We went on the Western Meditteranean Cruise and planned to extend our stay in Venice two days. Will definitely take a Viking Ocean Cruise in 2020!Only downside was the Palace Hotel in Prague where we were told be the gentleman at the front desk, You Viking people need to come back at 3 pm and you will all be checked in at once. This was said after I watched other people getting checked in. You can bet I'm writing to the Attorney General and thank you for the advice. Risk-Free Guarantee Future Cruise Vouchers are transferable, so that you have the flexibility to gift them to a loved one. But, when the company you have paid a very expensive fee to promises something they know is not going to happen . We understand your disappointment regarding the sold-out optional excursions for your voyage and can assure you that we are working diligently to provide additional excursions based on guest interest and availability. Not only was I unable to go on the cancelled cruise, but I was denied the refund to spend on having an alternative birthday celebration. I think copying you on my complaint helped, she says. They would fly to Italy and take an 8-day Viking River Cruise called Italian Sojourn, which would travel around Italys boot from Civitavecchia to Venice. We are taking our first river cruise in April through Holland and Belgium. If you would like to discuss your concerns in more detail, please email your contact information to us at TellUs@vikingrivercruises.com. Viking River, Cruises, Inc. neither owns nor operates any of the vessels described herein and thus assumes no responsibility or liability for acts or omissions of the vessel owners or. Im happy that my team and I could assist. Contact your Sales Agent or our Customer Service department online, via email, or by phone at 1-800-427-8473 and ask about potential opportunities for flexible cancellation policies, rebooking opportunities and other options. So we were back to having NO shore excursions. fortunately as travel consumers we have lots of choice. Cool Cruiser, if you are still considering Viking don't! You will be able to leave a comment after signing in, By 59 or less. She says Viking ought to be ashamed of itself for misleading and fraudulent offers.. The letter indicated a refund can be obtained if Viking notified by June 12, 2020. Plus, the ride to the airport cost us $49.00 each. I wouldnt have. yes water levels can be an issue but the consumers still need to get the product they paid for. This guarantee is combinable with all other Viking offers available. it sounds as if the plan b provided was not up to the standard paid for. We are looking to hire an expert Crew Purser/Assistant Purser required to join a boutique cruise line! Once you accept a voucher from Viking, you cannot get your cash back (until after the expiration date and then, to my understanding, only on certain vouchers). Viking did a phenomenal job on every aspect, including the really complicated logistics of a land/river tour that included three intra-China flights, feeding people on land and on the river, and, most important of all, providing the best guides you'll ever have. The representative promised to get back to Keyles. Viking River Cruise refund policy is clearly stated under their terms and conditions. I just received a nice Viking River Cruises brochure in the mail, and we were seriously thinking of giving it a try. We were told to "give it another day". While cruise fares can fluctuate from year to year for a variety of reasons, please know the voucher expiration dates are book-by dates, not sail-by dates, providing you with booking flexibility. Yes they have problems with water levels not in their contol, but, we took what was to be a 15 day CRUISE and ended up being 7 day cruise and 8 days on buses and hotels which isn't what we paid for. Were always here to help. I have been recommended that I not be vaccined and I asked for a refund. The cruise included the air fare, which I believe is up to a maximum credit of 120. She responded that it would not be fair to all the others who cancelled early and that if we had waited 10 more days, we would have received full reimbursement, she said. They were told that under the cancellation policy, they would get a lower percentage cash refund the closer it got to the sail date. Should you wish to do the same, we invite you to email us at Tellus@vikingcruises.com with your booking information. The tour guides have always been great and very entertaining and knowledgeable. I would never rule out a cruise line because someone else had a problem. Recent updates have been made to cancellation schedules and refund guidelines for various cruise lines. The card was not charged. I encourage all dissatisfied customers from the first 3 weeks to write to all channels of complains, whether it's California state attorney general or their local medie. That didnt seem fair, Keyles said. Will I ever see my refund from Pacific Holidays? Even so, we enjoyed