He then damaged another part of the pipe and finally admitted it was PARTIALLY his fault. Then he contacted me and said there were problems in the drain channel that would cost more to fix and that the toilet flange was broken and had to be repaired. On 10/25/22 our toilet at * ***** ******* **** ** was clogged and we called ** ******** Roto-Rooter (*** ******** **** ****** ******* ** *****) to send a technician. The second Rotor-rooter technician left. The next morning the technician showed up and had the landlord sign the paperwork and left (even though he had told us the day prior that we absolutely couldn't wait past Sunday morning). He did not do any other snaking in the house as far as I know. (He did not have the equipment) we paid first man $905.00 for nothing !. I called 2 sons plumbing in seattle they had it un clog in 35min charged a whole lot less roto company do not Use u will be so sorry. DEFINITELY WILL BE REPORTING THEM TO THE STATE. They picked the wrong guy. Total of Entire Work: $2000+ **** ********** ***, **** ***** Roto-Rooter drain cleaning and other plumbing services have a no-hassle guarantee, but the exact terms are unclear. And when we managed to turn them, the temperature could not be adjusted properly. He showed up promptly and was courteous and efficient. Prices too high To install two water heaters the quote was 1300.00 each labor-only plus parts call a competitor their quote was 700.00 with parts. We use dedicated people and clever technology to safeguard our platform. The next day I noticed that the sink was not draining well. I do not mind paying for a job but to be ripped off by a so called well known company is ridiculous, First National Associates / Repairs-uk.co.uk, Hiller Plumbing, Heating, Cooling & Electrical, 16 years' experience in successful complaint resolution, Each complaint is handled individually by highly qualified experts, Last but not least, all our services are absolutely free. Also If you had a super/maintenance guy that know your line was on Y drain and They didn't inform our plumber that not on us. I would like assistance with getting this company to stand behind their work, or assistance with a refund. Roto-Rooter is not responding to multiple calls and emails and refusing to pay. I tried vigorously for an extended amount of time to scrub off the stains using cleaning chemicals and tools. In fact, how a business responds to customer complaints is one of the most significant components of the BBB Business Rating. I have reviewed the response made by the business in reference to complaint ** ********, and have determined that this does not resolve my complaint. He replaced five feet of pipe with copper pipe. When they don't pay, I'll see in small claims court. The servicemen did a great job and clean up the water problem. Submitting a response indicates a willingness to work with customers to make things right. Enjoy reading our tips and recommendations. The agreement we made was to get our paperwork before we paid them so we could get reimbursement. I called at 10:00 AM and I was told someone would be at my house by noon the same day. The new company corrected the issue last week. I needed to have my sewer line marked for a deck installation. He did remove the toilet. After they had done enough work totally over or about 3200.00 hundred dollars paid in full at time of services. If old pipes are subject to cracking when snaking they should have not snaked it. We fixed it. THIS IS THE MOST OUTRAGEOUS OVERCHARGE I HAVE EVER HEARD OF! Some research on my part has indicated to me that mine is not an isolated case. For your unit **. Mr. Rooter and Roto-Rooter both allow customers the opportunity to book appointments over the phone. The price he quoted was fair and the workmanship was top-notch. Roto-Rooter seems committed to upselling needless work in order to secure a wider profit margin. Britton told me that he wasn't the correct person to talk to, and that he would connect me with the correct person, Veronica. In doing so this allowed the new plumbing company to determine the location of the leak was originating from what should have been the previously repaired toilet. IMO, Roto Rooter should be your LAST call, not your first. This company is truly ripping people off. Before Sean left he gave an estimate to fix the trap. Desired outcome: This does not address the thousands of dollars that should be reimbursed. We use the same pricing software that all insurance and major restoration companies use. Therefore we paid our neighbor the difference of $1,502.46 because we felt bad for them. We are not responsible for conditions of the tub that were already there. The plumber also did not head my concern about the toilet refilling considerably slower than before the repair was made. Roto Rooter sent three different technicians to this property. I want a refund of $2,964.91 for the services I did not need. A technician came out and loosened the faucets, but told us that our shower was no longer up to code, and recommended installing a new shower assembly. He really knew what he was doing. Back in the day Roto Rooter charged by the hour. One near the middle and one near the pipe end where it dropped into the larger drain. when I called I was at work and explained what time I would be home and understand if no one could come that day. Its location on this page may change next time you visit. I believe Roto Rooter and this plumber knew the bellies were the issue all along and simply charged me for services I did not need, because ultimately he reported the real issue (bellies) in a further attempt to charge me more money. Prior to the installation my kitchen sink was working normally. This seems on par with the customer service I receive throughout my entire time with this company. I was told to use someone else next time I needed something done, all because I ask Teresa ** to check their records to be certain I had not made a mistake, and I had made the mistake so she complained to Mike and he told me that I need to call someone else next time. Provide the man with the refund. Johnson's sewer and drain cont. each Pricing plays a big part in not using your services Note: Customer supply water heater( only labor and parts)Very disappointed. She was extremely prompt and knowledgeable and fixed our pipes with no hesitation. Tristian had attempted to clear the drain from the basement. RR tried to scope the pipe but did not succeed in finding any leak. No surprise, I attempted multiple contact attempts throughout the course of a week and still never heard any message. No