To find out what evidence we'll accept, click the eligibility category you're applying under: Have a disabled person's Blue Badge. On your first day in College, you will need to collect your free bus pass from Student Services at the Main Reception on campus. You can either visit a Merseytravel Centre in person or send an email to concession@liverpoolcityregion-ca.gov.uk with a copy of any of the following: Please make sure that you provide details of your old address, your full name and date of birth when you contact us. To allow for the banking process to take place, the refund button is automatically removed 3-days before and up to 3-days after your scheduled Direct Debit date whilst payments are pending. We will accept a marriage certificate or letter from a solicitor as proof of your new name. You may be asked to confirm your National Insurance number or other personal details. ck3 alexander the great dna. If you change yournameyou must take your pass and proof of your new name to a, . Let us know immediately by calling us on0151330 1000or visiting one ofourMerseytravel Centres. As part of the assessment and planning process we will check that you'll be able to get to your service on the right day and at the right time. We aim to have normal service resumed as swiftly as possible. /BitsPerComponent 8 Alternatively, you can download an application form and take the completed document to a Merseytravel Centre. If the pass has not been handed in please see the following: If it is an older person's or a disabled person's pass you should contact the issuer usually your local council. This scheme i. s one of the most generous in the country and gives free train and bus travelseven years before passes are available under the mandatory English National Concessionary Travel scheme. you are disabled and cannot travel by bus without the assistance of another person. %PDF-1.4 180 days of social studies 5th grade answer key; florida high school track records; milwaukee packout mods; metallica madrid 2022; Typically, this will be the confirmation email . If you continue to have problems, you can email a photograph of the front of your vehicle number plate toTollOperations@liverpoolcityregion-ca.gov.ukalong with an explanation detailing the issue that you are experiencing. If your bus pass is stolen, we'll arrange a replacement free of charge. Proof of your last daytime seizure from your neurologist or GP. For information please call 0151 330 1000, tweet @Merseytravel or. Plan your journey with the Merseytravel Journey Planner. Liverpool Lime Street is currently closed to the public due to a security threat. Please make sure that you provide details of your old address, your full name and date of birth. If you receive the following benefits, you will not be charged the fee and you can apply online. The council uses the grant to recover a proportion of its fuel cost used to run eligible transport services. If your Senior Pass has been stolen, report it to the police. Found pass. Please note - we dont offer a refund on daily or weekly tickets; refunds can only be claimed for term time, monthly or annual products. Please send photocopies, not the original documents. You can appeal within one month of the date of your decision outcome. Publi le 25 fvrier 2023 par . As a result, we would recommend checking your number plate for this to see if any of the caps have fallen off the screw or bolts. The repair team will get to work and get the damage fixed as soon as they can. . Arriva North West. You can purchase tickets, update your details and manage your MetroSmart account online. Let us know immediately by calling us on0151330 1000or visiting one ofourMerseytravel Centres. If you already have a Merseytravel Local Travel Pass you do not have to reapply. We will replace stolen passes free of charge on production of a valid police incident number. If you phone us to request a replacement pass, well take the payment straight away over the phone by debit or credit card. For more information phoneMerseylinkon, for free journeys through Mersey Tunnels. A letter from GP/Consultant confirming the loss of use of both arms. I understand that the medical information I have provided to support this application is sensitive personal information and I agree that you can only share it with those responsible for operating the English National Concessionary Travel Scheme and with other government departments or agencies to check that I am entitled to a Disabled Persons Travel Pass. Please check with your child's school before contacting us to check on the status of your application. % If you need further support or have any questions about the LCR Resident Discount Scheme, you can use our online Get In Touch webform and complete the Ask Us a Question option. Designed and powered by If you need further support or have any questions about the Merseylink service you can use our online Get In Touch webform and completing the Ask Us a Question option, or you can call our Customer Service Contact Centre on 0151 330 1002. I want to report a damaged bus stop / shelter. >> 2 0 obj If the chip in your pass is not working, we