UPS will then establish a time frame for the pickup at no cost to you for the shipment or scheduled pickup. A: No, you do not. Credits accessories, and/or manuals (i.e. store to collect and remember to bring your ID and copy of the order confirmation email. Refunds will appear as a credit on your billing statement according to your card provider. charges are not refundable under this offer. Crteil. We accept VISA, Mastercard and Discover. Never use harsh cleaning solutions such as window cleaner or household detergents which can be corrosive and damage your glasses. If an identical pair is unavailable a substitute Buy now, pay later with Klarna, Affirm or Paypal eyewear Back to all A: Currently this option is not available. We will take the utmost care when manufacturing and mounting lenses into their frames, however occasionally a frame may be damaged. Do not put your glasses on a surface with the lenses facing down as this could scratch the lenses. A new frame must be sent in at no cost to Luxottica Lab Services. Shop New Styles at Shoe Monea. Can I still submit a service request? LLS Provider Print On Demand UPS Shipping Label Instructions. Select Collect In Store option in the cart and choose a store from the list for the delivery of your WHAT IS NOT COVERED BY WARRANTY (examples): Normal wear and tear (scratches or pit marks on sun lenses ), Any damages caused by accident, abuse, neglect, shock, improper use or storage of product, Damage caused by chemicals (hair spray, cologne, window cleaner, alcohol, etc), Damage caused by unauthorized modifications or repairs. We only accept returns on items purchased from ray-ban.com, items purchased from Authorized Ray-Ban retailers must be returned to the place of purchase. applies: Subject always to the Australian Consumer Law and any other applicable law -. Got feedback on our new website? Luxottica Leonardo Del Vecchio 1935-2022 WE ARE a market leader in the design, manufacture and distribution of fashion, luxury, sports and performance eyewear A place called Luxottica WHY WE ARE UNIQUE: OUR BUSINESS MODEL From design to customers BRANDS Know our brands THE MAKING OF EYEWEAR A journey through style OUR HISTORY be used in conjunction with any other offer or discount. First Time Free Remake To get a proof of purchase, please visit the retailer from whom you purchased your frames. View Terms & Privacy. Do not leave your glasses on the dashboard of your car, or anywhere else that will expose them to very high temperatures, which could damage the coatings or distort the plastic frame. Per Colorado law, the retail delivery fee applied at checkout to orders shipped to Colorado is non-refundable in the event of a return. Please allow up to 5 business days for the credit to show on your account. We guarantee every transaction is 100% secure. quality and the failure does not amount to a major failure. within 30 calendar days of the issuance of the Return Authorisation Number. Luxottica guarantees its sunglasses against damages due to defects in the materials and workmanship during a two year period from the delivery date of the product. Securely package item(s) in original packaging (including documentation, manuals, warranty information, For prescription orders, please allow up to 10 days for manufacturing after we receive your prescription. Refunds will be issued either a credit/debit card or gift card depending on your original payment It does not cover damages caused by misuse or negligence. California. This means that the lens protects your eyes from UVA (aging damage) and UVB (burning damage) rays up to 400 nanometers. made by State On Call Pickup Fees are to be billed to the UPS account number E66619.. Returns Policy for purchases made in-store at Oakley: Change of Mind: (in . More. Here are the details: Order changes will not be allowed if replaced at no charge due to lab errors or defects in workmanship. 101 Greenwood Industrial Pkwy McDonough GA 30253. When you have an order ready to be shipped to Luxottica Lab Services,please follow these steps to ensure quick service: NOTE: Please be sure to record your tracking number in case you need to reference order with Customer Service. LUXOTTICA LIMITED WARRANTY (*) Luxottica products (sunglasses, optical frames, goggles and prescription lenses) are the result of a unique combination of design and quality excellence. First, they are very difficult to contact. use a traceable and insurable shipping method. (Saleable condition is the exact condition in which you received your items.) Purchases made in store warranty claims can only be made in an Oakley store. Provide the tracking number found on the provided Return Service Label. Please note: We do not manage defects related to prescription sunglasses, lenses and frames or Optical Eyeglass frames on this portal. will provide you a refund based on your original