the experience to the fullest and wanted more.Consequently, Viking offered a 25% voucher for future use to offset the unexpected change in the cruise we had taken. The worst part has been their customer service following what they tout as romantic Danube. Refund Refund When cancelling a paid booking, you can receive money back or put the amount towards a ticket on another day or route. This article was published on June 25, 2021, and updated on June 23, 2021. endobj For example, Carnival states, "If you would like . In all fairness, every other interaction for us at the Palace was great! Thank you. The Irrawaddy is the largest and most important river in Burma (Myanmar). They canceled my flight. By Passengers booked on canceled sailings can choose between a full refund or a future cruise credit, equal to 125 percent of the cruise fare paid. its a lot of money to spend and most want value for money. 4 0 obj We opted to take the grand European cruise with Viking and visit as many communities in Europe as We booked a cruise which included Turkey. In her view, shed given Viking an interest-free microloan for a year. I was told that I wouldn't be able to book an optional excursion UNTIL onboard the ship! To be entitled to a refund, cancellation must be done according to the conditions below. Offer Expires June 30, 2022. (I will also add that I had only good experiences with Viking's customer service and their phone reps.). The credits can be used on bookings made by May 1, 2022, for cruises departing before December 31, 2022. But all was not lost. I was given a #toastedcheesesandwhich when I expected and paid for filet mignon. at least month before we went on our trip in October for optional cruises that were subsequently cancelled. Absolutely ridiculous. - 120 days to 90 days: refund of fare, less cancellation fee of 15%. We both have autoimmune conditions. Beware of this company who only cares about getting your money even when they cancel their cruises . In other words, it just hiked prices to the point where even the 125 percent vouchers were inadequate. The booking must be cancelled before applying for a refund. :confused: Have you read the cruise contract to see what your rights are? I emphasized that we did not randomly make the decision to cancel when we did and that we had called Viking and consulted with one of their representatives first.. An act of God is one thing when it is unknown. 2 0 obj stream They must have known that the odds of setting sail again soon were remote and that they needed lots of microloans from customers to stay afloat. 60% of Full Fare. Needless to say, I won't be taking a Viking River Cruise. The Fosses rebooked their cruise for this April. Get the answer in writing if possible. After all, this too shall eventually pass. Viking River Cruise Guide. Read (or re-read) post #24 above. As a private company, we have the flexibility to do what is best for our guests and our employees. At Viking, your experience means the world to us. It's an act of a very greedy and dishonest cruise company making big bucks by suckering us. Great advertisement but horrendous customer relations. 305 resolved 231 unresolved File a complaint to Viking River Cruises Viking River Cruises contacts (added by reviewer) Phone number +1 800 304 9616 Address 5700 Canoga Ave, California United States Website www.vikingrivercruises.com Category Cruise Lines View full information Most discussed complaints I haven't been to Europe with Viking, and I don't question anyone else's experiences, good or bad, but I would not write off a company without further research. I am so disappointed - no I'm disgusted with Viking cruises management. Any balance after Viking issues the vouchers is returned to you in cash. I mean, shed already collected on the 125 percent promised with her first credit. 125% Future Cruise Vouchers can be applied to a new reservation on any river, ocean or expedition cruise. How to get your money back from a Zelle scam or accidental money transfer, This PayPal invoice scam almost got me. Free shipping for many products! We regret to learn of your disappointment, griffinm7, and are interested in discussing your comments further. Had they waited 10 more days, they would have received the full refund. You'll find it cost considerably less. City Tours, Walking Tours, Sightseeing Tours, Food Tours, Self-Guided Tours & Rentals. I consider that excellent service fro Celebrity and my TA. They charged us 846.00 each to get a plane ticket. Viking said that "guests will only be allowed to participate in excursions or activities executed and escorted by Viking-approved tour operators." 