policy wouldnt have covered him. VikingCash turns your Viking Card into a convenient, secure, and flexible way to make purchases at CSU. It is truly a once-in-a-lifetime experience. VikingCash is an on-line debit account run through your Viking Card. You could use it for new cruise, upgrades, drink package, excursions, etc. Theirs or yours? If you do not have a new travel date in mind, you will be provided with a certificate within the next couple weeks to move your funds over to a 2020 Alaska itinerary or even 2021. Earlier this year, a new federal rule went into effect that would have required UnCruise to offer a full refund. Im interested to hear other peoples experiences. If you're closer to your sailing date, you may lose 75% or more of your fare. This also applies for price adjustments. According to its ticket contract, Wests sole remedy when it cancels a cruise is a future cruise credit. Consumer Alert: Your Airbnb comes with heat during the winter, but Did airlines make a U-turn on family seat fees? Why in the world would you rebook with them - giving them more time to fail? Thats true for most travel companies except tour operators, which often have fine print in their contracts that allows them to keep your money. Many passengers reluctantly agreed to take these expiring vouchers and tried to rebook, only to have their next cruise canceled again in 2021. When you cancelled, you had a choice of the cancellation terms or the RFG. For the couple in the article it was resolved, but I am sure there are others, not just Viking customers, who may run into a problem. Second, why cant they take the travel agent at their word that they requested the refund through their normal channels? And they want a refund. Wish we could have accumulated credit and just draw it down until it was used up! Get a cash refund if the returned item is less than $10. The T&C specify the requirement is upon boarding, so you must comply with any changes between booking and boarding. It also allowed some vouchers to be transferred to other family members, something that was important because its unclear if Andersens partner will be well enough to travel in the future. Europe's Danube River is a frequent route for Viking River Cruises. I have been trying to rectify the situation directly with the TA but I am starting to get nervous that this is fixable. While we waited for a response, we did a little looking around. Many have expressed satisfaction with both Viking's 125% travel credit and their 100% refund. I immediately asked my travel agent to cite that story and demand a full refund. Many thanks. Please help! Started October 12, 2018, Copyright 19952023 The Independent Traveler, Inc. We do look forward to welcoming you on board, when the time is right. SJD117. They've got lawyers stacked in huge piles. A stopover is defined by Viking as, "air flights with a stop between the gateway city and the destination. Guests will have to pay full rate for new hotel/land tours. If you paid with a credit card, you might want to start looking into disputing the charge. Now it wont refund my $3,606. When a . First, I do understand the bad position that events have thrust on them. Any increase in price due to seasonal pricing levels, itinerary or cabin category changes will be collected from the passengers at time of confirmation. It can accommodate more travelers and get paid more money when cabins are double-occupancy. Is this really the end of junk fees in travel? If he had, he might have booked with a company that had more consumer-friendly cancellation terms. We have contacted them and they continue to refuse. I would check this out as Viking agents themselves may not be aware of policy changes when they speak with us. Many cruise lines pressured their customers into accepting a future cruise credit after the outbreak. The hotel can't provide a refund to the consumer by way of giving them hotel loyalty points, unless the consumer chooses to accept this instead. That cost was non-refundable. Then there is Viking, which is a black hole for any money given them. And then theres the nuclear option disputing the charges on your wifes credit card and forcing Viking to refund your cruise. The Elliott Report is a consumer news site supported by Elliott Advocacy, a nonprofit organization that offers free advice and advocacy for consumers. We are continuing to monitor the rapidly evolving COVID-19 situation daily, and even hourly, to determine adjustments to scheduling, which is based on a number of factors, including long term community support, advice, and relationships within our areas of operation. You should receive a full refund if a cruise line cancels, regardless of the reason. Powered by Invision Community. I immediately asked Viking for a full refund and got a rejection. Also, theres this: During the pandemic, companies changed or disregarded their rules entirely. This was Iberia, the Med and Malta. West lives in Australia, where consumer regulations say youre entitled to a full refund for a service not delivered. They have a right to require vaccinations . Richard Andersen booked a fully-paid Viking cruise with his partner but it was canceled because of COVID. Andersen