method of payment. In the rare instance that your patient's own frames are misplaced, you will be contacted with the following options to complete your order: If the frame is still available for repurchase Metro areas: 1st February You are entitled to Securely package items as we are not responsible for any items Were always happy to see people preparing for watery adventures. Retailers may, at their discretion, provide additional warranty conditions, that are not covered by the Luxottica Limited Warranty. Once Prescription has been sent or uploaded, please allow additional days for your prescription glasses Our customers have 45 days to return their items. Our dedicated team will review your prescription and send it to our lab. is placed to upload or email customercare@oakley.com.au with your prescription before the order will be (ALL WARRANTY CLAIMS ARE SUBJECT TO A CASE BY CASE EVALUATION). to a Printing a Shipping Label Log onto EyeMed's online ordering portal. In If you have any questions, please send an email to ProSite@oakley.com. If a subsequent (fourth) remake is required after private pay pricing has been incurred, that job will be free of charge. Luxottica will not replace any prescription lenses that were fitted in the returned product. 30-Day Return Period (other than Electronic Products). Expect exclusive offers, news and top content. Return Authorization (RA) Number Required. Please visit https://www.costadelmar.com/en-us/repair-program (for Costa) orhttps://www.nativeyewear.com/en-us/limited-warranty (for Native) to apply for assistance in those countries. Please ensure you have provided a valid script with pupillary distance and expiry date payment and They are not suitable for: Use only original accessories and spare parts. And we totally understand. All the frames produced by Luxottica comply with European Directives 93/42, 89/686 and with the REACH (Registration, Evaluation, Authorisation of Chemical) regulation about the presence of chrome and nickel materials. Our Distributors. Call UPS at 1-800-742-5877 to schedule the pickup. Your exclusive Oakley Pro Site employee pricing is available anytime at Oakley.com. Follow the guided procedure and print out the pre-paid return label that you will receive through email within 1 business day of your request and attach to the box. purchase Luxottica Retail. not to Oakley Custom Products This company is horrible. This applies for an unlimited number of times unless otherwise indicated: LLS is unable to accept the following frames. conditions. Get glass now for just $. a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or or damage. If you need additional support or assistance, please visit our Return Request page and provide your items (s) and order details or contact us at 866-472-9226. It Q: If my eyewear is outside of the warranty period, can I still submit a service request? All products must be packed in delivery missed delivery, Your proof of purchase which includes the UPC number and/or SKU should also help to identify the model. Metro areas: 1st February Copyright Luxottica Group - P.IVA 10182640150 - All Rights Reserved. An error has occurred, please try again later, By clicking "SIGN UP", you agree to receive our emails for information on the latest brand stories, products, promotions View a company's locations by country, city, postal code, and address. Please visit our Service Portal and start a Service Request by clicking on one of the following links: RAY-BAN SERVICE REQUEST OAKLEY SERVICE REQUEST Costa del Mar requestBULGARI REQUESTAll other brands service request. Provider will supply an invoice showing wholesale cost for purchase of frame less any discounts. Receive free shipping on all orders placed on Oakley.com Australia. Luxottica will be responsible only for defective prescription lenses of own production. Please check with your retailer if other customer care programs are available for you. Please write order number on outside of package. FINAL SALE items are not eligible for returns. Contact 4 ? A: After submitting a digital service request, you should receive an update within 5 business days. The broken frame will be returned with your completed order. Unidade Alphaville Av. You will have the ability to select your preferred shipping method. Rinse your glasses with warm water and gently wash them with a mild soap, avoiding all types of solvents or alcohol. point (Exceptions: See AR exceptions). Apparel, Footwear & Accessories Return Address: Luxottica Greater South Pacific PO Box 230 Horsley Park NSW 2175, Australia Phone: 1-800-414-011 e-mail: customercare@oakley.com.au . We do not accept American Express, gift cards, vouchers or cash. Warranty covers prescription eyewear against breakage due to material or workmanship defect for 2 years. Only available to be used once per original purchase. method. By checking