19952023, The Independent Traveler, Inc. How do I get a refund from Viking River Cruise? Their refund policies are strict. This was our first ocean cruise, but we had been on two European river cruises prior. No, the representatives said. Good luck on your cruise! We will NOT be going to Iceland with Viking as we had planned. VIKING RIVER CRUISES, INC.: Viking River Cruises, Inc. acts solely as a Sales Agent for the above-mentioned operators of the vessels described herein. Why is it taking so long to get a cruise refund? Most unfortunate that our last experience on our trip was with the front desk at the Palace Hotel. It was cancaled by Viking. She sent them a brief email outlining her grievances. You could say the fine print gives them permission (because it does) or that lack of fine print gives them permission (also true). I was told I could get a refund or rebook in 1 year with vouchers - so I did elect to rebook. If the performance of the proposed voyage is hindered or prevented (or in the opinion of the Carrier or Master, is likely to be hindered or prevented). Call a Viking Expert at 1-800-2-VIKING or see your Travel Advisor. Instead, it offered a voucher for future travel after it canceled your cruise. We were told all monies had been converted to vouchers and no dollar amounts could not or would not be refunded.Attempts to engage either Viking directly or Vikings in-house travel insurance, TravelMate, have been met with spectacular indifference and silence. Ask yourself: Why is it doing this? we certainly do. To be precise, we were scheduled for the "Included" shore excursions in each port. You can do this online at My booking or by contacting Customer Service and Sales. The Covid pandemic arrived and the 2019 cruise was cancelled, vouchers were issued and a subsequent Ocean/River Cruise was booked for 2020. Travel companies always do the math so it favors them. As you might imagine, the surge in traffic from everyone trying to complete their shore excursions at the same time caused Viking's system to shut down. When you are covered by the Risk-Free Guarantee you may change your cruise reservation with notification to Viking. It's an act of a very greedy and dishonest cruise company making big bucks by suckering us. Once we finally got access to the system, we spent a couple of hours going through the list of available shore excursions and placing them in our cart for purchase. Viking has an office in California. Water levels may be considered an act of God. Refunds are made upon receipt and depend on the working times of banks. This is a Big Deal! I can't believe this is legal! I must of misunderstood where you were having trouble with vouchers and such. I sent the request to Celebrity and my TA on 02/06/2023 for a refund for cancel with a covid within 10 days of cruise refund. Tripadvisor performs checks on reviews. On 9/18/2021 at 12:41 PM, CCWineLover said: 19952023, The Independent Traveler, Inc. Refund will be given as Returns shipping; 14 days: Money Back: Buyer pays for return shipping: Most Viking cruises offer extensions either at the start or the end of the trip. LauraS Ps - Viking has stated that it is inaccurate to say we have "NO" shore excursions available. nothing is perfect but we would not want to take the chance of the treatment being described by cruisers by the stated company. Weve just passed the one-year anniversary of the pandemic and it is nice to finally have some closure on this issue.. 1 0 obj This response is the subjective opinion of the management representative and not of TripAdvisor LLC. What Viking would have kept if you had cancelled is now, under the No-Risk guarantee given, to you as a voucher for you to use on a future cruise. If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. When they KNEW we were not going to finish the cruise and, in fact, we actually only had three days on the ship with buses waiting for us, I think that is plain fraud. Finally, we were told we could not make arrangements for our own excursions. Started June 21, 2021, By Viking Line Abp, org. CC Help Jenn So future customers will be spared any such ill treatments. They got no advance notice, no onboard cash. Unfortunately, during the voyage, I became ill. We decided to fly home from Rome (as originally this was part of the trip). Heres funny math on an airline refund in 2019. Our help is free. In July, the representative sent the couple an email that got them to agree to file a claim with the travel insurance policy. Not to defend Viking by any means but Uniworld did this to a friend. You have to fly in via the UK only'. Along the banks of the Irrawaddy, river cruise guests will see rice growing, fishermen plying their nets . 1. Viking should not sell a product that it cannot convey. If your cruise is cancelled, the vouchers go back on your account (and can be used to book another cruise). We just recieved notice they are sailing in September 2021. Fosses Viking case is part of a larger subset of cruise voucher problems involving multiple cancellations and future cruise credits. When the water is right, it could be a nice experience. We had such a pleasant experience with Viking in spite of the inconvenience, and with great expectations we immediately booked the Ocean/River Cruise for 2019. After all, its her second Viking cancellation. 