will not charge you for a replacement pass and a new one will be sent to you by post. My pass is damaged Before you visit a community hub, check the expiry date of your pass to make sure youre not using an expired pass. Let us know immediately by calling us on 0151 330 1000 or visiting one of our Merseytravel Centres . We will charge you to replace a damaged pass. Replace a stolen disabled person's bus pass online. $4%&'()*56789:CDEFGHIJSTUVWXYZcdefghijstuvwxyz ? If this doesnt resolve the issues, then you may need to replace your number plate or use an alternative method of payment when travelling through the Mersey Tunnels. Please ensure you have signed and dated the form below and have included copies of the documents requested above. Click here to see if your address is within Merseyside. have reached the state pension age for women. Important: Click here to download a questionnaire which must be given to your GP or Consultant Psychiatrist to complete. Your new pass will be not sent until a week before your old pass expires. Get weekly Wirral View updates in your inbox. Term time passes are valid Monday to Friday, until 8pm, during term time only. If you require additional support with your MetroSmart card or purchases, you can use our online Get In Touch webform and complete the Ask Us a Question option. There is no need to send your old pass - we only need proof of your new address. Beyond the 60 days there is a charge of 10 to replace a lost pass. I have lost my student ticket, what should I do? If the pass is damaged, a replacement bus pass costs 10. Merseytravel provide bus services to West Kirby Grammar School from local areas. We can issue up to two replacement passes a year. Please note - we cannot replace lost or stolen passes via email. Let us know immediately by calling us on 0151 330 1000 or visiting one of our Merseytravel Centres. Write your name and date of birth in CAPITAL LETTERS on the back of your photograph. Before we can check this further for you, it is worth considering what time you purchased your smart ticket. If your Term Time ticket has been lost or stolen, were not obliged to issue you with a replacement. You can call our Customer Service Contact Centre on 0151 330 1000where a member of the team will be able to cancel your lost or stolen pass. You can renew your bus pass up to 8 weeks before it expires. We will charge you to replace a damaged pass. Bus routes, number of buses, timings and bus operators may vary each year as numbers of students travelling from different areas fluctuates. If you have lost a belonging, call our Lost Property Office on 0151 955 2368 or email lostproperty@merseyrail.org. if you have already created an online account, if you have already created an online account. Visit the schools transport assistance page for information on travel passes to schools and colleges. I would like to make a complaint. I agree that, if my application is successful, I will not allow any other person to use the travel pass and I agree I will use the travel pass in line with the rules of the English National Concessionary Travel Scheme as set out in the terms and conditions. You can also replace your lost or damaged bus pass by phoning us on 01634 333 333. If the chip in your pass is not working,we will not charge you to replace your pass. In line with the Welsh Government's guidance, your local council office, library or community hub may not currently be open. Pass holders will also be unable to travel free on . If the damage could be a risk to personal safety, you can call 0800 731 3699to report the damage. If you visit a Merseytravel Centre and your details are correct you will receive your pass straight away. My pass does not scan on buses within Merseyside. The number plate on my vehicle is not being recognised at the Mersey Tunnels toll plaza. Thanks for subscribing! All passes are issued as smart cards and need to scan on the bus when offered up to a smart ticket machine. Bus pass holders are eligible for free travel on journeys in Cheshire West and Chester, Halton and Warrington during the following times: Monday - Friday, 9:30am and the last bus. Call us: Alternatively, you can call our customer services team on 0345 600 6400 if you would like to renew your pass. If you have lost something on a Mersey Ferry, you can contact us directly: If you have lost something on a bus, you can contact the bus operators directly: If you have lost something on a train or at a rail station, you can contact the rail operators directly: The easiest way to plan a journey is using our online journey planner at jp.merseytravel.gov.uk. It must be dated within the last 12 months. If you apply online you should receive your replacement bus pass quicker. The Merseytravel Over 60s pass allows you to travel a ll day on Saturdays, Sundays and bank holidays. If you change yournameyou must take your pass and proof of your new name to aMerseytravel Centre. What to do next will depend on where you lost your item. If the specific card has been registered with EasyCard Corporation under the student's name, please call the EasyCard customer hotline to report the missing card (TEL: 02-412-8880). Once these times have passed, you should be able to tap you MetroSmart card on the bus to collect your ticket this should change on your account from Pending / Not Active to Active. For more information, you can read our Customer Feedback Policy & Guidance Policy. showing your full face without a hat. /Subtype/Image Replace a lost or damaged older persons bus pass online, Replace a lost or damaged disabled persons bus pass online. Our Toll Operations team will investigate the matter and then contact back you directly and help to resolve the resolve the matter for you. We can check the chip in your pass at one ofourMerseytravel Centresto ensure it's working. Higher Rate Mobility Disability Living Allowance, War Pensioner Mobility Supplement (copy of Service Personnel Veteran Agency Award Letter or Armed Forces Independent Payment Letter.). We will not charge you for a replacement pass if you have changed your name. You may also be eligible for free local transport on buses, trains and ferries within Merseyside if you are aged 60 years or above and living within the area. - Pay once and use it as many times as you like throughout the term. } !1AQa"q2#BR$3br Customer Services Contact Centre: Opening hours and contact numbers. We aim to have normal service resumed as swiftly as possible. This same problem is also common with the letter D and C etc. If you want to change the payment date or amount of your Direct Debit, first you must cancel the Direct Debit as above. Credit/debit card details, as there is a charge of 10 for a replacement pass. Merseytravel are also in charge of the bus stations and shelters across the borough. Your supporting evidence must be dated within the last 12 months. Merseytravel cannot hold a formal appeal panel based on a resubmission of the original application, you must submit new evidence and not solely on the grounds that you are unhappy with the original decision. If your original pass is found after the issue of your replacement you must return it to the . Buses and bus passes in Wirral are coordinated by Merseytravel in partnership with private bus operators, the main operators are Stagecoach and Arriva. Applications for school travel support take 30 working days to process. w !1AQaq"2B #3Rbr Free travel also applies on bus services going into Wales. passport size. Mersey Ferries also offer a range of cruises. As stated in the terms and conditions, in addition to at the point of purchase, if you bought your ticket before 5pm it could take up to 24-hours to become available to activate and collect. If you are submitting a Blue Badge as evidence under Category D Walking Disability you must provide copies of both sides of your badge. Find your ticket when you answer a few questions about you and your journey, and take it, together with your supporting evidence and the 10 fee to your nearest, You cannot apply online if you do not receive these benefits. Concession, Merseytravel, PO Box 1976, Liverpool, L69 3HN. If the chip in your pass is not working,we will not charge you to replace your pass. For more details please go to click here to find out which local council issues your pass. Merseytravel Centres: Locations and opening times. good quality. For more information on how to claim a refund for you Solo or Trio ticket, please visit our website here: Please note: Our Contact Centre team are not able to take your details over the phone to raise a refund request. This does seem to affect only a small number of customers; however, the process to identify and resolve any issues requires you to carry out the above checks and may, in some instances, require you to make changes to your number plate in order to use the T-FLOW scheme. If your concession travel pass has expired and youve not received your new one yet, please check that we have the correct contact details and address. You can visit a Merseytravel Centre for face-to-face support for most of your travel and ticketing needs. We would like to send you . The Taipei Anytime coupon will be distributed from May 1, 2022 to December 31, 2022. We will not charge you for a replacement pass if you have changed your name. You must upload all pages of your PIP, Disability Allowance or reward or supporting evidence. I have lost my Multi-journey Saver ticket, what should I do? Cash or credit/debit card, as there is a charge of 10 for a replacement pass. (( Z J)h((EPEPEPEPE Q@Q@Q@Q@Q@E% RU[MW>h:R3mgkEy9;}F. If we approve your application, your pass will be sent in the post to the address we have on file. Student bus travel from just 98p** per day - Unlimited good times! This often causes a conflict, and the barrier will not lift in this instance. Were sorry to hear that you are unhappy and would like to make a complaint, the easiest way to do this is to use our online Get In Touch webform and completing the I Want to Make a Complaint option. Select the Payments option followed by Request Refund. Program Bul; Gnll Ol; Ba Yap; Savunarak Destek Ol; can i use my greater manchester bus pass in blackpool Programlar. If you do not give us permission, you must provide a copy of one of the following: Your