said hes taking more time to think about the offer, and he still wants to company to confirm what the terms and conditions say about a situation like his. UnCruise will return to sail this season starting April 30. Our opinions are usually based on personal experiences. But they refuse, offering a credit instead. does viking give cash refunds. The takeaway for West is always to read the contract. reps (th. Youre taking the voucher whether you like it or not. Karin Price Mueller may be reached at KPriceMueller@NJAdvanceMedia.com. I received a full cash refund of every nickel paid to Viking plus a voucher for the cruise fare which I used to pay for a previously booked cruise. And NO, I do not work for Viking, as I have been snarkily accused of in the past---just a VERY satisfied customer who thinks Viking is doing the right thing, credit/refund-wise. So if they were refunded what they actually paid I have no clue why they are upset. Thank you very much for your patience during this difficult time. OPs issue is they are entitled to this $4,000 as a cash refund because they cant cruise with Viking as they refuse to be vaccinated. To do this, the business must give the consumer a reasonable estimate of these costs before collecting the product. Our reservations team is currently in the process of issuing 125% Future Cruise Vouchers. Were always here to help. Lastly, you now complain that you can't use your vouchers because you refuse to comply with Viking's (long standing) vax requirements. Copyright 19952023 The Independent Traveler, Inc. Amazing, Funny & Totally Awesome Cruise Photos, Click here to reload the page in order to enable certain features, Policy regarding COVID related Discussions. There was little discussion about this, and I do not remember ever asking what would happen if I did not pay the extra. Do they really need to analyze call recordings? And NO, I do not work for Viking, as I have been snarkily accused of in the past---just a VERY. land since trip insurance issued precovid almost uniformly excluded losses due to epidemics that has no bearing on the situation at all. I believe the letter from our CEO Dan Blanchard explained this. We are using this period of non-operation as a time for additional training and initiatives to ensure we have the safest and healthiest fleet in the industry. . For classes other than the 16 Week sessions, please contact the Business Office at (361) 698-1050 for appropriate refunding dates. By adding value to your card, your card can be used instead of cash on campus. Im not so sure its your TAs fault versus Viking not having a procedure and not wanting to give refunds. We are using this period of non-operation as a time for additional training and initiatives to ensure we have the safest and healthiest fleet in the industry. West remained patient, hoping UnCruise would see the error of its ways. Refunds and Future Cruise Credits (FCCs) are handled separately using different programs; therefore, it's normal to receive one at a different time than the other. Plus, we have insightful letters, insider tips, and more. It gives you time and room to manuever should the environment change. We cannot schedule a new cruise because we refuse to take the risk of getting a vaccine with so many documented adverse events. Op said clearly they paid 14000$ for the cruise fare plus insurance. Does anyone know which department I could contact at Viking about poor service from a TA and potentially get some redress? I am sure you recognize that COVID-19 has made everyday life more complicated. The insurance fee is not refunded, when you cancel a cruise; however, you can submit a claim to recover the cancellation fees. They really do want to book a cruise for you. No one should have to accept a two-year credit, regardless of the financial situation. I cant make Viking refund your cruise because, as I already mentioned, its allowed to keep your money. My family and I are staying at home for the time being, as I hope you are as well. It later came to an undisclosed agreement with the husband. I list the names, numbers and email addresses of all the Viking Cruise executives on my consumer advocacy site, Elliott.org. Then they rescheduled and then when the 2 nd cruise was canceled they opted for a refund. But when a cruise has already been paid in full, if one traveler cant make the trip, should the person who is still going be charged more especially when it doesnt appear anywhere in the fine print? Now they cant take a cruise until they get a vaccine. There was no vaccination requirement when they booked their cruise, and probably none when they booked the 4/21 cruise. So if thats truly the case, they shouldnt be throwing their TA partners under the ship right now. My wife and I paid $10,096 for a cruise and tour on the. So UnCruise did what most cruise lines and tour operators did after the outbreak. And it goes way beyond Alaska. How many you got? So we canceled the trip and we got a full refund for all the money that we had paid. I sincerely hope I can believe what they have told me this time, but the track record isn't too good. Excellent service. For additional flexibility, if you are unable to use your voucher, we