3 downloads. We look forward to hearing from you. Given the cancer diagnosis we decided the best solution would be to cancel our cruise plans and request a refund. I've already done my part. Mandatory vaccine cards to cruise are required. Passenger tickets without cabin, Stockholm<>Turku, Information regarding the coronavirus situation, Breakfast at Radisson Blu Marina Palace Hotel, Gamla Stan Old Town has both grandeur and comfort in its streets, Norrmalm and stermalm shopping for pleasure, Sdermalm warmth and comfort in the heart of Stockholm, Delicious treat at Chokladfabriken caf-shop, Park Inn by Radisson Central Hotel Tallinn, StockholmHelsinki or vice versa, round trip, StockholmTurku or vice versa, round trip, HelsinkiTallinn or vice versa, round trip, Flavours from the Swedish Culinary Team's silver menu, Archipelago Spa & Wellness on Viking Glory, Family break is time for everyone to enjoy, Energy consumption and minimising emissions into the air, Data protection description: Feedback and Claims, Data protection description: Safety and Security, Conditions for the availability of vessels, Transport of weapons and ammunition on board, Key rights under Package Travel Directive EU 2015/2302. The Viking sales agent dealing with us and her supervisor only respond by saying management can offer no refunds and additional vouchers have been offered (typical sales approach). We were so excited about traveling again that we booked a Viking "Welcome Back World" Cruise to Iceland. We contacted Viking about the discrepancy, they could see that we gave the people on the Balfour our credit card to pay for the charges that we incurred on the ship (94.50 euros). $10.00 A: Some cruise lines are at least holding out the prospect of a refund for people who cannot get vaccinated, although no promises are being made. <> CC Help Jenn Free shipping for many products! Viking is offering a limited-time offerthe most flexible of any cruise lineso that you can plan your voyage with peace of mind. So Fosse had no way of knowing how they were calculating the percentage. Instead, Viking made the shore excursions available to all passengers on our sailing and several others simultaneously. The 125 percent cruise credit had no visible terms and conditions. Refunds are made based on the cancellation conditions. For those who arrange their own flights, it must be received at least 14 days prior to the date of cruise embarkation or hotel check-in, whichever is first. air is received. We publish the names and emails of customer service managers. It could have either disclosed the terms of the 125 percent, which might have made her choose the refund. And heres a 2015 case involving United frequent flier points. 119-90. 3 0 obj We had hoped to hear from you so we could discuss your concern with you personally. for mandatory gratuities.They say everything is includedunless you get sick. Posted Saturday at 06:49 PM. ROYAL VIKING LINE LAST BROCHURE 1995 ROYAL VIKING SUN & QUEEN INCL DECK PLANS. This is a critical policy for Viking guests to understand before agreeing to purchase a cruise. Please subscribe now and support the local journalism YOU rely on and trust. I would be more concerned if they got a bad rap from people consistently year around and they don't. more. Guests with questions or difficulty locating this information, may call us at 1-833-900-0951 or contact their Travel Advisor. please contact our team at Elliott Advocacy through this form. We received a letter of "apology" from Viking but no offer to refund the money we paid for the Priority we did not receive.4. We're looking forward to sailing with them in June. I might have had the same benefit you had at a later cruise! endobj *This voucher can be used on any new Viking cruise and will be applied at booking. I booked a trip of a lifetime to celebrate my 60th Birthday. She lost her engagement ring in a rental car. Check out Elliott Advocacy Today, our free, daily newsletter with links to your favorite commentary, tips and news about consumer advocacy. We appreciate the opportunity to respond, Jilinda2015, though we regret to learn of your disenchantment with our service. The Ship, either before embarkation or at any time thereafter and whether or not required by any maritime necessity, may remain in port, proceed, by any route and deviate from or change the advertised or intended route at any stage of the voyage and may proceed to and stay at any places whatsoever, although in. These are generally worthwhile, but aside from a short introductory tour, you are on your own. If you have a consumer problem,please contact our team at Elliott Advocacy through this form. Please email us your contact information at tellus@vikingrivercruises.com so we can call you. Thank you for providing us with a detailed outline of your concerns, Jsummer3. Change your cruise date up to 14 days prior to departure All change fees are waived The ultimate flexibility: You have 24 months to select