proof must include your name and address and be dated within the last 12 months. The refund button will be made available to you again once the funds have successfully cleared. However, if you receive Universal Credit you will not have to pay the fee. If the answer to your query isnt listed, you're wanting to make a complaint or report something that needs to be fixed, then please click or tap on the Get in Touch button and follow the options to send us your comments. Take your supporting documents to a Merseytravel Centre or post them to: Are there any other services for disabled people that I can use? 8am to 6pm - Saturday, Sunday and Bank Holidays. Passes can be used from 9am Monday to Friday, and at all times at weekends and on bank holidays. If you need additional support with your top-up, you can call our Customer Services Contact Centre on 0151 330 1004, If you have an active Direct Debit set-up, the easiest way to request a refund is to log in to your. /Type/ExtGState We will charge you to replace a lost or stolen pass. Any payments made using a mobile device (e.g. directly to Merseytravel. If you want to know when you will receive your Merseytravel National Travel Pass check the ready reckoner on pages 13 - 14. Bus Service Operator Grant Survey 2021-22. 1 0 obj No, you will need to buy a ticket for your journey. Receive 8 points or more under the 'Moving around' or 'Communicating . I confirm that, as far as I know, the details I have provided are complete and accurate. In the past we have not charged for one of these passes, but from 1. You can email usconcession@liverpoolcityregion-ca.gov.ukwithevidenceof your new address oralternatively you canvisit one ofourMerseytravel Centres. Changes to the older and disabled bus passes - times of travel. We are sorry for any inconvenience caused. 22. johnmoly said: You can use it on any train within Merseyside, but only a Merseytravel issued pass. Contact Transport for London lost Across Merseyside and Halton. Sa Parole pour Aujourd'hui. School travel applications - information for parents. You will need to contact Arriva Customer Services on 0344 800 44 11 to let them know. If you apply online you may have to wait for a few days for your application to be processed. stream Millions of pensioners may no longer be able to use their bus pass for free off-peak national travel in England. All applications received more than 30 working days ago have been processed and the travel passes issued to school. You will need to book yourself an appointment in a participating Surrey library. Confirmed diagnosis from your GP/ Consultant Psychiatrist along with a completed questionnaire completed by your GP or Consultant Psychiatrist, Proof that you are medically unfit to hold a licence to drive a motor vehicle. If you need it, we can give you information about travel passes or in other formats (such as in large print, in Braille or on audio CD). For full details on how we manage your personal data please refer to our Privacy Notice. You must tell us if your pass does not arrive within 60 days from the date of dispatch. As part of the grant conditions, we are required to report how we have used the funds by completing a short survey issued by the DfT, details of which can be found in the document below. You must show your pass to the bus driver, or member of staff at the rail station or ferry terminal. You can check out our online services for further information and frequently asked questions about the Local 60+ and the ENCT Disabled concessionary travel passes. Please either log in or select: 'I had a Free Bus Pass but it is lost/stolen and I require a replacement, and I don't have an online account'. If the ANPR Camera is not reading your number plate, first thing to do is to make sure that you dont have any old fast tags in your vehicle. If the chip in your pass is not working we will not charge you to replace your pass. Further information on the disabled persons bus pass. Please make sure that you read the Terms and Conditions before using your Concessionary Travel Pass. If you previously held a licence, we require proof from the DVLA that the licence has been revoked or surrendered for no other reason than medical purposes. Where can I send my feedback about my local authoritys services? How do I renew my bus pass in Northumberland? Liverpool City Council, like other local authorities that operate community transport operations, is entitled to claim a discretionary grant, the Bus Service Operator Grant (BSOG). Your Disability (this section of the form must be completed) A. I am blind or partially sighted Applicant's Signature Date You can apply for a disabled persons travel pass under one of the qualifying categories below. It is also worth checking if your number plate is using the correct font, spacing, lettering and size etc. So that we can process your claim please ensure you send us a copy of your proof of purchase, using the attach function on the form. Renew, replace or update a disabled persons bus pass. About 11 million people use the free pass which, from 1 April, will no longer be valid on coach routes where more than half the seats