this box, I provide my signature consenting to receive recurring automated promotional and personalized marketing text messages from Costa Del Mar at the cell number used when signing up. The level of protection from sun radiation for sun lenses is indicated as a category and type of filter (number + letter) on the temple of your sunglasses, where the model code is found. Your browser appears to have javascript disabled. We cannot including loss You're a few clicks and taps away from getting the full MVP treatment. Pack item(s) in the original packaging including any documentation, accessories and manuals received with the product - make sure the package is secure and that the contents do not risk being damaged during shipping. Additional fees will be charged for any product missing the original box, packaging material, contents, Segment height and other measurement changes, Non-Adapt changes (in lens style or material), Change inframe with a corresponding change in prescription, Sport frames other than Oakley sport frames with Oakley authentic lenses, Notch mounts other than with Oakley authentic lenses, Frames with step bevels other than with Oakley authentic lenses, If frame is still available for repurchase-. Over 45% of our employees live and work in North America. Please refrain from supplying these frame brands/types with your order. For any other topics, please refer to the contact details as specified on the Contacts section. Headquarters: 2150 Bixby Road, Lockbourne, OH 43137. All frames should be grouped into one shipping container. Remake requests submitted to the lab 180 daysor more after the original Rx order date will be charged at the full private pay pricing. A credit card is required to cover all costs associated with replacement parts, service charges, and processing fees. Directions Advertisement. 2-year (24 months from the date of purchase) Limited Warranty coverage against manufacturing defects in material or workmanship. receive Apparel, Footwear, Accessories You may also contact one of our distributors. Minimum online purchase of [[AMOUNT_FOR_FREE_SHIPPING]] or more before tax and shipping. So please have your eyewear on hand: Once we receive your request, we will contact you within 5 business days to confirm that your eyewear is covered under warranty or otherwise to provide you other repair/replacement options. Metro areas: 8th February a third-party retailer, the damaged pair and warranty cannot be processed through an Oakley store. Ultraviolet radiation is very harmful to our eyes, so protection in your eyewear is very important. of screws. Your browser is currently set to block cookies. Call us now! Exceptions for Anti-Reflective Coatings above. Where credit card was not used, Print a copy of your Order Confirmation form from ExClaim (the online claims system). Metro areas: 8th February A:No. Tender the carton to the driver. . Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. Luxottica warrants that the purchased product is free from manufacturing defects for a period of 24 months from the date of purchase. (*) More complex assessments could require more time. The damaged glasses will be Reordering a set of Return Labels Call Luxottica Lab Services at 1-855-522-4545 damage. If your order does not meet the warranty retainedby Pro Site purchases are not eligible for free shipping. conditions. If a breakage involving patient owned frames should occur, you will be contacted by our LLS Customer Solutions Center representative. offer. You can also clean them with a microfiber cloth and a cleaning solution specifically for eyewear lenses. Not Covered Under Warranty We will send you an estimate for the cost to repair or replace your product. marketing to be eligible for this offer. date of purchase. See our. This is either in store or if the original, unmarked packaging including any accessories, manuals, documentation and registration that was Copyright 2022 Oakley, Inc. All Rights Reserved. Regional areas: 27th January Msg frequency varies. If instead you have not an account and ordered as guest, visit, https://www.costadelmar.com/en-ca/track-order#/, https://www.canadapost-postescanada.ca/information/app/fpo/personal/findpostoffice, https://www.canadapost-postescanada.ca/track-reperage/en#/home, Free Standard Shipping within the United States and Canada. 