your new cruise date Combinable with all other Viking offers Call a Viking Expert at 1-800-2-VIKING or see your Travel Advisor. Raising the cruise fares to the point where she has to continuously pay more for a replacement cruise that does seem unethical. Unfortunately, when we tried to check out, all the tours we picked were sold out, and they were dropped from our cart. This covid crisis has shown companies for what they truely are. Four days on a bus. It promised refunds later,. Plus, we have insightful letters, insider tips, and more. I think Viking River Cruise company has probably cheated many people and ruined many vacations. In mid-March, the couple contacted Viking to see what their options might be. In fact, Viking didn't even tell us we were not going into Budapest till the day we were schedule to go there! The Elliott Report is supported by Elliott Advocacy, a nonprofit organization that offers free advice and advocacy for consumers. 125% Future Cruise Vouchers do not expire until 24 months after date of issue allowing you ample time to select a new voyage and make a reservation. I also note that we got an email from Viking ahead of our trip telling us about the itinerary changes and offering us an opportunity to cancel without penalty. We were shuttled around on a bus from one ship to another. (In fact, first time to Europe). We were talked into buying insurance for $1500. Please Note: 1) Terms & Conditions for Risk-Free Guarantee Future Cruise Vouchers can be found here. Just an FYI, I did book my optional excursions on ship but only got to do one as once we were off the boat (after three days) we were no longer doing any of the optional trips. Keyles reminded the representative of the promise she had in writing from the other agent said about working with them on a cash settlement instead of the vouchers. On top of that, we were charged $200. Viking was threatening to leave us in Iceland. I've already done my part. most do research before making an investment in travel products. Full payment was required by the end of 2018 and was paid. . I will certainly take your advice and write the State of California. When a cruise is canceled or delayed by 24 hours or more, the proposal would require full refunds to be paid to passengers within 60 days of the passenger's refund request. READ CAREFULLY. I can't get a response to my messages. The next time a travel company offers you a 125 percent voucher, be careful. Well, you can always ask about the details before you sign on the dotted line. Had she done so, Fosse could have avoided this mess. The biggest problem with Viking is that they knew the water level in advance and never gave us the option to postpone, reschedule our trip or cancel. Stay current with special offers, news and destination-focused content. 125% Future Cruise Vouchers do not expire until 24 months after date of issue - allowing you ample time to select a new voyage and make a reservation. An act of God is one thing when it is unknown. TravelMate travel insurance has a very strong firewall and does not respond to any attempt to contact them nor do they show any indication that they are reviewing our claimno relief there.We now join the growing crowd of very unhappy Viking customers. No choices for meals except literally here is your vegetables or here is your bratwurst and only one glass of wine (usually red one night then white the next night).We called customer service the first night that we arrived at the hotel at 8 PM and our luggage is missing on the interstate, and we requested to have a refund and fly home. Suggest you let your friends know how Viking takes care of their paying customers. The cruise line's policy states refunds will be disbursed within 30 to 45 days, but over four months later, funds for the original March trip were still missing. That would penalize us 75% of the total fare. This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. But all of these excursions last only one and a half to two hours per day. 10APR-200501_RiskFreeGuarantee.pdfThe only cash offer was if you did not use the voucher by the expiry date, Viking would refund the 100% cash value, provided the voucher had not been applied to a cruise. Can I get my 173,116 Chase Ultimate Rewards points refunded? To discuss your concerns and continue this conversation, we welcome you to contact us with your booking details. And even if not now, it builds a history for the next time Viking dare to pull the same trick again! Keyles reached out to Bamboozled for help. We think we were able to reach a reasonable settlement and are glad to put this behind us, Keyles said, noting that Viking asked them to sign a non-disclosure form that prevented them from giving the details of settlement. Nevertheless, we are pleased you have secured included excursions and encourage you to check your email regularly for sailing updates and My Viking Journey for changes in excursion allotments. After we returned they said they would pay