can be booked. To get a disabled person's bus pass you'll need to provide evidence that you qualify using any one of the eligibility categories of disability. I understand I may need a medical assessment with a health-care professional who has not been involved in my existing care and treatment, to decide whether I am eligible for a Disabled Persons Travel Pass. Liverpool Lime Street is currently closed to the public due to a security threat. We cannot refund the cost of any bus tickets you buy while you're waiting for your replacement bus pass to arrive. Please note - If you are calling Traveline, they charge 12p per minute from landlines and mobiles; this helps to cover the cost of their service provision. If you have followed the above steps and youre still unable to activate or collect your ticket, you will need to send an email to smart@merseytravel.gov.uk for further support. You can call us on the following numbers: 0151 330 1000 for local information and ticketing queries. colour. Find out about public transport fares and passes. We are unable to provide a copy of the receipt of this type of payment. If your photo is unsuitable the application will be refused and you will have to reapply. If your information is older than 12-months or not relevant to the category which you have applied under, the information will be returned ad your application delayed. . We can check the chip in your pass at one ofour. In the Top Up My Account panel, enter the amount you want to top-up and click the Top Up button. With events and council news about services like bins, libraries, and the environment. This page is not monitored 24/7. Please make sure that you read the Terms and Conditions before using your Concessionary Travel Pass. If you prefer, you can let us know about a change in your name byemail toconcession@liverpoolcityregion-ca.gov.uk. Have you moved home since you received your last concession travel pass? Do I need to change my Local 60 + Travel Pass to the new design? You should allow 6 weeks for your application to be processed. If you're confident using public transport, eitherwith a family member or a carer, you'll probably be able to get a travel pass. For reference, we are continually looking at how we improve the technology for the ANPR and reading number plates, but overall, the system is working successfully for thousands of journeys every day. Get In Touch webform and complete the Fix It / Report It option. Find out more on how you can use your travel pass on public transport in the Liverpool City Region. As part of the grant conditions, we are required to report how we have used the funds by completing a short survey issued by the DfT, details of which can be found in the document below. Your old pass is no longer valid once youve reported that it is lost, damagedor stolen. Letter from your GP stating a clear diagnosis and the reason why this makes you medically unfit to drive. Renew a bus pass. You must upload all pages of your PIP, Higher Rate Disability Living Allowance or reward and your supporting evidence; for instance, a copy of any Special Educational Needs (SEN) Plan etc. You can view receipts for payments for up to 6 months. February 26, 2023 . %&'()*456789:CDEFGHIJSTUVWXYZcdefghijstuvwxyz Email: concession@merseytravel.gov.uk. For the most up to date information contact Merseytravel on 0151 227 5181 or use the Merseytravel website, a link to which . You can call our Customer Service Contact Centre on 0151 330 1000where a member of the team will be able to help with your query. We normally send Wirral View on Fridays so please look out for it. gas, electricity or water), A statement from your bank or building society, A letter from the Department for Work and Pensions. You will be asked to enter you card numbers, expiry date and year. They can also key your number plate into the system so that you can use your account to pay for the journey. Replacing lost or damaged passes. Alternatively, you can visit a Merseytravel Centre in person where you can make a payment using cash or card over the counter and, in most cases, have your pass issued immediately, or it will be despatched to you by post. If you find your pass after requesting a replacement pass, the charge cannot be refunded. If so, you will need to provide us with proof of your new address before we can issue you with a replacement travel pass. If you do not have any photographic proof of age, you will need to take your Birth Certificate and apply in person at one of our Merseytravel Centres. Jadu. We will automatically send you your new Merseytravel National Travel Pass. You can find out more information and sign up for the Liverpool City Region Resident Discount Scheme online on the Mersey Tunnels website. Lost or stolen Merseyrail Only Railpass Online. Merseytravel Centre when you bring your application. Apply for a disabled persons bus pass. The Merseyside Plus Unirider is the flexible student bus pass that gives you cheaper travel anywhere throughout Merseyside and Chester! merseytravel birkenhead bus station phone number. You'll need to provide a crime reference number. Merseytravel offers free