10/2/2019 Gary C. Can I still submit a service request? order. This location provides After Sales service within the United States and Canada, for the following Luxottica proprietary and licensed brands: Ray-Ban, Oakley,Vogue Eyewear, Persol, Arnette, Giorgio Armani, Emporio Armani, Armani Exchange, Alain Mikli, Barberini, Brooks Brothers, Bvlgari, Burberry, Chanel, Coach, Costa Del Mar, Dolce & Gabbana, Native, Oliver Peoples, Polo Ralph Lauren, Ralph Lauren, Ralph, Prada, Miu Miu, Scuderia Ferrari, Starck Eyes, Tiffany, Tory Burch, Michael Kors, Valentino and Versace. If you have specific requirements or seek information on the purchased products and services to the consumer provided by our brands and our sales channels, visit the CUSTOMER CARE section, COPYRIGHT 2020 LUXOTTICA GROUP P.IVA 10182640150 / All Rights ReservedSubject to direction and coordination activity by EssilorLuxottica S.A. 712 049 618 R.C.S. Once your order is shipped, you will receive a confirmation email specifying what carrier was used replacement (exchange) or refund for a major failure and for compensation for any other reasonably 1800 414 011Monday-Friday: 10am to 7pm (AEST). All products being returned under this offer must have a Return Authorization number in order for a Keep an eye on your texts now youll be the first to know about all things Costa. Our customers have 45 days to return their items. Here are the details: CostaDelMar.com orders can be shipped within the United States, Puerto Rico, Virgin Islands and Canada. With prolonged wear and tear, your eyewear can lose shape and need fixing. For special materials such as wood, leather, fabric (i.e. All remakes due to defects in the following anti-reflective coatings will be provided for the time frame noted, as measured from the original Rx order date. foreseeable loss Customers must present to an Oakley store in the country of See T&Cs. Good things take time | Choose our new Green Shipping Service for free, 20% off custom styles for a limited time only | Design your own Ray-Ban, Up to 50% off select styles | Don't miss our end of season sale. A copy of the original invoice, packing slip, or lab ticket must be returned with the lenses. We want to make sure you get the perfect pair of Costa Sunglasses, which is why we offer Free Standard Shipping over [[AMOUNT_FOR_FREE_SHIPPING]] and Free Returns on qualifying CostaDelMar.com orders. PLEASE NOTE: we will process inquiries and questions related to Governance matters ONLY. If additional services are requested by the provider, the provider will be billed at private pay pricingfor the difference in value between the original job and the remake job. This will also include future service offerings such as mirror and slab off. Address: 100 Greenwood Industrial Pkwy McDonough, GA, 30253-7522 United States See other locations Phone: ? However, we do not guarantee their return and will not offer replacements in the event that demo lenses are not returned. Crteil, People, the real driving force of Luxottica, The responsible management of the supply chain, Responsible Management of environmental topics, Procedure for related parties transactions, Procedure for the management of the Inside Information, https://www.costadelmar.com/en-us/repair-program, https://www.nativeyewear.com/en-us/limited-warranty, To purchase parts for all other brands, follow, Delamination and/or peeling of sun lens coating, Premature flaking or deterioration of frame coating, Defective prescription lenses manufactured by Luxottica, Any damages caused by accident, abuse, neglect, shock, improper use or improper storage of product, Damage caused by unauthorized modifications or repairs, direct viewing of the sun or solar eclipses, protection from UV rays from artificial light sources (e.g. Get started with the help of our store team. Do not use paper towels, dirty or abrasive cloths which could damage the lenses. We will give you 50% of the price you paid towards an identicalpair* Within 30 days of receipt of your order, you may return a pair of qualifying Costa Sunglasses or Costa Gear in its original condition with original packaging in new and saleable condition. Besides those required by law (about 10 tests for the product safety certification), Luxottica introduced a wide range of internal performance tests which are far stricter than legal requirements, in order to ensure that its products can withstand any of lifes daily challenges, including extreme environmental conditions. For returns and exchanges, please return to the store of purchase. See T&Cs. We are unable to reimburse a patient for their out of pocket cost for lost or damaged frames. toReplace Your Sunglasses. Dan M. said: This was my first time going to a discounter for eye wear. Oakley Custom Products: 10-13 business days original packaging with a Return Authorization (RA) number and the original order number, we Follow the steps outlined in the above section to return. 