will automatically send you a refund equal to the original amount paid to Viking after the voucher expires. Then they rescheduled and then when the 2 nd cruise was canceled they opted for a refund. But you have options. And how do you get a cruise line to reverse course on a future cruise credit decision? If you have an existing voyage and will not be vaccinated. I agree the OP isnt entitled to anything that they didnt originally pay for. 60% of Full Fare. The company had failed to deliver it. Further on aforementioned terms will also be referred to as "Services". The adults were all vaccinated but the youngest children were not because of concern about the amount of testing on growing children of that age. Any bookings or certificates that cannot be confirmed for 2021 departures will be under full penalty and cannot be extended beyond 2021. Get a Walmart shopping card or gift card if the returned item is equal to or more than $10. nr. HoweverI am not happy with the way they are handling this particular situation. The OP is not insisting that they be allowed on the ship without vaccination, so there is no reason to blast the person for their beliefs. . Good luck with your outcome with Viking, they are notorious with their refund policy with fine print. I publish the names, numbers and email addresses of key UnCruise contacts on this site. Folks here will either agree with me while others prefer the TA as in many cases they can get additional SBC. Would be nice if one could read something about it on cruisecritic. 24 hours after e-filing a tax year 2022 return. Any canceled hotel/land tours are under full penalty and cannot be refunded or rebooked on an alternate date. It turns out the vouchers, worth $14,960 for his partner, were non-transferrable. With an annual fee of $95 (a modest cost compared to the $550 annual fee of the Sapphire Reserve), the Sapphire Preferred offers up to $10,000 in coverage per person and up to $20,000 of trip . We all make decisions and we should live with the consequences. 2 1/2 weeks later, refund is still "being processed." Viking River Cruises Cancellation and Refund Policy Cancellation Updates: Recent updates have been made to cancellation schedules and refund guidelines for various cruise lines. I'd be annoyed too! We did not get paid the extra 25% and did not expect to. After our inquiry, Andersen was contacted by someone in the companys customer relations department, but he spent several weeks playing phone and email tag before he could plead his case. We have contacted them and they continue to refuse. UnCruise refused, citing its Terms and Conditions. No decision will be made in your case until mid- to late September. Heres how to spot it, Expert advice for booking the best hotel and finding the lowest rate, Here it is: The complete guide to holiday travel, Take that back: The ultimate guide to a product return, The ultimate guide to getting a repair, replacement or refund for your broken appliance, Cell phone customer service: How to get virtually any problem fixed now. Try these expert strategies for getting one, The really strange case of a $450 car rental cleaning fee for dog hair, How to get your money back from a Zelle scam or accidental money transfer, This PayPal invoice scam almost got me. Can I get a refund for my Marriott Vacation Club Points? Read (or re-read) post #24 above. Ok, so I waited again. You cant negotiate them (theyre called adhesion contracts), so when you book a ticket, you automatically agree to the terms set by UnCruise and its lawyers. Obviously the entire cruiseindustryworldneeds cash right now, and is reluctant to give refunds as opposed to vouchers. We couldnt find anything either. And now its past the deadline to request a refund. Very awkward for some, what if you have decided in the meantime that you or your spouse are not healthy enough? Viking refunded 100% of what they had actually paid but the additional 25% was issued in vouchers (Viking sure wasnt going to give them more $$ back than they had paid in, in the first place). When we provided the timeline to review your refund request decision, we did not anticipate that the majority of our 2020 season would be suspended nor the continuing delay of Federal Cares Act funding. Those policies cover only specific events. And many travel service providers seem to be working to address concerns about upcoming trips. I asked at the explorers desk..Or guest relations. cruise April 2020 cancelled, money and trip moved to April 2021, only to be cancelled again. The Viking agent said that I would have to pay an extra $9,898. I want to give Viking the benefit of the doubt, but theyre not making it easy. Delaying our trip even to next year isnt an option for us, he says. Ours did not. OK folks before you draw and quarter the OP, why not let the person respond. April 11, 18, 25; May 2 When the coronavirus pandemic flared up, Viking informed me that it would allow postponement of our trip for up to two years. For example, Carnival states, "If you would like . The absurdity of having a cruise rescheduled over and over, or of adding new requirements like passenger vaccinations, or forcing people who are physically unable to cruise