surprise, I attempted multiple contact attempts throughout the course of a week and still never heard any message. However, I noticed black splotch stains on the floor of the tub. Well, 2pm came & went. Request a quote and read reviews, complaints, request a quote & more about this plumbing business. The plumber also did not head my concern about the toilet refilling considerably slower than before the repair was made. I stated they refunded me $150 already. Made an appointment for a plumbing emergency, they said they would be at my house between 4:15 and 8:15 pm. How do I know I can trust these reviews about Roto-Rooter? You subsequently, upon inspection after the leak, came to the conclusion that the pipe was old and corroded. We value your privacy. Offered $75 off which is more than the coupon offered online. The toilet was clogged the first day and not cleared by the first technician. Verdict: Neither Roto-Rooter nor Mr. Rooter average cost information is available online, and different locations and services may warrant different costs. I called. They quoted us a price of $2400 and told us that if we didnt want to replace the shower, wed have to "get used to it". Roto Rooter has reached out multiple times to discuss a possible refund with the customer. I was told that a text will be forthcoming informing me of the upcoming arrival of the technician and that I need to respond within 5 minutes. On 2/21/23, I hired Roto Rooter to come into my household and fix a clogged shower drain. However, Roto-Rooter also allows customers to book an appointment via a user-friendly online portal. Well Known Reputation. $180 for fitting a shower head! Soon after a 2nd water mitigation guy shows and takes floor samples. Copyright 2023 Acton Media Inc. All rights reserved. . Nearly 3.5 hours later (3:30 pm), still no service technician! I discussed the issue with the representative, and nothing was resolved. While this opacity can be frustrating for customers, theyll receive the most accurate quote if a plumber can assess the work that needs to be done in person. Desired outcome: Guess what? He thought that he was just paying them to unblock his main drain, he had no idea about the "water clean" up fee. 1/31/23 - *********** - tristan #**** the ads say 24/7 but it's NOT! As noted earlier, Mr. Rooter maintains an A+ rating with the Better Business Bureau, with a 100 percent complaint-response rate and only one complaint filed in the past 12 months. *All services may not be available at all locations. So then finally on 1/25 I reached out to Veronica on my own. Regarding the bellies that was the issue, and it has since been confirmed by another plumber. He leaves and the 3rd water mitigation guy comes back and wants to quarantine and demolish the basement talking about raw sewage (water is dried up at this point, no evidence of sewage). Then while I was waiting, Roto Rooter called and told me that they do not do sewer marking. 3rd man only wanted to quote 6500 on pipe. Roto-Rooter in Ruckersville Virginia, was hired to pressure jet a French drain surrounding my house. Ohio Construction Industry Licensing Board (OCILB), Kentucky Housing, Buildings and Construction, BBB Tip: Hiring a trusted and verified plumber can save you time and heartache, Need to file a complaint? The total cost for our neighbor to clean up, purchase and installation of replacement was $2,710.98. The sewer line is PVC, so roots were never the issue. We had them come out a clean a clog drain first he said 595.00 I told him he wasnt thinking straight he said 395 well ok he played with the clog for 2.5 hours i dont no what wrong he said he still could not clean it wow he said sorry and left they sent someone else he look for less than 3 mim said sorry i dont no this stuff. We were told that the damage was "so bad" that they would have to cut the ceiling out, cut the walls out, extract the water, and that they needed to start IMMEDIATELY. $2,694.91 refund for unneeded and overpriced services. The third man did not come till Better Business Bureau: The water clean-up work that they allegedly performed was superficial in nature and did not warrant a bill of $15,000. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. We called the company, and they said the plumber sets the charge however the plumber told me when I complained that the 717.00 fee was the fee is charged by the company. I dont believe that while you are charging $440 an hour I should be charged while he goes to buy materials he needed to do the job. Desired outcome: Roto-Rooter later called and told me due to OSHA issues, related to accessing the pipe, the job would cost 130% above the original quote. Share your photos and videos with others to prove the truth of your words. There was no water remediation for this customer. I told them i was very clear that i didn't want to pay 1000 deductible but they forced me and end up paying the deductible and not a dime more.4000 dollars was already a lot for what it was done ( 3000 for snake and 1000 deductible) now they after me for another 6134 total 10.134 for a hours work that i had to do it my self after the mess they left. It had become clear to me that the charging was never going to stop. Roto Rooter is willing to refund the customer $555.00 and only charge the hourly rate for one technician on site ($350.00). I checked on his progress concerned he may be damaging the pipes. Dissatisfied. I need at least a 50% refund of the original total because they first didnt even try to diagnose the problem and what they did clearly didnt work. Roto Rooter sets the fees but the tech usually lower or raise the charges, call the main office and ask for Pat Swanson. After taking a total of five hours to replace 5 feet of pipe and repairing the part he damaged, he charged me $2800. Replacement would be about $1500 minus the $700 that you paid. Are they more expensive than other companies? She responded and cc'd Claudia and Britton, saying that they were the ones to talk to. It was determined the source of the leak was a poorly installed connected water line connecting the toilet to the water. The plumber that came out told me their rate was $440.00 an hour. The work has a guarantee for 1 year. This comment was posted by a verified customer. Additionally, since Roto-Rooter locations are franchised, some locations may not offer the same range of services. This needs to be stopped. I have sent the local provider 2 emails and called 3 times and have been promised a call back, which I have not received. 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