6,624,843. Products. The damaged frame will be used for tracing purposes. engraved products are made to the customers exact specifications, so no refunds or exchanges are available VIDIX Visible Dynamics AB Anbudsvagen 69 Taby - 18750 mail: info@vidix.se phone: +46 73 350 33 66 . Oakley products are guaranteed for a period of twenty-four months from the date of purchase against all Luxottica Lab Services - Lockbourne 2150 Bixby Road Suite 200 Lockbourne, OH 43137 Contact Number: 1-855-522-4545 UPS will then establish a time frame for the pickup at no cost to you for the shipment or scheduled pickup. To maintain consistent contact with our stakeholders is a way to fulfill our mission. If this is not possible, we will be happy to assist you! Once your return is received and verified, we will credit your original purchase credit card for the order to be validated and shipped. Read our return policy here. tanning beds). The broken frame will be returned with your completed order. However, it is under review. You will be able to track your return on https://www.canadapost-postescanada.ca/track-reperage/en#/home. Free standard shipping over $200 We want to make sure you get the perfect pair of Costa Sunglasses, which is why we offer Free Standard Shipping over $200 and Free Returns on qualifying CostaDelMar.com orders. Visit any US Ray-Ban store or Lenscrafters store and a member of our team will happily register your refund at the cash desk. COPYRIGHT 2020 LUXOTTICA GROUP P.IVA 10182640150 / All Rights ReservedSubject to direction and coordination activity by EssilorLuxottica S.A. 712 049 618 R.C.S. store purchases you must return to an Oakley store within the country of purchase. Q: Can I submit a service request for my customized Ray-Ban Remix or Oakley Customeyewear? We know the Holidays are a busy period, so all orders made between 11/03/22 until 12/31/22 have an extended return period of 90 days. Luxottica Lab Services assumes no responsibility (financial or repair) for damages that occur to patient owned frames, whether new or previously worn, sent to LLS for processing. Luxottica Greater South Pacific PO Box 230 . Please enable cookies for a better experience. Contact Us. Our change of mind return does not apply if you have broken or damaged the product in any way. Tracking numbers will be provided for all orders. Your damaged glasses must be returned with proof of purchase to any Oakley Retail store in the countryof Oakley customised, prescription and Instructions for printing a return label can be found below. Broken frames brought to our attention more than seven calendar days from date of shipment to you will not be reimbursed. Youll receive a confirmation email when your refund is processed. Thanks for joining; your exclusive Oakley Pro Site discount is available anytime at Oakley.com. Examples of services include: AR upgrades, AR/tint/roll/polish additions, and changes to lens material and/or styles at a greater cost. You must be a member of MVPLoyalty and consent to Returns must be shipped back within 30 days of receiving your items. Return items to the mailing address below (at your expense). THE FOLLOWING ISSUES ARE EXPRESSLY NOT COVERED BY THIS WARRANTY: For ophthalmic eyewear, to the extent permitted by law, Luxottica excludes all liability for repairing or replacing prescription lenses, including where the prescription lenses are damaged or lost due to a product manufacturing defect. For further assistance, please follow the link below. Submit ok Throw a bait and catch a Costa surprise on the 1st day of your birthday month. You must request a Return Authorization number for all products other than electronic products within 30 Q: I dont have a proof of purchase. to customers for a change of mind. country of purchase along with proof of purchase, and we will replace them or give you a refund at your 28037 mail: exciton.luxottica@lasing.com phone: +34 913775006 Sweden . Items purchased on Ray-Ban.com can be returned exclusively to Ray-Ban stores or Lenscrafters official stores. conditions, we cannot accept the return. State that you need to reorder a Return Label Packet for Luxottica Lab Services. Sunglass Hut offers no warranty or breakage Our customers have 45 days to return their items. We will contact you in case additional time is required. For any customer support issues we invite you to get back to where the product has been purchased or, alternatively, a Luxotticas products retailer.On receipt of the returned product, the retailer in cooperation with Luxottica will define the nature of the issue, whether it is a manufacturing defect covered by the Luxottica Limited Warranty, and what remedy you may be offered.For online sales, kindly follow the specific instructions on the e-commerce websites. By Once you have purchased $5,000 of gear, your discount will be deactivated until the following year. The Luxottica Limited Warranty does not exclude or otherwise limit any consumer rights or remedies covered by such consumer protection laws and regulations.In Spain and Portugal, the legal warranty period is extended to 36 months from the date of purchase for products purchased after January 1, 2022. Claim this business (770) 305-7400. We are not responsible for lost or damage packages. Luxottica Group is a leader in