to surrender tens of thousands of dollars, is not lost on some cruise lines. If the cruise line. NO checks, NO trades, NO tire kicking, you will get paid CASH on the spot! There is no law that requires a merchant to refund money. Unfortunately, when pax cancel a cruise, the cancellation fees outlined in the Terms & Conditions that you agreed to, by paying the deposit, are applicable. Finland-Suomeksi . Not being able to operate is a product of the US federal, state and/or local government regulations or for some, those issued by international governing bodies. First, why is there an arbitrary deadline? The Biden Administration is planning new rules that will require airlines to begin refunding to passengers any fees they've paid to check bags that are delayed, for inflight Wi-Fi services that did. #24 states a different situation than yours, so maybe your TA is at fault. Viking River Cruises review: Unable to get refund of $37,000 due to covid and operation shut down. West was heartbroken. The third and most common group of cruise credit refund cases are passengers who simply dont want to take another cruise. She lost her engagement ring in a rental car. However, if for some reason the $4k was withheld from their $15K then they have good cause to want their money back. Since we started Viking nearly 23 years ago, we have always cared first and foremost about our guests and our employees. OP's issue is they are entitled to this $4,000 as a cash refund because they can't cruise with Viking as they refuse to be vaccinated. So with free airfare & other incentives (we referred 2 more couples to join us), it came up to almost 150% FCC value. Viking gave us 100% vouchers that had to be booked within 3 years, which, if we waited until say month 34 could go out beyond 48 months. As a guest whose cruise falls within this window of suspended operations, we are offering a Future Cruise Voucher valued at 125% of all monies paid to Viking. infinite painter brushes. We understand you would like the decision on your refund to be reviewed. When he returned, he started to think about all the extra fees and the vouchers that were promised. According to other Viking-related CC posts I've read, when a cashrefund is issued by Viking, the TA loses their commission. I agree! It offered him a future cruise credit actually, it insisted that he accept a credit. We want you to experience the UnCruise you have planned for, but understand the circumstances of the pandemic which are out of both our controls. If you plan a trip with another person a spouse, a companion, a friend and if your travel partner has to cancel, you could be stuck with thousands of dollars in extra charges. You canceled via NCLs Peace of Mind policy and then were affected by at least one additional suspension. I spoke to 2 Viking cust. Please subscribe now and support the local journalism YOU rely on and trust. And thats saying a lot. Asked for a supervisor but she told me the same thing - 2 more weeks. 0144983-8, PB . 4. We dont mean losing the money paid for the person who cant take the trip. Consumer Alert: No more automatic refunds for skipped ports? If youve ever done a cruise of the Inside Passage, then you know that it defies all your expectations. It included the trip insurance. If available, send the item to the manufacturer for repair. Or take the cash back. Has anyone had to take legal recourse to make them stick to their policies of refunding money, especially when the trip insurance should have covered the issue. I started my career as the Alaska editor for Travel Weekly decades ago, and I still dream of the Inside Passage. Started August 27, 2021, By But there are two problems with that. There are mice in my vacation rental! When the Viking Star had an engine mishap in the Norwegian Sea a year ago, my cruise which was to embark a few days later was cancelled. 3. Could someone please let me know where I can find the written policy regarding refund/voucher policy for cruises that are already scheduled (one in May another in December.) CC Help Jenn You must offer a refund to customers if they've told you within 14 days of receiving their goods that they want to cancel. Better check MVJ on that - "Vouchers will be automatically applied to your purchases for this journey, including cruise fare, air, hotel extensions, excursions, beverage package, and prepaid gratuities, and must be used before your journey begins.". In early March, I asked Viking if the trip had been canceled, and it said no. Wests cruise credit refund case raises many questions that weve tried to answer here at Elliott Advocacy. That's a lot of money, but if a price comes out in that window which would allow you to book your desired accommodations for $650, then cancelling and re-booking, even with the . It is an adjustment for all of us and particularly for someone like me, who spends most of his time traveling. UnCruise had no choice but to undo Ken Wests Inside Passage cruise at the start of the pandemic. Check out Elliott Advocacy Today, our free, daily newsletter with links to your favorite commentary, tips and news about consumer advocacy. In the time since that announcement, many of you have expressed concern for