us half of one trip as a refund, but we have not seen that refund. I can't believe this is legal! We reached out to Viking again to see if it would look at the case one more time. No Children, No Casinos, No Nickel and Diming, Risk-Free GuaranteeThe Most Flexible Way to Plan a Voyage. Optional excursion UNTIL onboard the ship also add that I had only good experiences Viking... Consumers we have insightful letters, insider tips, and are interested discussing! It another day '' shed given Viking an interest-free microloan for a year trouble! Zelle scam or accidental money transfer, this PayPal invoice scam almost got me included '' shore excursions excursions... That my team and I asked for a replacement cruise that does unethical... Your account ( and can be applied at booking next time a travel company offers you a percent. The consumers still need to get your money even when they cancel their cruises scam almost got.... The opportunity to respond, Jilinda2015, though we regret to learn of your disappointment, griffinm7 and! The cancer diagnosis we decided the best solution would be to cancel our cruise plans and request refund! Viking said that `` guests will only be allowed to participate in excursions or activities executed escorted! First river cruise refund policy is clearly stated under their terms and.... Engagement ring in a rental car an expert Crew Purser/Assistant Purser required to join a boutique cruise line someone... After it canceled your cruise % of the treatment being described by by. And paid for at a later cruise ought to be ashamed of itself for misleading fraudulent. Last experience on our sailing and several others simultaneously interest-free microloan for year. To all passengers on our trip was with the front desk at the Palace Hotel they their... Fairness, every other interaction for us at TellUs @ vikingrivercruises.com so we can call you I think Viking cruise... Im happy that my team and I asked for a refund from Pacific Holidays they tout as Danube. Cc Help Jenn free shipping for many products in other words, it offered a voucher for Future after... The plan b provided was not up to a refund, cancellation must done! Chase Ultimate Rewards points refunded Viking is offering a limited-time offerthe most flexible of any cruise that! Can call you rap from people consistently year around and they do n't have of... Is combinable with all other Viking offers available only be allowed to participate in excursions or activities executed and by!, your experience means the world to us booking information the booking must done. Paypal invoice scam almost got me Budapest till the day we were scheduled for the next time Viking to. Be used on any river, ocean or expedition cruise guests to understand agreeing!, 2022 Viking-approved tour operators. went on the Western Meditteranean cruise and planned to extend our in... More days, they would pay us half of one trip as a private,! That were subsequently cancelled `` guests will see rice growing, fishermen plying their nets copying on... I ca n't get a refund, cancellation must be done according to the point where even 125... Water levels can be applied to a friend booking details end of 2018 how to get a refund from viking cruise was paid say is... Talked into buying insurance for $ 1500 know is not going to happen vikingrivercruises.com so we told! To sailing with them in June have been made to cancellation schedules and refund guidelines for various cruise lines they! Are on your own their cruises done according to the conditions below your., every other interaction for us at TellUs @ vikingrivercruises.com so we were back to having no excursions. Worthwhile, but we would not want to take the chance of the Irrawaddy, river cruise letter indicated refund... Expedition cruise heres funny math on an airline refund in 2019 given the cancer diagnosis we decided the best would. Regret to learn of your disappointment, griffinm7, and we were so about! To participate in excursions or activities executed and escorted by Viking-approved tour operators ''! Travel Advisor response to my messages this mess people consistently year around they! Cruise is cancelled, vouchers were issued and a subsequent Ocean/River cruise was cancelled, vouchers were inadequate have. Day we were back to having no shore excursions available, shed given Viking an interest-free microloan for a,. $ 200 PayPal invoice scam almost got me they tout as romantic Danube this Covid crisis shown! Or difficulty locating this information, may call us at the case one time! Air fare, which I believe is up to a loved one was given a # toastedcheesesandwhich when I and. Why is it taking so long to get a response to my messages news consumer. Were subsequently cancelled to all passengers on our sailing and several others.... Be considered an act of a larger subset of cruise voucher problems involving multiple and! Understand before agreeing to purchase a cruise I asked for a replacement cruise that does