premium, luxury and sports eyewear with over 7,400 optical and sun retail stores in North America, Asia-Pacific, China, South Africa, Latin America and Europe, and a Skip to main content Search form Search en it Menu About us Company profile Facts and Figures Luxottica in the world Unique Approach Business Model You can also create your signature look customizing your favorite frame. If the original purchase was Address: 4000 Luxottica Pl Mason, OH, 45040-8114 United States See other locations Phone: Website: www.luxottica.com Employees (this site): Modelled Employees (all sites): Modelled Revenue: Modelled Year Started: ESG ranking: ESG industry average: What is D&B's ESG Ranking? Contact - Luxottica Lab Services Contact Contact Customer Service 1-855-522-4545 or ProviderCare@labservices.luxottica.com Frequently Asked Questions Q: Can I place an order directly with Luxottica Lab Services with Private Pay? The shipping timeframe you selected at checkout will apply once the order has shipped and you recieve your shipping confirmation. Items purchased through Oakley.com.au must be returned to the designated distribution centre. If further processing is performed on the lenses after receipt and subsequently damages the first remake, this free policy is voided. When ordering items with estimated ship dates, your order will ship when the total order is If your product is defective within 24 months of purchase, just bring them back to an Oakley store in the You are entitled Please note that prescription eyeglasses arenot eligible for return in store at the moment. prompt refund. Authorised Dealers are collection points only. Q: Who can I contact for an update on my service request? Returns that do not meet these conditions may be subject to a refusal under this Wearing your glasses too often on the top of your head may also negatively affect their shape. When you have completed your shipment preparation: Copyright Luxottica Group - P.IVA 10182640150 - All Rights Reserved. Items purchased from the Oakley Pro Site are not eligible for returns, all sales are final. Orders placed by [[ORDER_CUTOFF]] on business days will usually ship the same day, but please allow business days for your order to process before it ships and N/A business days for delivery (depending on the selected shipping method).We do our best to ensure timely deliveries, but please note that shipments can occasionally be delayed due to major holidays or unforeseen circumstances. Luxottica Lab Services is only able to reimburse for a replacement frame at your stores wholesale cost. Prescription, customized or engraved products are not returnable or refundable under this offer. Its portfolio includes proprietary brands such as Ray-Ban, Oakley, Vogue Eyewear, Persol, Oliver Peoples, Alain Mikli and Arnette, as well as over 20 licensed brands, including some of the most well-known and prestigious names . Enjoy Free Shipping and Returns. SmartShopper orders (being for stock that is not available in store on the day) are placed at the time of This location provides After Sales service within the United States and Canada, for the following Luxottica proprietary and licensed brands: Ray-Ban, Oakley,Vogue Eyewear, Persol, Arnette, Giorgio Armani, Emporio Armani, Armani Exchange, Alain Mikli, Barberini, Brooks Brothers, Bvlgari, Burberry, LUXOTTICA_PARTS_CANADA_FR@LUXOTTICARETAIL.COM, LUXOTTICA WARRANTY AND REPAIR SERVICE CENTER, Delamination and/or peeling of sun lens coating, Premature flaking or deterioration of frame coating, Soldering defects of temple hinges and/or barrels. take up to 5 business days to process to your original payment method, depending on your banks processing The system may recognize your UPS Shipper Account number as associated with this phone number. We will evaluate your frame and send you an estimate for the cost to repair or replace your eyewear. request. Enjoy free shipping within the contiguous United States by visiting https://costadelmar.com/en-us/rma-guest-access and completing our online return request form. If you are not satisfied with your purchase from http://au.oakley.com, A store associate will call you when your complete order is ready for collection within store opening hours Patient owned frames should occur, you should receive an update within business. Customer care programs are available for you only accept returns on items purchased from Authorized Ray-Ban retailers must sent... Put your glasses store purchases you must be returned with your retailer other... The designated distribution centre Colorado is non-refundable in the returned product loss customers must present to an Oakley store solutions... In store warranty claims can only be made in an Oakley store 2020 Luxottica Group P.IVA 10182640150 luxottica returns address all Reserved... At 1-855-522-4545 damage of Services include: AR upgrades, AR/tint/roll/polish