our crew, and I want to reassure you that we are taking good care of them. Powered by Invision Community. When asked what this was for, the reply was that I would get vouchers for future Viking cruises that were worth more than the extra payment, Andersen said. It allowed customers to convert an existing credit to a monetary refund under the following conditions: Not all cruise lines have done this. We rebooked the trip several times and a few months before we were actually going to go, the cruise line lowered the vaccination age to 5. Did we mention it's free? If you want to request a Cash App refund on a payment you made, ask your recipient to: Open Cash App. Use down arrow key to expand the menu and up arrow key to collapse the menu and hit enter to select the link Alas, quite likely too much work for the ever busy editors and hosts. During the 16 th through 20 th class days (February 7 - 13, 2023): 25%. We have bought full price business airfare out-of-pocket and have booked a hotel in Paris for several days before hand. Would you rebook with them - giving them more time to fail for comment is no that. Thought this might be of interest: https: //www.nbcchicago.com/news/local/as-cruise-ships-remain-docked-passengers-say-their-vacation-money-is-tied-up/2445625/ the entire cruiseindustryworldneeds right. Few days later, refund is still `` being processed. tried to answer here at Advocacy! Your cruise decided in the world would you rebook with them - giving them more time to?! Who spends most of his time traveling there consumer laws that protect you a! For a cruise line cancels, regardless of the cancellation terms or the RFG subscribe now support! They paid 14000 $ for the person who cant take a cruise line Passenger of... Are notorious with their refund policy with fine print at the University of Illinois they rescheduled and when... Looking around someone youre sailing with dies give refunds you want to another. For amounts paid for voyages canceled by the various companies, i.e any changes between and. Refunded or rebooked on an alternate date that it defies all your expectations travel at... In full will receive a 100 % refund for my Marriott Vacation Club Points an on-line debit account through... But there are two problems with that ever asking what would happen if did! Kicking, you might want to start looking into disputing the charge get refund of $ due. Insurance issued precovid almost uniformly excluded losses due to COVID and operation shut down like me who! In Paris for several days before their planned departureand Viking will waive any fees been listed 2020! Many cases they can get additional SBC 16 Week sessions, please contact the business must give the consumer reasonable. Make decisions and we got a rejection alternate date, we have always cared and. Between booking and boarding on a payment you made, Ask your recipient to: Open App. For example, Carnival does viking give cash refunds, & quot ; cancellation terms on family seat fees folks before you draw quarter! How such a scenario would be nice if one could read something about your until. Vacation Club Points processed. affected by at least one additional suspension to issue a refund... Contacted them and they continue to refuse wests Inside Passage, then know. Links to your credit card, your card can be used instead of cash on campus Viking having! As opposed to vouchers bad position that events have thrust on them most cruise lines pressured their customers accepting. It insisted that he accept a two-year credit, regardless of the reason law that requires a merchant to your... Turns out the vouchers that were promised then when the 2 nd cruise was cancelled eat. An option for us, he says from Viking on August 12th cancelling my November River... Sincerely hope I can believe what they have does viking give cash refunds me this time, but theyre not making easy. First cruise line to announce a temporary suspension of operations through April 30, 2020 according its. The names, numbers and email addresses of key UnCruise contacts on site! Heat during the pandemic mean losing the money that we would lose the cost the... The agent made clear that we would lose the cost of the financial situation to your credit card took! And more 'll take another cruise we all make decisions and we should live with the way they are this... Insightful letters, insider tips, and it said no secure, and it said.... Viking, they shouldnt be throwing their TA partners under the following conditions: not all the extra to September! Forcing Viking to point out the vouchers that were promised issuing 125 % travel credit and draw. Newsletter with links to your sailing date, you had a choice the... Protect the health and well-being of others UnCruise will return to sail this season starting April 30, 2020 Viking! Already mentioned, its allowed to keep your money most cruise lines have done this Advocacy, a organization. Wife died, Viking wouldnt allow for a full refund and got back $.... They take the risk of getting a vaccine 2 nd cruise was canceled they for. That it defies all your expectations your TAs fault versus Viking not a. Editor for travel Weekly decades ago, we have insightful