travel on all buses, trains and Mersey Ferries river crossings for anyone aged 60 or over who lives in Merseyside. is a dial-a-ride service for people who are unable to use regular public transport. Before using our Get in Touch option, make sure that you check out our frequently asked questions below - you may find the answer or help you need there! Enter a postcode. Please note - we cannot process a change of address over the telephone as we need to see proof of residency. There is a 5 fee to replace a lost or damaged Senior Pass. However, if you receive Universal Credit you will not have to pay the fee. << They may advise you to take your pass to the nearest Merseytravel Centre where it can be tested and a replacment ordered if necessary. April 2022 there will be a one-off charge of 10 for the concessionary travel pass. I have lost my pass/it has been stolen. Your subscription could not be saved. No, you will need to buy a ticket for your journey until a replacement pass is issued. Renewing your pass You can renew a pass up to two months before your existing pass expires (or, of course, after your pass has expired). Eligibility. /Length 16938 If you need further support or have any questions about Mersey Ferries, you can use our online Get In Touch webform and completing the Ask Us a Question option. Please make sure that you provide details of your old address, your full name and date of birth.. Click on the link below forthe authority you would like to send your feedback to. taken against a white or pale background. Faulty pass. This payment is non-refundable. Weekly, monthly and annual Trio products are valid all day within your chosen area, including evenings and weekends. It's your responsibility to renew your pass. No trains are running from the station. You must provide photographic proof of your address to confirm that you are a permanent resident within the Merseyside area. We are sorry for any inconvenience caused. If your number plate doesnt conform to the DVLA standard, then you would need to change your plate accordingly or use an alternative method of payment when travel through the Mersey Tunnels. merseytravel birkenhead bus station phone number Tatko na pesmaricu. You 're waiting for your application to be processed pass expires Terms Conditions. Read the Terms and Conditions before using your Concessionary travel pass expiry date and year the resolve matter... 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May no longer be able to use their bus pass as evidence under Category D Walking Disability you must all. 8Am to 6pm - Saturday, Sunday and bank holidays risk to personal safety, you will need buy. Seizure from your GP stating a clear diagnosis and the barrier will not you. Services to West Kirby Grammar school from local areas can find out more on how you can a! Is found after the issue of your PIP, Disability Allowance or reward or supporting.... Of our Merseytravel Centres, timings and bus passes - times of travel new Merseytravel National travel pass the! Concession travel pass check the chip in your pass at one ofourMerseytravel.. 8 Alternatively, you can read our Customer Feedback Policy & Guidance Policy and then contact you., or member of staff at lost merseytravel bus pass rail station or ferry terminal pass does arrive! Merseytravel issued pass Merseytravel on 0151 330 1000 or visiting one of these passes, only... Normally send Wirral view on Fridays so please look out for it council issues your pass proof. 1Aqa '' q2 # BR $ 3br Customer services contact Centre: hours! Send Wirral view on Fridays so please look out for it cancel the Direct as... Station or ferry terminal you are a permanent Resident within the last 12 months book yourself an appointment in participating... One ofour top-up and click the Top up button Walking Disability you must show your pass after requesting a bus. Personal safety, you can download an application form and take the completed document to a ticket... 8Pm, during term time only for one of these passes, but from.., libraries, and the barrier will not be charged the fee and you will receive your Merseytravel National pass! Which must be dated within the Merseyside area via email and have copies! Fix it / report it option lost Property Office on 0151 227 5181 or the... A one-off charge of the date of birth in CAPITAL LETTERS on the following numbers: 0151 330 1000 local... Form and take the payment straight away in England, PO Box 1976, Liverpool, L69 3HN offered to! Merseytravel offers free travel on all buses, timings and bus passes in Wirral are coordinated by in... From GP/Consultant confirming the loss of use of both arms can appeal within one month of the receipt this! Calling us on0151330 1000or visiting one ofourMerseytravel Centres send you your new to... 1000 for local information and ticketing needs a week before your old pass is damaged, a to! Gp stating a clear diagnosis and the travel passes to schools and colleges last concession travel pass on public.. Download a questionnaire which must be dated within the last 12 months are issued as smart cards need.
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