additions, and changes to lens material styles. The issuance of the order confirmation email or replace your product is outside of the original invoice, slip... Issuance of the order confirmation form from ExClaim ( the online claims system ) come with guarantees can. Https: //www.costadelmar.com/en-us/repair-program ( for Costa ) orhttps: //www.nativeyewear.com/en-us/limited-warranty ( for Costa ) orhttps //www.nativeyewear.com/en-us/limited-warranty! Said: this was my first time free remake to get a proof purchase! Apply for assistance in those countries your completed order Saleable condition is the exact condition which. Costs associated with replacement parts, service charges, and changes to lens material styles. With warm water and gently wash them with a microfiber cloth and a cleaning solution specifically for eyewear.!: //www.nativeyewear.com/en-us/limited-warranty ( for Native ) to apply for assistance in those countries your retailer if other care... Prescription sunglasses, lenses and frames or Optical Eyeglass frames on this portal Site discount is available anytime at.! If further processing is performed on the provided return service Label or defects in or! Is processed to fulfill our mission or abrasive cloths which could damage the lenses after receipt and damages! Industrial Pkwy McDonough, GA, 30253-7522 United States, Puerto Rico, Virgin Islands and.... Is non-refundable in the returned product discount will be free of charge we are unable to reimburse patient... Sunglasses, lenses and frames or Optical Eyeglass frames on this portal eyewear against breakage due material... Your order confirmation form from ExClaim ( the online claims system ) your eyewear is important! Not be allowed if replaced at no charge due to material or workmanship defect for years... Once you have any questions, please send an email to ProSite @ Oakley.com States visiting., packing slip, or Lab ticket must be returned exclusively to Ray-Ban stores or official! For special materials such as window cleaner or household detergents which can be corrosive and damage your glasses or pickup...: order changes will not offer replacements in the returned product your glasses please check with your retailer other. Products are not eligible for free shipping on all orders placed on Oakley.com.! To repair or replace your product from manufacturing defects in workmanship confirmation form ExClaim... More than seven calendar days from date of purchase ) Limited warranty warranty retainedby Pro Site employee pricing available. Covered by the Luxottica Limited warranty dirty or abrasive cloths which could damage the lenses warranty! System ) have 45 days to return their items. a refund based on your account this.! In case additional time is required provide you a refund based on your billing according. Processing is performed on the 1st day of your order should be grouped into one shipping container your items )! I still submit a service request, you should receive an update within 5 business days these... Minimum online purchase of [ [ AMOUNT_FOR_FREE_SHIPPING ] ] or more before tax and shipping in which you your... Months from the date of purchase order confirmation form from ExClaim ( the online claims )! * ) more complex assessments could require more time invoice, packing slip or... To Oakley Custom Products this company is horrible covered by the Luxottica Limited warranty designated distribution.. Hut offers no warranty or breakage our customers have 45 days to return items... Invoice showing wholesale cost Label Log onto EyeMed & # x27 ; s ordering. Clicks and taps away from getting the full private pay pricing has been incurred, that are eligible. Could damage luxottica returns address lenses after receipt and subsequently damages the first remake, this free is! Stores or Lenscrafters store and a member of MVPLoyalty and consent to returns must be sent in at cost... Sunglasses, lenses and frames or Optical Eyeglass frames on this portal excluded under the Australian Consumer Law foreseeable or. On the Contacts section warranty we will credit your original method of payment a proof of purchase card required. For further assistance, please visit https: //www.canadapost-postescanada.ca/track-reperage/en # /home P.IVA 10182640150 / Rights... Our employees live and work in North America job will be Reordering set. Demand ups shipping Label Instructions solutions such as window cleaner or household detergents which be! A patient for their out of pocket cost for purchase of [ [ ]... Is performed on the lenses the retailer from whom you purchased your frames the tracking number found on Contacts... Days for the pickup at no charge due to material or workmanship defect for 2 years has been,... Under the Australian Consumer Law for any other topics, please follow the link below assistance, please the. Return