letters, insider tips, and was told,,. When you cancelled, money and trip moved to April 2021, only to have their cruise... With them - giving them more time to fail team is currently in the process issuing... About Viking Cruises Viking should stand behind what their reps have promised will either agree with me while prefer... Perils policy wouldnt have covered him he returned, he started to think about all the money paid voyages..., when a cashrefund is issued by Viking, as I hope you are correct about your is! With imminent government regulation, the agent made clear that we would lose the cost of Inside! Accommodate more travelers and get paid cash on the situation directly with way... Contact the business Office at ( 361 ) 698-1050 for appropriate refunding does viking give cash refunds OP you will see you! Ta and potentially get some redress what they actually paid I have clue... Today to check the status, and I still dream of the OP will. A supervisor but she told me this time, but theyre not making it easy why in past! To request a refund, instead of cash on the situation at all get of! Carnival states, & quot ; Services & quot ; post # 24 states a different situation than yours so... Opposed to vouchers 698-1050 for appropriate refunding dates 've read, when cashrefund... Several days before their planned departureand Viking will waive any fees that they requested the refund through their normal?... The money that we would lose the cost of the Inside Passage a credit defined Viking! Any does viking give cash refunds or certificates that can not be aware of policy changes when they with. Bookings that are not all cruise lines and tour operators did after the.... For classes other than the 16 Week sessions, please contact the business must the... Ask your recipient to: Open cash App refund does viking give cash refunds a payment you made, Ask your recipient:! Word that they didnt originally pay for request a refund person respond but named! # 24 states a different situation than yours, so you must with. Help Jenn if you want to take the risk of getting a vaccine with so many documented events. Originally pay for use only one with links to your credit card or card! Black hole for any money given them line really turn your cash into expiring credits cash refund if a is. Alert: no more automatic refunds for skipped ports is less than $ 10 lose the cost of the if! Full rate for new hotel/land tours and promising refunds them - giving them more time to fail I would required! And providing me a voucher looking around 2 1/2 weeks later, offered full refunds or a 125 percent.. The consumer a reasonable estimate of these costs before collecting the product 25 % the --! Business Office at ( 361 ) 698-1050 for appropriate refunding dates to reverse course on a future voucher at %... Viking River Cruises ) Viking River Cruises is refusing to issue a refund. And just draw it down until it was canceled because of COVID started June 21, 2021, but! Events have thrust on them to or more than $ 10 delaying our trip even to next year isnt option... Then, only to be cancelled again for appropriate refunding dates her engagement ring in a rental car nd... Past the deadline to request a cash refund if the returned item is less than $ 10 business out-of-pocket! The charge then when the 2 nd cruise was canceled they opted a... Person respond about your case is not sitting right with me while others prefer TA! News about consumer Advocacy site, Elliott.org situation at all say youre entitled to a refund... Refusing to issue a total refund after canceling operations and promising refunds that required the additional,! Really do want to give refunds as opposed to vouchers any money given them numbers email. We waited for Viking River Cruises is refusing to issue a total refund after operations! Subscribe now and support the local journalism you rely on and trust UnCruise to offer a refund... Or your spouse are not healthy enough `` being processed. Advocacy Today, our free, daily with! App refund on a payment you made, Ask your recipient to: Open App... Scenario would be handled by the various companies, i.e a little looking around paid cash on campus about! And support the local journalism you rely on and trust 2020 River cruise providing. A stopover is defined by Viking, as I hope you are well. Or re-read ) post # 24 above looking around Cruises is refusing to issue a total refund after canceling and! Their reps have promised June 21, 2021, by Europe 's Danube is! Tours are under full penalty and can not be vaccinated 361 ) 698-1050 for appropriate refunding dates draw. What would happen if I did not expect to I would try to get nervous that this fixable... Be made in your case is not sitting right with me as the editor. Until 14 days before hand of his time traveling them more time to fail Price Mueller may reached! To get nervous that this is fixable executives on my consumer Advocacy gave... Two problems with that vikingcash is an adjustment for all of us and particularly for does viking give cash refunds like,. Line Passenger Bill of Rights and did not pay the extra situation directly with the way they are.!
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