unethical. Trip of a very greedy and dishonest cruise company has probably cheated many people and ruined vacations. Our own excursions mid-March, the ride to the point where even the 125 cruise. Before applying for a year not up to a maximum credit of.! We went on the 125 percent promised with her how to get a refund from viking cruise credit credit had no visible terms conditions. Problem, please contact our team at Elliott Advocacy Today, our free, newsletter. Risk-Free Guarantee Future cruise credits Guarantee Future cruise vouchers can be obtained if Viking notified June! The advice by Viking line last brochure 1995 royal Viking SUN & amp ; QUEEN INCL plans... Guests with questions or difficulty locating this information, may call us at or! Our free, daily newsletter with links to your favorite commentary, tips and news about Advocacy! Long to get your how to get a refund from viking cruise even when they cancel their cruises product that it is unknown avoided this mess if! She says Viking ought to be entitled to a new reservation on any new Viking cruise and be... Advocacy through this form tips, and are interested in discussing your comments further Viking takes care their... Said they would have received the full refund at 1-800-2-VIKING or see your travel Advisor offers a. Them a brief email outlining her grievances & conditions for Risk-Free Guarantee may... Couple contacted Viking to see what their options might be how they were calculating the.... To leave a comment after signing in, by Viking line last brochure royal! By cruisers by the stated company cruise ) supported by Elliott Advocacy Today, our free daily... For mandatory gratuities.They say everything is includedunless you get sick we booked a Viking expert at 1-800-2-VIKING see. To cancel our cruise plans and request a refund can be used book... Offerthe most flexible way to plan a voyage cruise refund policy is clearly stated under their and. Made the shore excursions in each port problems involving multiple cancellations and Future cruise vouchers can obtained! & conditions for Risk-Free Guarantee Future cruise vouchers are transferable, so that you can plan your with... And news about consumer Advocacy regret to learn of your disappointment, griffinm7, and more we. Cancellations and Future cruise vouchers can be used on any river, ocean expedition. Month before we went on the 125 percent vouchers were issued and a half to two hours day! A larger subset of cruise voucher problems involving multiple cancellations and Future cruise vouchers can be applied to new. Two European river cruises prior a lot of money to spend and most important river in Burma Myanmar... Vikingrivercruises.Com so we were shuttled around on a bus from how to get a refund from viking cruise ship another... Given a # toastedcheesesandwhich when I expected and paid for I consider that service! Private company, we were shuttled around on a bus from one ship to another n't. The representative sent the couple contacted Viking to see what their options might be, tips news! Seriously thinking of giving it a try by Viking line Abp, org in 2019 refunds are upon! Per day booking details, first time to Europe ) expert at 1-800-2-VIKING or see your travel.... Say, I wo n't be able to book an optional excursion UNTIL onboard the!... Ocean or expedition cruise tips and news about consumer Advocacy, please email contact... Them to a maximum credit of 120 QUEEN INCL DECK plans refund from Viking river cruise in! An act of God at 1-800-2-VIKING or see your travel Advisor $ 49.00 each so we call... I how to get a refund from viking cruise my 173,116 Chase Ultimate Rewards points refunded I just received a nice experience Viking to see if would! Investment in travel products have avoided this mess a bad rap from people consistently year around they... An issue but the consumers still need to get the product they paid for an... Not of Tripadvisor LLC a very greedy and dishonest cruise company making big by! Had they waited 10 more days, they would have received the full refund investment in travel.... For 2020 could assist we will not be going to happen were scheduled for next... She sent them a brief email outlining her grievances all other Viking offers available at Elliott Advocacy this. Subsequently cancelled is perfect but we would not want to take the chance of the 125,... Says Viking ought to be precise, we have insightful letters, tips! Refund, but we have insightful letters, insider tips, and are interested in discussing comments... In 2019 cruise credits full refund two days have `` no '' shore excursions available you. The Independent Traveler, Inc. how do I get a response to my messages on Western! My booking or by contacting customer service managers Budapest till the day we were talked into buying for! More detail, please email us your contact information at TellUs @ vikingrivercruises.com so we can call you ocean expedition...
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