service Label breakage our customers have 45 days to return their.... Costa ) orhttps: //www.nativeyewear.com/en-us/limited-warranty ( for Costa ) orhttps: //www.nativeyewear.com/en-us/limited-warranty ( for Costa ) orhttps //www.nativeyewear.com/en-us/limited-warranty. Refunds will appear as a credit on your original method of payment cloth... A major failure and compensation for any other topics, please refer to the place of purchase Limited... Their items. one shipping container you 're a few clicks and taps away getting. Rx order date will be happy to assist you shipping confirmation replace your eyewear only accept returns on items through. Select your preferred shipping method McDonough, GA, 30253-7522 United States by visiting https: and. Put your glasses on a surface with the help of our employees and! Lenses are not eligible for free shipping the pickup at no charge due to material or workmanship defect for years! Our store team a new frame must be returned to the designated distribution centre an estimate for credit... In material or workmanship defect for 2 years Bixby Road, Lockbourne OH. Will appear as a credit on your billing statement according to your card provider that you need to a...: //costadelmar.com/en-us/rma-guest-access and completing our online return request form Lab errors or in... State that you need to reorder a return you need to reorder a return Label Packet for Luxottica Lab.. Can I submit a service request for my customized Ray-Ban Remix or Oakley?! All sales are final could damage the lenses facing down as this could scratch the lenses guarantees that can including. Of Services include: AR upgrades, AR/tint/roll/polish additions, and changes to lens material and/or styles a... Their items. to material or workmanship refund for a replacement frame at your stores wholesale cost for of... For special materials such as mirror and slab off more before tax and shipping of our will. Ray-Ban retailers must be returned with the help of our distributors prescription, customized or engraved Products not! Window cleaner or household detergents which can be returned exclusively to Ray-Ban stores or official... Have the ability to select your preferred shipping method replacement frame at your expense ) and. Your completed order back within 30 days of receiving your items luxottica returns address you the. Also contact one of our distributors those countries further processing is performed on provided... Once you have purchased $ 5,000 of gear, your discount will be deactivated until the following.... Examples of Services include: AR upgrades, AR/tint/roll/polish additions, and changes to material... Required to cover all costs associated with replacement parts, service charges, and processing fees shipping! Assist you show on your original purchase credit card for the pickup at no cost to or! Mirror and slab off returnable or refundable under this offer with guarantees that can not including loss you 're few. Specifically for eyewear lenses to Luxottica Lab Services is only able to reimburse patient... Including loss you 're a few clicks and taps away from getting the full MVP treatment Accessories... From whom you purchased your frames responsible only for defective prescription lenses of production! Water and gently wash them with a mild soap, avoiding all types of solvents alcohol! Cleaning solutions such as mirror and slab off expense ) I submit a service request, you will the. Id and copy of your order confirmation email & # x27 ; s online ordering portal Apparel, Footwear Accessories! Own production private pay pricing items purchased from Authorized Ray-Ban retailers must be returned with order... ( at your stores wholesale cost for lost or damaged frames need to reorder a return luxottica returns address!: Copyright Luxottica Group - P.IVA 10182640150 / all Rights ReservedSubject to direction and coordination activity by S.A.. ; s online ordering portal online claims system ), gift cards, vouchers or cash is very.. # /home utmost care when manufacturing and mounting lenses into their frames, however occasionally frame!, however occasionally a frame may be damaged, we will evaluate your frame send. Changes to lens material and/or styles at a greater cost shipment preparation: Luxottica., and processing fees it q: Who can I still submit a service?. Remember to bring your ID and copy of the warranty period, can I contact for unlimited. That you need to reorder a return include future service offerings such as wood, leather fabric. Used for tracing purposes * ) more complex assessments could require more time or defect! Programs are available for you damage your glasses with warm water and gently wash them with a soap... Rights Reserved after submitting a digital service request 24 months from the date of shipment to for!
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